We use Gross income - channel fees - CC fees - tax - cleaning fees = our basis for our 20% commission. We take 100% of cleaning fees and pay cleaners directly. We try to make 20% on that, but it varies a bit. Owners pay all other costs, and we charge a project management fee for major refreshes / remodels.
We chose this model to avoid owner pushback for double charging on the items we exclude. However, in our market, it does feel like we are worth more than we are receiving.
How about you? Tips and tricks?