5.0 stars
Lauralee H.
- Homeowner
- The Blue Oasis
- 2 properties
-
Source:
Capterra
- April 1, 2024
By Lauralee H., Homeowner, 2 properties
– written on
Capterra
Excellent property management software
Excellent property management software
Pros
I managed my two beach properties for a year without using a property management software to help, so when I took the plunge to purchase OwnerRez, I was very nervous because of the enormous growing curve that I had trying to get familiar with it. I had no experience using any software of any kind, but the customer service I have received from OwnerRez over the last two years has been exceptional. They have answered every question I have had with not only the highest level of competency but also with such kindness and patience. In a world where excellence and integrity are sadly lacking in practically every service industry, OwnerRez stands out above the rest. Their user friendly software and superb customer service have allowed me to run my business with efficiency and excellence. I am very pleased and would highly recommend them to others!
Cons
I do love having all my questions answered over email within usually 24-48 hours, but there are times it would be helpful to have a phone number I could call to get a quick answer.
5.0 stars
Maryellen S.
- Property Manager
- OCNJ Beach Rentals
- 13 properties
-
Source:
Capterra
- March 26, 2024
By Maryellen S., Property Manager, 13 properties
– written on
Capterra
Highly recommend
Very excited to see how this impacts my season - the automation should be time saving
Pros
How it automates the rental process for property management
Cons
The website was hard for me to navigate initially as my process is a bit different. The OwnerRez support team was fantastic in assisting me and answering my questions.
5.0 stars
Beata L.
- Property Manager
- North Carolina Escapes
- 5 properties
-
Source:
Capterra
- March 13, 2024
By Beata L., Property Manager, 5 properties
– written on
Capterra
3 years and going strong with OR
Overall, I've been very happy with OwnerRez and don't see myself shifting any time soon. I look forward to continuing to grow with and learn more about OR and everything it has to offer.
Pros
I love the reporting functionality of OR and probably what I use most. I also really find the support to be helpful and the library of help topics is second to none and easy to follow even for someone that doesn't consider herself very "tech savvy."
Reasons for Choosing OwnerRez: The best direct booking site and ironically the QBO integration (that I don't currently use)
Cons
I find all of the features very overwhelming at times and the learning curve is definitely a little steep. But once you "get" it, it's brilliant and you move on.
5.0 stars
Jeanne L
- Homeowner
- Vacaystay at the Lee's, LLC
- 2 properties
-
Source:
Capterra
- February 22, 2024
By Jeanne L, Homeowner, 2 properties
– written on
Capterra
1:1 today with OwnerRez was "above and beyond
Fantastic! I'm very new and still learning a lot, but overall very happy with the capabilities. I just need more practice with all the settings.
Pros
Steve did an amazing job answering my questions and when going through those questions, he would notice other setting that needed attention. He was so patient in explaining and making proper changes to the settings.
Cons
Right now - booking.com booking templates are not firing properly and our Schlage integration with OR isn't always generating a door code. They are looking into these two concerns right now and I hope to hear back soon.