I saw OwnerRez integrated with DPGO recently and decided to give it a try. They advertise that they use AI to analyze 200 market parameters and increase occupancy. It has a 30 day free trial so it was no risk to test drive the software. Integration was easy and seamless, linking listings was also very easy. The setup process for the pricing was fairly simple. You set a style (aggressive, conservative, recommended, etc.) and it adjusts the rates a bit from that first setting. You can adjust seasons, nights of the week, or let it do it for you. Then it of course has the dynamic pricing. It will run rates out 365 days. Everything seemed to work OK, nothing special, but not bad either. The problem I have is the customer service. I had a few simple questions I wanted answered. When first signing up, I received an email from a rep stating to reply to her if I had any questions. I tried replying but the emails will not go through. I tried manually typing the email in multiple platforms but they all come back undeliverable. So I jump on their website. On the website there is a live chat feature, the email (that doesn't work) and a phone number. I decided to try the phone number first, it disconnects you each time. Then I jump on the live chat feature, get connected with an agent (same name from the email I received), she somewhat answers one question (not sure if it's an AI response), then takes over 6 hours before the next response comes through. The last question I asked was about support and she stated that only chat support is available. I felt like the software had some potential but some sort of customer support is essential. I can't trust a software setting my rates if I can't address a problem with someone. Just my experience with this so wanted to share.
