We recommend OwnerRez to other vacation rental hosts who use multiple booking platforms.
It can grow with us a vacation rental business. We currently do not accept direct payments or have our own website, but we can expand to those when we are ready. We can post and coordinate multiple channels. We can share several calendars with our cleaners and maintenance contractors in an easy calendar format.
We recommend OwnerRez to other vacation rental hosts who use multiple booking platforms.
Pros
It can grow with us a vacation rental business. We currently do not accept direct payments or have our own website, but we can expand to those when we are ready. We can post and coordinate multiple channels. We can share several calendars with our cleaners and maintenance contractors in an easy calendar format.
Cons
The initial setup is cumbersome. OwnerRez is a powerful software that must be set up correctly from the initial posting of your vacation rental. We decided to pay OwnerRez for additional support. We recommend that step for new users. It helped us to understand the full capabilities and scope of the software. The customer service is quick, responsive, and informative, and will work with you to get creative solutions. However, you cannot speak with someone on the phone. It must be done via email which is slower for quick questions.
I have been a client for a while now and am very pleased with the software and the team that supports the software. They are always quick to respond, care that you have the best solution possible and are always open to suggestions.
It's a dynamic software that thinks of everything that's required to run a vacation rental business. Very often the solutions implemented with the knowledge of what the user needs even before the user realizes that it's needed. Reasons for Choosing OwnerRez: There were multiple solutions in the market at the time but I chose OwnerRez because of...
I have been a client for a while now and am very pleased with the software and the team that supports the software. They are always quick to respond, care that you have the best solution possible and are always open to suggestions.
Pros
It's a dynamic software that thinks of everything that's required to run a vacation rental business. Very often the solutions implemented with the knowledge of what the user needs even before the user realizes that it's needed. Reasons for Choosing OwnerRez: There were multiple solutions in the market at the time but I chose OwnerRez because of the flexibility of their solution. Something that cannot be under-valued is the team responsiveness as well. The OwnerRez solution is very flexible yet amazingly easy to use. How they were able to achieve that proper balance is a testament to how they listen to their clients.
Cons
A guest two way communication module would be appreciated. So that all guest communications can remain within the OwnerRez CRM.
OwnerRez is amazing! I own a small rental and I have extra challenges due to living with a disability, and I have always received the most helpful support. A lot of other companies would place me on a low tier for support due to the volume of our business. But I have a high standard for my business, no matter how small (we're rated the Most Hospitable Host in our province), and they've helped me keep it up. They have a ton of support articles, always keep us in the loop with their planned updates, listen to all our ideas...
OwnerRez is amazing! I own a small rental and I have extra challenges due to living with a disability, and I have always received the most helpful support. A lot of other companies would place me on a low tier for support due to the volume of our business. But I have a high standard for my business, no matter how small (we're rated the Most Hospitable Host in our province), and they've helped me keep it up. They have a ton of support articles, always keep us in the loop with their planned updates, listen to all our ideas for future development, and they make us feel like part of the team. I rave about them all the time to my fellow hosts.
Pros
A loooong list of pros. - Their system is thorough & detailed (do give yourself time for the learning curve) - Everything can be customized and even overridden for specific bookings if you want- Reliable, top of the line API connections with pretty much any booking platform- Couldn't have been easier to add their widget to my wordpress site for direct bookings- Easy to share the calendar with my cleaners & manage booking windows- Best customer service. Seriously. Reasons for Choosing OwnerRez: Competitive & customizable price based on what add-ons I wanted. Reputation of excellence around bookings - no double booking with multiple booking platforms. Customer service reputation.
Cons
My cons list gets smaller every month with every update OwnerRez puts out. But here are the challenging parts of the software at this point in time:- Messaging is a bit tricky to master, as system messages & custom templates are in different sections. No ability to customize message templates ahead of time for individual guests, so if I want to add a personal note to a scheduled message I have to set myself an alarm to do it manually right before it's scheduled. - No ability to create single-use discount codesYou do have to pay close attention when setting things up, as there are a LOT of settings and it's easy to get one wrong. But this isn't a con, just a heads up. A huge part of OwnerRez's magic is how much customization they can handle.
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