Recommended
By Chuck Kramer , Homeowner, 7 properties
– written on
Facebook
5.0 stars
By Bruce I., Homeowner, 5 properties
– written on
Capterra
There are just a ton of software options out there for vacation rental management (and it seems more all the time). I solidly and unabashedly recommend this software to any and all who ask my opinion, not just because the software works well and saves me time, but their responsiveness is fantastic. It feels more like a real partnership working with them.
Great value, especially for smaller operators like me. Customer service is immediate, personal, and helpful.
There are some integrations that are not yet implemented, but some also require a user to manage more than 5 properties (not an OwnerRez limit - an industry-wide threshold).
Recommended
By Bruce Ikelheimer, Homeowner, 5 properties
– written on
Facebook
5.0 stars
By Paul M., Homeowner
– written on
Capterra
This software works with our channels and our dynamic pricing program. It took a long time to find a program that would do what we needed. OwnerRez does this well. It runs our units, plus it uses that information to make a custom website. Very cool. Tech support is second to none. I've worked with a lot of tech companies and it can take days to get an answer. I generally get answers to my questions within hours.
It's a lot to learn if you don't already understand the industry. The learning curve can be weeks. That said, when I had questions I was able to get answers quickly. So that helped.
For us, OR worked with all our parts. Some other channel managers didn't. It also did not charge a lump sum to set up. The calendar is nice, the rules work well too. There are ways around non API channels, so they can be included. Tech support is great. I've come to know the people there as I've had lots of questions.
Channel Manager software is a must if you have multiple properties. The trick is to find the software that works with what you are using. In our case, OR worked with our dynamic pricing software and with our channels. A lot of other software programs didn't, or offered us things we didn't need. Do you homework by deciding what you need and then find the software that works for you. For us, it took a few tries, but we found our solution with OR.
It's a lot to learn, especially if you are new to this tech. There may be easier programs out there, but in the end you need to learn how Channel Managers work. At times, we just wanted to reduce our channels or give up entirely, but Ken at tech support was always quick with an answer.