Support - OwnerRez

Getting Started

The Basics
- About OwnerRez
- Requirements
- Costs & Fees
- Switching From a Different Vendor
- OwnerRez Announcements
- Design Updates
- OwnerRez Status Page
- OwnerRez Read-Only Environment

Setting Up Your Account
- New Registration
- Adding a Property
- Setup Interview for Rates and Seasons
- Setup Checklist

Supported Devices
- Mobile Phones and Tablets
- Installing on Android
- Installing on iOS

ProServices
- Overview
- ProConnect
- ProTransfer
- WebAssist
- Common Issues & Questions

Testing
- Why Test?
  - Overview
- Tools
  - Listing Quality Analyzer
- Rate Testing
  - Overview
  - Direct Rate Tester
- Calendar Testing
  - Overview
  - Imports To OwnerRez
  - Exports from OwnerRez
  - iCal Testing Video

Core Concepts

Overview
- Glossary/Definitions/Acronyms
- A Bird's Eye View
- Setting Up Direct Bookings
- Getting to your booking area

Bookings, Quotes, Inquiries
- Inquiries, Quotes, and Bookings Overview
- Send a Public Booking Link
- Why you should create quotes instead of bookings
- Quote and Booking Reservation Process
- Quotes Overview Video
- Changing Charges
- Creating, Sending & Converting Quotes
- Main Bookings Display
- Pending Bookings
- Quote Status Changes
- Extending a Stay
- Cancel, Change or Refund a Booking
- Collect Payments Manually
- Moving a Booking to a Different Property
- Blocking-off time
- Blocks vs $0 - $1 per Night Quotes and Bookings
- Delete Guest Credit Card
- Split Payments
- Mid to Long Term Stays
- Multiple Payments
- Open Rescheduling
- Instant Book vs. Request-to-Book
- Understanding a Booking & Its Parts

Damage Protection
- Damage Protection Overview
- Damage Protection Insurance Video
- Batch Update Existing Bookings
- Common Issues & Questions
- Enhanced Damage Protection Specific Questions

Data Management
- Exporting Data from OwnerRez
- Importing Outside Bookings

Deposits
- Overview
- Deposits, Fees and Adjustments
- Deposit Status and Finding/Filtering Deposits
- Historic Deposits Pre-July 2022
- Stripe and Lynnbrook Group Automatic Imports

Fields
- Field Codes
- Field Codes Walk-through
- Custom Fields
- Field Codes Common Issues and Questions
- Capture additional fields on booking and agreement signing

Form Messages
- Form Messages Overview
- Quote Acceptance
- Booking Review
- Booking Travel Insurance
- Guest Form Error Messages

Guests
- Guests Overview
- Creating new guest records
- Delete Guest Records
- Find, search and filter guests
- Separating or Merging Guest Records
- International Guests
- Problem Guests
- Guest Culture
- Guest Monitoring
- Email Blasts
- Proxy Email Addresses
- Tracking guest interactions through Google Analytics and Facebook Pixel

My Account
- Overview
- Profile
- Billing
- Affiliate Program
- Change Password
- Freezing Your Account
- Closing Your Account
- Forums
- Forgot your email address?
- Forgot your password?
- Ask for Help
- Preferences
- Notifications
  - Overview
  - Setup & Configuration
  - Email Notifications
  - Push Notifications

Privacy & Security
- Overview
- Common Issues & Questions
- Privacy Policy
- Data Retention
- SSL Certificates
- Terms of Service
- Messaging Policy
- PCI Compliance
- Refund Policy
- Two-Factor Authentication

Properties
- Adding New Properties
- Listing Content - Starting from Scratch
- Amenities
- Availability Rules
- Check-in & Check-out
- Descriptions
- Disable or Re-enable a Property
- Apply Rules to Other Properties
- Combined properties with mutual blockoff/lockoff
- Sync Bookings to Google Calendar
- Third Party Communication Options
- Housekeeping Scheduling
- Photos Overview
- Create Rooms & Connect Photos to Rooms
- Property Snooze
- Adding Photos
- Bedroom & Bathroom Set Up
- Importing From Airbnb & VRBO

