Providing Different Early Check in Response Depending on Booking Night Before

Rob S
9 hrs ago
Joined Aug, 2022 1 post

I have tried to get Rezzy to provide a basic and a more "complicated" response when a guest asks if they can check in early.  I would like Rezzy to check to see if guests are checking out the same day and if so, tell the they will need to messag me around noon the day of check in.  If we don't have guests checking out the same day as check in, I want to message them asking the to message me the day before as we can't guarantee early check in as we might get a booking for night before, etc.

I have tried using the FAQ and the directives approach and tested in the sand box, but it doesn't seem to be checking for existing bookings the night before and then responding accordingly. Is there way to write my FAQ or directive so it will respond accordingly of does this functionality not yet exist.

Thanks!