5.0 stars
By Eleanor A., Homeowner, 1 property
– written on
Capterra
OwnerRez is part of the solution for those of us wanting to have guests book stays directly with the owner. The platform supports a high level of communication with guests. Customer Service is great.
Like all systems worth using, it takes time to learn and implement features.
5.0 stars
By Sarah E., Homeowner, 3 properties
– written on
Capterra
The support is second to none. Every single question is answered quickly with easy to understand explanations. The OwnerRez team have endless patience!
A bit of a learning curve, but once it's up and running it's a great system and easy to add to websites. I love the auto email options.
The main thing I think the software is missing is the ability to use promo codes. Individual quote options for individual properties would be a huge asset as would being able to add personalized options to all forms.
Recommended
By Sarah Elder, Homeowner, 3 properties
– written on
Facebook
5.0 stars
By Dawn S., Homeowner
– written on
Capterra
I've been a web developer for over 22 years and focused primarily on the vacation rental sector for 6+ years. I've integrated other solutions into wordpress websites and many solutions are just not mobile accessible enough or not as friendly to smaller vr businesses (focus on 50+ properties customers) and have sub par support and documentation. Some just don't work at all as advertised. OwnerRez is now my favorite solution provider to work with after trying a bunch. They always have my back and I know my clients will all be treated golden. I sure wish more companies were like this!
I have not once heard a complaint from clients about this product, in fact all are well-pleased with it and how it integrates (totally mobile!) with the wordpress genesis websites we build and customize. The documentation and support that OwnerRez provides is second-to-none and certainly not found with other solutions that are reasonably priced. In fact, many companies that provide these tools for a lot higher cost have terrible documentation and support. This not only makes my job much easier but also helps my clients.
Some clients want features that OwnerRez does not yet have. I find that it's not only the perfect entry product for new VR owners/managers but like every solutions, it can have limitations. But they are always shifting and adding new things so doing a good job keeping up with the listing site/industry changes.
5.0 stars
By Chuck K., Homeowner, 7 properties
– written on
Capterra
In the competitive world of short-term rentals, there are a number of booking sites to be listed on and lots of information to synchronize. OwnerRez allows us to do that all in a single place.
The OwnerRex software is more powerful and flexible that it appeared at first glance. We quickly found we were able to customize huge portions of it, take advantage of automation to reduce labor, and found many of its functions were actually an EASIER way to perform tasks than on the connected booking sites. Being a progressive web app, we quickly found that it worked well across all of our mobile platforms as well.
Many booking platforms have their own proprietary messaging features and do not make them available through APIs. So we still have to login to each service when inquiries or bookings come in, but that is a problem with the booking sites, not OwnerRez.