Rates
- Overview
- Seasons/Holidays and Rates
- Seasonal Rates
- Copying Seasons
- Rates Calendar
- Spot Rates
- Pricing Preferences
- Holidays
- Season Select
- Add-On Services
- Charging a Cancellation Fee
- Charging a Credit Card Processing Fee
- Discount Codes
- Common scenarios for surcharges and discounts
- Length of Stay (LOS) Discounts
- Additional Pricing Settings - Surcharges
- Additional Pricing Settings - Discounts
- Last-Minute Discounts
- Gap Management
- Batch Copy

Renter Agreements
- Renter Agreements Overview
- Request for Contact Info (real email address) and Signing

Reviews
- Overview
- Storing reviews by entering them manually
- Storing reviews by importing them in bulk via Excel
- Responding to Reviews
- Reviews from Direct Bookings
- Searching and exporting reviews
- Displaying Guest Reviews on Your Website
- Pushing Non-Vrbo Booking Reviews To Vrbo
- Automatic 5-Star Reviews
- Delayed Posting of Bad Reviews

Rules
- Property Rules Overview
- Booking Rules
- Cancellation Policies
- Common Issues & Questions
- Guest Rules and Restrictions
- Weekend Nights
- Property Level Rules
- Lead Time
- Minimum Nights
- Change Restrictions, Booking Window, Forced Gaps

Security Deposits
- Security Deposits Overview
- Security Deposit Holds
- Security Deposit Holds Common Issues & Questions
- Refundable Damage Deposits (RDD)

Tags
- Overview
- Add and Edit
- Use and Assign
- Search and Filter
- Tag Groups
- Tag Automations
- Common Issues & Questions
- Language Tags

Taxes
- Overview
- Additional Pricing Settings - Taxes
- Collecting Tax Information
- Configuring Taxes

Team Access
- Team Access Overview
- Portal User Access
- Portal Access Video
- Branded Portal
- Staff Member Access
- Team Notifications
- Branded Portal Setup
- Portal Experience

Technical Stuff
- Domain Names
- Public IP Addresses
- Subdomain Landing Pages

Theming
- Theming Overview
- Creating & Using Themes

Travel Insurance
- Travel Insurance Overview
- Travel Insurance Issues & Questions
- Travel Insurance Video

Channel Management

Channel Management
- Overview
- Change Property Mappings
- Identifier Mapping
- Importing Existing Bookings
- Include Surcharges in the Rent Display
- Local Laws and Regulations
- Manual Modes
- Other OTAs and Channels
- Offline Surcharges and Payments
- Per-Channel Rate Adjustments
- Preparing to Integrate
- Property Field Differences
- Property Field Quirks
- Rate & Fee Differences
- Technical & Functional Differences
- Technical Terms
- Third Party Managers
- Unlink Channel Calendar

Calendar Import/Export
- Overview
- iCal Import/Export Video
- Custom iCal Links
- Common Issues & Questions
- Vrbo guide
- Airbnb guide
- Booking.com guide
- HomeEscape guide
- Houfy guide
- FloridaRentals.com guide
- ECBYO guide
- ALAVHR guide

Channel Bridge
- Overview
- Installing and Using
- Bringing In Bookings From Channels
- Bringing In Reviews From Channels
- Updating to Latest Version
- When it's needed, by channel
- Common Issues & Questions

