Rezzy AI
Managing guest communication and daily operations shouldn’t feel like a full-time job. That’s why we built Rezzy AI, a powerful assistant for guest messaging and task automation that helps you manage your workflow so you can focus on what matters most.
What can Rezzy do?
Rezzy reads every incoming guest message and gets to work instantly, drafting smart replies, identifying action items, and helping you stay ahead.
Guest Messaging 24/7
Instant replies through Airbnb, Vrbo, SMS, and more — even when you’re off the clock.
Sentiment Analysis
Track guest happiness at scale. See where conversations and bookings are negative or positive across many properties.
Automatic Task Detection
Rezzy reads guest messages, detects requests, and creates tasks automatically, no need to sift through chats.
Customizable Schedules
Change how Rezzy responds at different times of the day. Go fully automated overnight, stay flexible by day.
Customizable Voice + Training
Customize Rezzy's tone, set boundaries and use FAQs to train it on info beyond your booking and property data.
New Task Management Area
Experience a new full-featured task management area where you (or Rezzy) can create, assign, and complete tasks of any kind.
Guest Messaging 24/7
Never miss a message with 24/7 Guest Messaging from OwnerRez. Whether it's a midnight question about the Wi-Fi or a last-minute check-in change, your guests get prompt, helpful responses anytime, day or night. With Rezzy AI at the core, the system automatically handles common questions and requests instantly, giving your guests peace of mind and saving you time around the clock.
It’s more than just auto-replies, it’s smart, real-time communication that feels personal and professional. Customize your tone, train it on your property info, and let it escalate important issues to you only when needed. The result? A seamless guest experience that boosts satisfaction, earns better reviews, and gives you back your nights and weekends.
Sentiment Analysis
Imagine having a pulse on how your guests truly feel, before they even leave a review. Sentiment Analysis transforms all communication, feedback, and behavior into clear insights, flagging opportunities and risks. It tracks tone, satisfaction, and sentiment trends across messaging, enabling you to respond faster, personalize better, and turn good stays into unforgettable ones.
With Sentiment Analysis powering your operations, you’re not just reacting to complaints, you’re anticipating them. Use sentiment alerts to escalate issues in real time, build custom workflows to resolve concerns before they escalate, and leverage positive sentiment to drive upgrades, referrals, or repeat bookings. The result? Happier guests, fewer surprises, and a reputation that earns itself.
Automated Tasks!
The new Tasks area inside OwnerRez is powered by Rezzy and lets you:
- Track issues pulled from guest messages
- Add notes or attachments
- Create and manage tasks manually
- Centralize your entire team’s to-do list in one place
Say goodbye to juggling external tools or letting things slip through the cracks.
Customizable Schedules
Take full control of your operations with Customizable Schedules, the feature that bends your calendar and tasks around your unique rhythm. Whether it's check‑in/check‑out windows, housekeeping turnovers, maintenance tasks, or special service schedules, OwnerRez lets you build timelines that align perfectly with your property needs. You set the rules: when things happen, who gets notified, and exactly how tasks should flow — and then reuse them across properties or seasons.
The result? Dramatically less friction in your day‑to‑day. No more scrambling to juggle tasks, guessing when cleaners should turn over, or forgetting late‑check‑outs. With Customizable Schedules, everything is automated yet adjustable, you get both consistency and flexibility. That means smoother operations, happier staff, and more time to focus on delivering the guest experience you want.
Customizable Voice + Training
Turn every guest interaction into something unmistakably yours with Customizable Voice + Training for Rezzy AI. Set the tone of all replies—whether warm and casual, polished and professional, or quirky and fun—by defining exactly how Rezzy should sound. You control the tone, signature style, even the language, so responses feel like your own. This isn’t just about tweaking messages; it’s about building a guest‑voice that aligns with your brand and your personality.
But voice alone isn’t enough. Rezzy gets smarter with Training. Feed it your property details, FAQs, standard operating procedures, and directives so it knows what you want said, how, and when. Use the Sandbox to test, adjust, and perfect its responses. The more you train it, the more accurate and consistent it becomes at answering FAQs, handling issues, and managing guest expectations, freeing you to focus on what matters most while your version of Rezzy speaks in your voice.
New Task Management Area
Say goodbye to scattered to‑dos and missed follow‑ups with the New Task Management Area in OwnerRez. This central hub gives you full visibility over every guest‑related, maintenance, cleaning, or pre‑arrival task across all your properties. See what’s upcoming, overdue, or in progress at a glance. Assign responsibility, mark dependencies, and set deadlines so nothing slips through the cracks. With all tasks in one place, you’ll reduce friction, eliminate duplicate effort, and always stay ahead of what needs doing.
It’s more than just tracking, it’s about driving efficiency and consistency across your whole operation. Automate recurring tasks, standardize checklists, and ensure every staff member understands what needs to be done, when, and how. The Result? Faster turn‑arounds, smoother service, fewer guest complaints, and a team that can rely on the system instead of just remembering.
How can I start using Rezzy?
Starting now, you’ll see Rezzy AI as a new top-level menu in your OwnerRez account. If you don’t have access yet, you’ll land on a special page where you can request to join. Once approved, you’ll unlock Rezzy’s full draft reply system, a new Tasks menu, and FAQ tools under each property.
How much does Rezzy cost?
Rezzy will be free throughout our private beta, and once it is publicly released, you can select it as an add-on for a reasonable monthly price, similar to our other premium features.
Why the dragon?
We chose a dragon named Rezzy as our AI assistant because we wanted something more memorable and meaningful than a generic magic wand or automation icon. Magic-style icons are everywhere when it comes to automation, but we wanted our AI to have a distinct identity that truly stands out.
Enter Rezzy: powerful, helpful, and just a little mysterious. Dragons symbolize strength, intelligence, and guardianship qualities that mirror how our AI helps you navigate and manage your vacation rental business. Rezzy isn’t just a flashy gimmick; it's a capable assistant you’ll come to recognize and trust. Plus, let’s be honest… dragons are awesome.
The future of short-term rental automation starts now.
Rezzy AI is here to help you reclaim your time, streamline operations, and respond faster without breaking a sweat.
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