Better Onboarding for Multiple Properties

We are switching over from another PMS with over 100 properties and expected some kind of support from the OwnerRez team, but there really hasn't been any - I am still waiting (over a week now) for a reply regarding how to connect the VRBO and Booking.com bookings as the usual iCal instructions don't work in our case (I have already read the extensive self help information which is simply not correct).

We've just been left to pretty much figure it out ourselves, and hope that someone from OwnerRez will reply on time for us to actually get everything setup so that we can use the software. We have other responsibilities which cannot wait (such as paying out property owners and connecting other software) so we need to get things setup in a timely manner, but very little attention has been given to us despite us being a large client.

A more thorough onboarding process is needed to start the working relationship off on a good note and make it easy for new clients.