Channel Integrations
- Overview
- Airbnb
  - Airbnb Overview
  - Airbnb Setup & Connecting
  - Airbnb Channel Integration Video
  - Create New Airbnb Account
  - Airbnb Common Issues & Questions
  - Airbnb Discounts
  - Airbnb inquiries, Special Offers, Request to Book, Pre-Approvals
  - Airbnb Surcharges
  - Airbnb Review Tags
  - Airbnb Taxes
  - Airbnb Transaction Sync
  - Bulk Recalculate Charges Tool
  - Airbnb Photos, Rooms & Amenities
  - Airbnb Cohosting
- Avanti Florida Villas
  - Avanti Florida Villas
- Book Direct Forgotten Coast
  - Book Direct Forgotten Coast Setup & Connecting
- Booking.com
  - Booking.com Overview
  - Booking.com Setup & Connecting
  - Booking.com Listing Sync (Private Beta)
  - Booking.com Common Issues & Questions
  - Booking.com Property Verification and Payments
  - Booking.com Rates and Fees
  - Booking.com Reviews
- ECBYO
  - ECBYO Setup & Connecting
- Find Rentals
  - Find Rentals Setup & Connecting
- FLARBO
  - FLARBO Setup & Connecting
- Florida Rentals
  - FloridaRentals.com Setup & Connecting
- getawayGoGo
  - getawayGoGo Setup & Connecting
  - getawayGoGo Common Issues & Questions
- Glamping Hub
  - Glamping Hub Setup & Connecting
- Golightly
  - Golightly Setup & Connecting
- Google Vacation Rentals
  - Google Vacation Rentals Overview
  - Google Vacation Rentals Setup & Connecting
  - Google Vacation Rentals Common Issues & Questions
  - Price Accuracy
- Got2Go
  - Got2Go Setup & Connecting
- GuestSmiles
  - GuestSmiles Setup & Connecting
- HomeToGo
  - HomeToGo Setup & Connecting
  - HomeToGo Common Issues & Questions
- Hopper Homes
  - Hopper Homes Setup & Connecting
- Houfy
  - Houfy Setup & Connecting
  - Houfy Common Issues & Questions
- LocalOTA
  - LocalOTA
- Monthly Rentals by Owner
  - Monthly Rentals by Owner & American Snowbird Setup & Connecting
- Nofie
  - Nofie Setup & Connecting
- Rentalz
  - Rentalz Setup & Connecting
- Savvy
  - Savvy Setup & Connecting
- Vrbo
  - Vrbo Overview
  - Vrbo Setup & Connecting
  - Vrbo Channel Integration Video
  - Vrbo Common Issues & Questions
  - Vrbo Channel Integrated vs Vrbo Non-channel Integrated
  - Vrbo Channel Integration Auto-populated Expedia URLs
  - Vrbo Pay-Per-Booking (PPB) Commission File Imports
- Whimstay
  - Whimstay Setup & Connecting

Listing Site Integration
- Integration Overview
- Regional Listing Sites
- Inquiry Import
- Inquiry parsing for emails using body text
- Inquiry parsing for emails using custom SMTP headers
- Listing Content Import
- Listing Content - Importing from Airbnb
- Listing Content - Importing from Vrbo
- Custom Sources
- Connecting to Evolve

Integrations

Overview

Accounting
- Accountable
- Clearing
- Owner Center
- QuickBooks by Intuit
- Topkey
- VRPlatform

Automation
- BeHome247
- Zapier

Business Intelligence
- Key Data
- MovingLake
- Quibble
- Rentamira
- TechTape

Devices
- LG Pro:Centric Stay
- MasterMind · Tech
- Minut
- Ok2Charge
- StayFi
- WYND

Door Locks
- Overview
- Technical and Functional Differences
- Common Issues & Questions
- Schlage
- igloohome
- Hubitat
- Brivo
- eRentalLock
- i-checkin
- Jervis Systems
- Kaba/Oracode
- Lynx
- Manual Locks
- PointCentral
- RemoteLock

Dynamic Pricing
- Overview
- Beyond
- DPGO
- PriceLabs
- Rankbreeze
- Rategenie
- Rented
- Wheelhouse

Guest Communication
- Overview
- Absolutely
- AIPEX
- Akia
- Besty AI
- ChargeAutomation
- Check-in Scan
- Chekin
- DACK
- Duve
- Enso Connect
- Folio
- Guest Ranger
- GuestLabs
- Happy Guest
- HostAI
- HostBuddy AI
- Hostkit
- Orana Stay
- PetScreening
- RedCarpet Host
- RueBaRue
- SuiteOp
- The Host Co
- Touch Stay
- Trustd.ai
- Welcome Compass
- YourWelcome

Housekeeping Services
- Overview
- Breezeway
- Clyn
- EZcare
- Keepers
- Operto Teams
- ResortCleaning
- TIDY
- Turno

Insurance
- RentalGuardian [native]
- InsuraGuest
- Safely
- Tint
- Truvi (formerly Superhog)

QuickBooks
- Overview
- Setup & Connecting
- How Syncing Works
- Settings & Mappings
- Deposits
- Common Issues & Questions
- Batch Update Bookings
- Owner Payouts
- Booking Fee Expense Categories
- Reconciling Payments and Deposits Without Fees
- Product or Service Item Mapping

Websites
- Boostly
- CraftedStays
- Magnetic Strategy
- Name.com
- RealTech
- Webready

Other
- CookinGenie
- Stays Group
- Xplorie

Messaging

Email Messaging
- Overview
- Email Templates and Triggers

Channel Messaging
- Overview
- Channel Messaging With Guests
- Channel Message Limitations
- Airbnb Messaging
- Booking.com Messaging
- Vrbo Messaging

