5.0 stars
Capterra
By Chandler S., Homeowner, 5 properties
– written on
Capterra
OwnerRez helps us automate 90% of our hosting business. We wouldn't be scaling the way we are while offering guests a memorable experience in our homes without the flexibility and reliability offered by OwnerRez.
OwnerRez is a cost effective and flexible PMS for vacation rental providers. The engineering team is constantly rolling out new features and 3rd party integrations that help us continue improving the overall guest experience pre-stay, intra-stay, and post stay. Support has been amazing and allows me to focus on what we do best, which is offer our guests an unforgettable experience in our homes! Reasons for Choosing OwnerRez: OwnerRez is more flexible, cost effective, and has better support.
OwnerRez is so flexible it tends to spoil you, so being able to think of new features we'd like to have can sometimes be overwhelming for the engineering team. I don't think this is a problem with OwnerRez, but more of a function that when you offer such a great service, customers continue to want more and more features and 3rd party integrations!
OR is great!
In the beginning OR is not as easy to use. But, once everything is synced properly it's awesome.
Customer support is only through email. Not all support articles pertaining to a subject are in one place it sometimes takes multiple articles to read to figure out the root of an issue.
5.0 stars
Capterra
By Michael D., Homeowner, 2 properties
– written on
Capterra
This is an exceptional product with massive value for money for the size of my operations. I would highly recommend OwnerRez just for the product features but, when you add in the top-notch customer service/help, you have a true winner. Due to the features included in the software, there is a learning curve but it's genuinely worth the effort.
So many. I'm not sure I can define a short list. Also, my use might be quite different than yours. But, this is not a feature to many but the response time and value of the customer responses to help requests is truly exceptional. Reasons for Switching to OwnerRez: Better pricing, tight Quickbooks Online integration,
Need to add inquiry communication not just post-booking for VRBO integration.
5.0 stars
Capterra
By Dana B., Property Manager, 16 properties
– written on
Capterra
Excellent.
Everything....Have tried a multitude of others prior and this is the BEST. Reasons for Switching to OwnerRez: Literally found that neither had customer service skills or the experience to understand the true issues.
Again...this is the best out there. I shall never choose another.
I couldn't be happier. It's a great product with great customer support at a fair price. To me, this is a must-have as a vacation rental operator.
I have yet to find a feature that's "missing" from OwnerRez. Everyday it feels like I find a new feature and/or use for the software. It really does everything I need it to with other features that I didn't even know I'd want until I discovered and used them. Their customer service is absolutely wonderful. Every question asked is responded to quickly and in detail.
Reasons for Choosing OwnerRez: A recommendation from a friend who tried a bunch of options and said that appearances are deceiving and OwnerRez was the sleeper pick.
It's ugly. Truly this is a non-issue as a user, and one that shouldn't stop anyone from selecting OwnerRez to manage their vacation rentals. But the marketer in me knows that if this software was a little more aesthetically pleasing and intuitive, they'd secure more new users.