Experience the difference of "Elite".

Michelle J

OwnerRez Team Member
Joined January 2011
582 posts

General Help and Questions » Delete Guests with inquiries?

Hi Duane, there is no bulk/batch way to do that in the interface, but if you send an email to help@ownerreservations.com, we might be able to take care of that for you on the back side.

(Posted May 6, 2018 8:28 PM)

Feature Requests » Adding "Repeat Guest" to the pull down menu for source

Hi! You can do that by adding a custom listing site called "Repeat Guest". Go to Settings > Listing Sites & Synced Channels and you can add custom sites there which will show up in the list. Only t…

(Posted Apr 13, 2018 8:28 AM)

Blog » Reviews!

Hi Barb, Good morning! Yes, it will! Our current widget doesn't show the owner response and that is vital if you're showing a critical review. We will make sure to add that. We'll also be adding…

(Posted Sep 23, 2017 10:05 AM)

Blog » Portal access for owners and staff released!

Good morning! Yes, the Portal Access feature is only available within the PM tools area. You have to turn on the PM premium feature to use Portal Access.

(Posted Aug 16, 2017 7:34 AM)

Feature Requests » Option to send text

It would indeed! And that's planned for future development. The idea is that there will be Email Templates (what we have now) and SMS Templates. In your triggers, you'll be able to specify a SMS Te…

(Posted Jun 13, 2017 5:23 PM)

Blog » Building Regional Vacation Rental Listing Websites

This is really mind-blowing. I just read a post by Alan Egan (who we love here at OwnerRez) that someone forwarded me. He's dead right - time to leave HomeAway for good. Or at least price your pro…

(Posted May 15, 2017 10:42 AM)

Feature Requests » Field Code for Cell Number

Hi Janice, Is there a reason you can't use the booking field codes for guest phone number that are there right now? Talking about these:[img https://cdn.orez.io/w/images/36c94317df4e4f41929f29cec9e…

(Posted May 15, 2017 9:49 AM)

General Help and Questions » A way to add number of adults/children in the rental agreement?

Oh, very sorry... I just noticed that the field code list for Form Messages does not include booking field codes, only account and property level ones. We do actually have booking field codes for F…

(Posted May 15, 2017 9:44 AM)

General Help and Questions » A way to add number of adults/children in the rental agreement?

Go Settings > Form Messages > create. Then select page (of the quote acceptance) you want to work on. It will pre-fill the editor with the normal/default system message. From there, edit it and in…

(Posted May 15, 2017 9:40 AM)

Blog » Building Regional Vacation Rental Listing Websites

BlueMtnCabins, Tell me you're joking!!! I had not read that yet. Do you have have a link or more information you can share about this? HomeAway will increase your rate as high as they want to wha…

(Posted May 15, 2017 9:32 AM)

General Help and Questions » A way to add number of adults/children in the rental agreement?

Hi BlueMtnCabins, Good morning! Couple thoughts on this... The renter agreement fields are actually based on the BOOKING field codes (or adult/child or whatever else) and not the quote or inquiry.…

(Posted May 15, 2017 9:26 AM)

Blog » Send trigger emails based on the listing site (eg. sending "Airbnb clean-up" emails)

Did you know that triggers can be configured to target specific listing sites? Oh yes! A big use case for this is Airbnb... Let's sayyou use our calendar import to automatically import your Airbn…

(Posted May 8, 2017 5:04 PM)

General Help and Questions » Security deposit - how to?

Hi again BlueMtnCabins, You're right - we're completely empty on articles about security deposits. We're adding bunches all the time, but still haven't covered that area! Okay, instead of writing …

(Posted Apr 28, 2017 5:16 PM)

Blog » Damage Protection

Hi BlueMtnCabins, You're so active all the time - I love it!! We have a great support article about Damage Protection right there: https://www.ownerrez.com/support/articles/damage-protection-overv…

(Posted Apr 28, 2017 4:08 PM)

Blog » Full integration for eRentalLock door locks

We're excited to announce that OwnerRez now fully integrates with eRentalLock door locks! We've been testing thisintegration in a small beta for about a month now, and it's ready to go for everyone…

(Posted Apr 27, 2017 11:01 AM)

Blog » Year view on bookings

Hi Daniel, Good morning! Yes, you're 100% right! We need to add a "Today" color and the same for holidays (as we do on the other views). I'll check with dev and see if it's possible to hotfix thi…

(Posted Apr 27, 2017 10:16 AM)

Blog » Year view on bookings

We've added another view type to the main bookings menu. There is now a "Year" view which shows you a fullyear of calendars for a single property at a time. We added this view so that you can qui…

(Posted Apr 21, 2017 12:08 PM)

General Help and Questions » How to set up Holiday surcharge correctly?

Yikes! Not sure what that's about, but we'll dig into it for you!

(Posted Apr 20, 2017 3:15 PM)

General Help and Questions » How to set up Holiday surcharge correctly?

Hi Ella, Do you have two holidays in that time period? "Per multiplier" means it's calculating per Holiday instance. Is it possible that you have Memorial Day and something else triggering it? Lo…

(Posted Apr 20, 2017 2:36 PM)

General Help and Questions » SMS to Third Parties

Hi Glenn, We don't have built-in SMS messaging yet, though that is on our radar. Depending on the cleaner's cell carrier, you can probably send her text messages through an email address. Check th…

(Posted Mar 31, 2017 12:52 PM)