SMS Messaging
- SMS Overview
- SMS Overview
- Setup & Configuration
- Messaging Preferences
- SMS Common Issues & Questions
- SMS Segments Calculator
- Clean SMS Message Templates

System Messages
- System Messages Overview
- Suspend Guest System Messages

Templates
- Templates Overview
- Channel Templates
- Email Templates
- SMS Templates
- Other Template Types
  - Guest Templates

Template and Trigger Library
- Template and Trigger Library Overview
- Pre-stay Library
  - Inquiry Reply for Rule Violation
  - Inquiry Reply for Unavailable Dates
  - Inquiry Reply for Missing Information
  - Inquiry Reply for Bookable Quote
  - Quote Follow-up to Guest Who Started a Book Now on Your Personal Website
  - Request Channel Guest Without Contact Info to Sign Renter Agreement
  - Request Channel Guest With Contact Info to Sign Renter Agreement
  - Thank Your Guest, Who Booked on Your Website, for Booking Direct
  - Send Your Guest Who Booked on Your Website an Invoice or Receipt
  - Scheduled Quote Follow-up to Guest Who Started a Book Now on Your Personal Website
  - Later Follow-up to Guest Who Started a Book Now on Your Personal Website
  - Scheduled Preempted Quote Notification to Guest Who Started a Book Now on Your Personal Website
  - Reminder to Yourself That Renter Agreement Has Not Been Signed
  - Remind Channel Guest With Contact Info to Sign Renter Agreement
  - Remind Channel Guest for Contact Info and Sign Renter Agreement
  - Offer Travel Insurance to Channel Guest Without Contact Info
  - Offer Travel Insurance to Channel Guest With Contact Info
  - Offer Travel Insurance to Guest Who Booked on Your Website
  - Offer Discounted Gap Night to Channel Guest Without Contact Info
  - Offer Discounted Gap Night to Channel Guest With Contact Info
  - Offer Discounted Gap Night to Guest Who Booked on Your Website
  - Send Deeply Discounted Gap Night Offer to Channel Guest Without Contact Info
  - Send Deeply Discounted Gap Night Offer to Channel Guest With Contact Info
  - Send Deeply Discounted Gap Night Offer to Guest Who Booked on Your Website
  - Send Arrival Information to Channel Guest Without Contact Info
  - Send Arrival Information to Channel Guest With Contact Info
  - Send Guest Arrival Information to Guest Who Booked on Your Website
  - Send Morning of Arrival Information to Channel Guest Without Contact Info
  - Send Morning of Arrival Information to Channel Guest With Contact Info
  - Send Guest Morning of Arrival Information to Guest Who Booked on Your Website
- Mid-stay Library
  - Send Morning After Arrival Message to Channel Guest Without Contact Information to Ensure Everything is Alright
  - Send Morning After Arrival Message to Channel Guest With Contact Information to Ensure Everything is Alright
  - Send Morning After Arrival Message to Guest Who Booked on Your Website to Ensure Everything is Alright
  - Remind Your Channel Guest Without Contact Info About Day of Week Task
  - Remind Your Channel Guest With Contact Info About Day of Week Task
  - Notify All Current Guests About an Urgent Situation
  - Remind Guest Who Booked Through Your Website About Day of Week Task
  - Send Departure Information to Channel Guest Without Contact Info
  - Send Departure Information to Channel Guest With Contact Info
  - Send Departure Information to Your Guest Who Booked on Your Website
  - Send Morning of Departure Info to Channel Guest Without Contact Info
  - Send Morning of Departure Info to Channel Guest With Contact Info
  - Send Morning of Departure Information to Guest Who Booked on Your Website
- Post-stay Library
  - Send After Departure Thank You to Channel Guest Without Contact Information
  - Send After Departure Thank You to Channel Guest With Contact Information
  - Send After Departure Thank You to Guest Who Booked on Your Website
  - Send Your Departed Guest a Discount Code to Return
- Cancellations Library
  - Send Booking Cancellation Notice to Channel Guest Without Contact Info
  - Send Booking Cancellation Notice to Channel Guest With Contact Info
  - Send Booking Cancellation Notice to Guest Who Booked on Your Website
- Cleaner Library
  - Notify Cleaning Staff of New Booking
  - Notify Cleaning Staff of Cancellation
  - Notify Cleaning Staff of Special Prep for Upcoming Booking
  - Remind Cleaning Staff About an Early Check-in and/or to Document the State of the Property
  - Remind Cleaning Staff About a Day of Week Task
  - Remind Cleaning Staff About the Next Cleaning Date
  - Remind Cleaning Staff About Guest Departure/Scheduled Cleaning and Document the State of the Property
- Owner Library
  - Notify Owner of New Booking
  - Notify Owner of Cancellation
  - Notify Owner of Special Prep for Upcoming Booking

Triggers
- Overview
- Common Issues & Questions
- Setup & Configuration

Suppressed Email Addresses
- Overview
- Blocked Email Domains

Verified Email Domains
- Overview
- Email From/Reply-To and Verified Sender
- Namecheap
- GoDaddy
- Wix

OwnerRez APIs

API for Apps
- Overview
- Authentication
- Sandbox Messaging
- OAuth Apps
- Rate Limiting
- Webhooks
- Creating Quotes and Bookings

API for Channel Integration
- Overview
- Setup & Configuration
- Enumerations
- Lodging Rate Fees, Discounts, & Taxes
- MOR Channel How Payments Work
- Example - Advertiser Index
- Example - Advertiser Booking Index
- Example - Advertiser Review Index
- Example - Availability
- Example - Availability Index
- Example - Booking Creation
- Example - Booking Modification
- Example - Booking Details
- Example - Query Booking Updates
- Example - Contact Index
- Example - Fast Availability
- Example - Listing
- Example - Listing Index
- Example - Lodging Configuration
- Example - Lodging Configuration Index
- Example - Lodging Rate
- Example - Lodging Rate Index
- Example - Quote
- Example - Review
- Example - Review Index

Payment Processing

Payment Processing
- Overview
- Overview Video
- Credit Cards
- Checks Overview
- Checks Video
- PayPal
- Custom Payment Video
- Custom Payment Options
- 3-D Secure 2.0 (3DS2)
- Common Issues & Questions
- Merchant of Record
- How to Handle Chargebacks
- PayPal versus Credit Card Processing
- PayPal Statement Name
- Why No Square, Venmo, or Zelle Support

Processors & Gateways
- The Whole List
- Recommended
- Changing
- Alternate Names
- Authorize.net
- Bambora (Worldline)
- Converge
- Lynnbrook Group
- Lynnbrook Classic
- Payeezy
- PayPal
- PayPal Payments Pro
- Plug'n Pay
- Stripe
- USA ePay
- Vacation Rent Payment (VRP)

Property Management

PMv2
- Overview
- Setup & Configuration
- Common Issues & Questions
- PMv2 Upgrade
- Cohosting vs. Property Management
- Expenses
  - Overview
  - Setup & Configuration
  - Commission on Fee Expenses
  - Common Expense Commission Configurations
- Statement Views
  - Setup & Configuration
  - Built-in Formula Columns
  - Custom Formula Columns
- Owner Statements
  - Overview
  - Setup & Configuration
  - Legacy Bookings on Owner Statements
  - Extra Bookings
  - Missing Bookings
- Owner Payouts
  - Owner Payouts
  - Direct Owner Payments
- PM Lock
  - PM Lock Overview
- PM Statements
  - Overview
  - Setup & Configuration

PMv1 (Legacy)
- Overview (Legacy)
- Setup & Configuration (Legacy)
- Common Issues & Questions (Legacy)
- Expenses (Legacy)
  - Expenses Overview (Legacy)
- Owner Statements (Legacy)
  - Overview (Legacy)
  - Extra Bookings (Legacy)
  - Missing Bookings (Legacy)
- Owner Payouts (Legacy)
  - Direct Owner Payments (Legacy)
- PM Lock (Legacy)
  - Overview (Legacy)

Reports

Reports (non-exhaustive)
- Date Range
- Available Nights Report
- Empty Units Report
- Payments Summary Report
- Bookings Detail Report
- Email List Report
- Line Item Pivot Report
- Taxes Detail Report
- Listing Site Fees Report
- Credit Card Processing History
- Insurance Detail Report

Websites

Hosted Websites
- Overview
- Add Video to Your Photos Video
- Add Video to Your Website
- Add a Virtual Tour to Your Website
- HTML Widgets
- Adding a Blog
- How to Add Custom Code
- Common Issues and Questions
- Hosted Website Customizations using CSS Magic
- Customizations for Footers
- Customizations for Headers
- Customizations Headers & Menus
- Create a Custom Page
- Create a Video Page
- Copy Your Existing Hosted Website
- Social Share Image
- Home Page
- Hosted Website Video
- Links
- Listing Site Tracking
- Multiple area searches
- Multi-Property Hosted Website Dynamic Photo Layout Option
- Hosted Website SEO Optimization
- Prominent Amenities
- Rates Display
- Redirect Back to Your Website After Booking
- ADA and Hosted Website Accessibility
- Single to Multiple Property Website
- Going Live With Custom Domain Name
- Setting DNS for GoDaddy
- Setting DNS for NameCheap
- Setting DNS for Squarespace Domains
- Tags
- Transitioning from my old site

Integrated Websites
- Overview

Property Sharing
- Setup & Configuration

Widgets
- Overview
- Setting up widgets for inquiries, bookings, availability, rates and reviews
- Adding Widgets to Weebly
- Adding Widgets to Wix
- Adding Widgets to WordPress
- Adding Widgets to WordPress Video
- Cross-Domain Analytics
- CSS Magic for Widgets
- Common Issues & Questions
- Fix 403 Error by Whitelisting in WordFence
- Prepopulating Widget Fields
- Website Widgets Video
- Widget Settings
- Adding Widgets to SquareSpace

WordPress Plugin
- Overview
- Common Issues and Questions
- Setup & Connecting
- Shortcodes
- WordPress Designers
- WordPress Plugin Video

Updates & Archives

Changelog
- 2025
  - Update April 23, 2025
  - Update April 16, 2025
  - Update April 9, 2025
  - Update April 2, 2025
  - Update March 26, 2025
  - Update March 19, 2025
  - Update March 12, 2025
  - Update March 5, 2025
  - Update February 26, 2025
  - Update February 19, 2025
  - Update February 12, 2025
  - Update February 5, 2025
  - Update January 29, 2025
  - Update January 22, 2025
  - Update January 15, 2025
  - Update January 8, 2025
- 2024
  - Update December 18, 2024
  - Update December 4, 2024
  - Update November 20, 2024
  - Update November 13, 2024
  - Update November 6, 2024
  - Update October 30, 2024
  - Update October 23, 2024
  - Update October 9, 2024
  - Update October 2, 2024
  - Update September 25, 2024
  - Update September 18, 2024
  - Update September 11, 2024
  - Update September 4, 2024
  - Update August 28, 2024
  - Update August 21, 2024
  - Update August 14, 2024
  - Update August 7, 2024
  - Update July 31, 2024
  - Update July 24, 2024
  - Update July 17, 2024
  - Update July 10, 2024
  - Update July 3, 2024
  - Update June 26, 2024
  - Update June 19, 2024
  - Update June 12, 2024
  - Update June 5, 2024
  - Update May 29, 2024
  - Update May 22, 2024
  - Update May 15, 2024
  - Update May 8, 2024
  - Update May 1, 2024
  - Update April 24, 2024
  - Update April 17, 2024
  - Update April 10, 2024
  - Update April 3, 2024
  - Update March 27, 2024
  - Update March 20, 2024
  - Update March 13, 2024
  - Update March 6, 2024
  - Update February 28, 2024
  - Update February 21, 2024
  - Update February 14, 2024
  - Update February 7, 2024
  - Update January 31, 2024
  - Update January 24, 2024
  - Update January 17, 2024
  - Update January 10, 2024
  - Update January 3, 2024
- 2023
  - Update December 20, 2023
  - Update December 6, 2023
  - Update November 29, 2023
  - Update November 22, 2023
  - Update November 15, 2023
  - Update November 8, 2023
  - Update November 1, 2023
  - Update October 25, 2023
  - Update October 18, 2023
  - Update October 11, 2023
  - Update October 4, 2023
  - Update September 20, 2023
  - Update September 13, 2023
  - Update September 6, 2023
  - Update August 30, 2023
  - Update August 23, 2023
  - Update August 16, 2023
  - Update August 9, 2023
  - Update August 2, 2023
  - Update July 26, 2023
  - Update July 19, 2023
  - Update July 12, 2023
  - Update June 28, 2023
  - Update June 21, 2023
  - Update June 14, 2023
  - Update June 7, 2023
  - Update May 24, 2023
  - Update May 17, 2023
  - Update May 10, 2023
  - Update May 3, 2023
  - Update April 26, 2023
  - Update April 19, 2023
  - Update April 12, 2023
  - Update March 30, 2023
  - Update March 22, 2023
  - Update March 15, 2023
  - Update March 8, 2023
  - Update March 1, 2023
  - Update February 22, 2023
  - Update February 15, 2023
  - Update February 10, 2023
  - Update February 3, 2023
  - Update January 27, 2023
  - Update January 12, 2023
  - Update January 4, 2023
- 2022
  - Update December 23, 2022
  - Internal Update December 16, 2022
  - Update December 16, 2022
  - Update December 15, 2022
  - Update December 8, 2022
  - Internal Update November 29, 2022
  - Update November 29, 2022
  - Internal Update November 23, 2022
  - Update November 23, 2022
  - Update November 21, 2022
  - Internal Update November 11, 2022
  - Update November 11, 2022
  - Internal Update November 1, 2022
  - Update November 1, 2022
  - Update October 21, 2022
  - Internal Update October 14, 2022
  - Update October 14, 2022
  - Internal Update October 9, 2022
  - Update October 9, 2022
  - Update October 4, 2022
  - Update September 30, 2022
  - Update September 26, 2022
  - Internal Update September 23, 2022
  - Update September 23, 2022
  - Update September 15, 2022
  - Update September 12, 2022
  - Update September 6, 2022
  - Update August 25, 2022
  - Update August 12, 2022
  - Update August 5, 2022
  - Update July 29, 2022
  - Update July 12, 2022
  - Update July 1, 2022
  - Update June 21, 2022
  - Update May 24, 2022
  - Update May 17, 2022
  - Update April 26, 2022
  - Update April 18, 2022
  - Update April 11, 2022
  - Update April 4, 2022
  - Update March 21, 2022
  - Update March 8, 2022
  - Update February 21, 2022
  - Update February 14, 2022
  - Update January 31, 2022
  - Update January 17, 2022
- 2021
  - Update December 23, 2021
  - Update December 21, 2021
  - Update December 13, 2021
  - Update November 15, 2021
  - Update November 8, 2021
  - Update November 1, 2021
  - Update October 18, 2021
  - Update October 11, 2021
  - Update September 27, 2021
  - Update September 20, 2021
  - Update September 13, 2021
  - Update September 6, 2021
  - Update August 30, 2021
  - Update August 23, 2021
  - Update August 16, 2021
  - Update August 9, 2021
  - Update August 2, 2021
  - Update July 26, 2021
  - Update July 19, 2021
  - Update July 12, 2021
  - Update July 5, 2021
  - Update June 28, 2021
  - Update June 14, 2021
  - Update June 1, 2021
  - Update May 24, 2021
  - Update May 10, 2021
  - Update May 3, 2021
  - Update April 17, 2021
  - Update April 12, 2021
  - Update April 5, 2021
  - Update March 29, 2021
  - Update March 22, 2021
  - Update March 1, 2021
  - Update February 22, 2021
  - Update February 2, 2021
  - Update February 1, 2021
  - Update January 25, 2021
  - Update January 11, 2021
- 2020
  - Update December 21, 2020
  - Update December 7, 2020
  - Update November 30, 2020
  - Update November 23, 2020
  - Update November 9, 2020
  - Update November 2, 2020
  - Update October 26, 2020
  - Update October 19, 2020
  - Update October 13, 2020
  - Update September 28, 2020
  - Update September 21, 2020
  - Update September 7, 2020
  - Update August 31, 2020
  - Update August 24, 2020
  - Update August 10, 2020
  - Update August 3, 2020
  - Update July 27, 2020
  - Update July 20, 2020
  - Update July 13, 2020
  - Update July 6, 2020
  - Update June 29, 2020
  - Update June 22, 2020
  - Update June 8, 2020
  - Update June 1, 2020
  - Update May 18, 2020
  - Update May 11, 2020
  - Update April 27, 2020
  - Update April 13, 2020
  - Update March 30, 2020
  - Update March 23, 2020
  - Update March 16, 2020
  - Update March 3, 2020
  - Update Feb 24, 2020
  - Update Feb 17, 2020
  - Update Feb 10, 2020
  - Update Feb 3, 2020
  - Update Jan 20, 2020
  - Update Jan 13, 2020
- 2019
  - Update Dec 30, 2019
  - Update Dec 16, 2019
  - Update Dec 9, 2019
  - Update Dec 2, 2019

Email Blast Archive
- 2025
  - Apr. 23, 2025 - Important Update: Airbnb Policy Changes Regarding Rental Agreements and Guest Communications
  - Apr. 16, 2025 - Action Required: Update Your Bambora Integration by June 1st!
  - Apr. 8, 2025 - Webinar With AIPEX This Week!
  - Mar. 19, 2025 - Deprecated Payment Processors
  - Jan. 22, 2025 - Webinar With StayFi Next Week!
  - Jan. 15, 2025 - Webinar With HostBuddy AI Next Week!
  - Jan. 10, 2025 - Airbnb Bookings With Missing Per Night Guest Fees
  - Jan. 10, 2025 - Configuring Per Guest Per Stay Fees on Airbnb
  - Jan. 9, 2025 - Airbnb Bookings With Missing Per Night Guest Fees
  - Jan. 9, 2025 - OwnerRez 2024 Year in Review
  - Jan. 6, 2025 - Change to SpotRates Endpoint in V2 API
- 2024
  - Dec. 27, 2024 - New Airbnb Cancellation Policy Changes
  - Dec. 20, 2024 - Update on Booking.com iCal Feeds in OwnerRez
  - Dec. 18, 2024 - OwnerRez Quote and Inquiry Webhooks Now Available
  - Nov. 20, 2024 - OwnerRez setting will increase Airbnb bookings!
  - Nov. 18, 2024 - OwnerRez setting will increase Vrbo bookings!
  - Nov. 7, 2024 - Review your Vrbo API connection
  - Oct 31, 2024 - Damage Protection Changes for 10+ Bed Properties
  - Oct 7, 2024 - VRMA One Week Out
  - Sep 13, 2024 - VRMA One Month Out
  - Sep 9, 2024 - Redesigned Login, Google
  - Sep 5, 2024 - Children Allowed Rule

Support Videos

A Bird's Eye View

WordPress Plugin Video

Website Widgets Video

Vrbo Channel Integration Video

Namecheap

GoDaddy

Travel Insurance Video

Supported Devices - Installing the OwnerRez App on iOS

Supported Devices - Installing the OwnerRez App on Android

Email Templates and Triggers

Spot Rates

SMS Overview

Adding Widgets to WordPress Video

Seasons/Holidays and Rates

Minimum Nights

Lead Time

Change Restrictions, Booking Window, Forced Gaps

Rates - Batch Copy From Property to Property

Quote Status Changes

Quotes Overview Video

Creating, Sending & Converting Quotes

QuickBooks - Settings & Mappings

QuickBooks - How Syncing Works

Property Level Rules

Adding Photos

Properties - Importing Listing Details From Airbnb & VRBO

Bedroom & Bathroom Set Up

Portal Access Video

Overview Video

PayPal

Credit Cards

Payment Processing - Checks

Overview - Setting Up Direct Bookings From Start To Finish

Field Codes Walk-through

Creating & Using Themes

Listing Content - Starting from Scratch

Listing Content - Importing from Vrbo

Language Tags

iCal Testing Video

iCal Import/Export Video

HTML Widgets

Hosted Websites - Setting DNS Records for NameCheap

Hosted Websites - Setting DNS Records for GoDaddy

Customizations for Headers

Customizations for Footers

Adding a Blog

Hosted Website Video

Direct Rate Tester

Damage Protection Insurance Video

Batch Update Existing Bookings

Custom Payment Video

Bringing In Reviews From Channels

Bringing In Bookings From Channels

Branded Portal

Understanding a Booking & Its Parts

Airbnb Channel Integration Video

Additional Pricing Settings - Taxes

Additional Pricing Settings - Surcharges

Additional Pricing Settings - Discounts

Add Video to Your Website

Add Video to Your Photos Video

Add a Virtual Tour to Your Website

Channel Management Overview

Rates Calendar

Rates & Seasons Overview

Why you should create quotes instead of bookings

System Messages Overview

Listing Quality Analyzer

Custom Sources

Listing Content - Importing from Airbnb

Capture additional fields on booking and agreement signing

Expenses Overview (Legacy)

Setup & Configuration (Legacy)

Single to Multiple Property Website

Zapier