5.0 stars
By Adam B., Homeowner
– written on
Capterra
We were solely using HomeAway/VRBO to manage all of our bookings, but we decided that we needed to give our guests the opportunity to save 10%+ on their vacations by accepting payments through PayPal. The management of those payments quickly got out of hand, but the ability to import those and allow OwnerRez to handle the automations quickly saved our sanity! We have only been with OwnerRez for a month and a half but the platform has been fantastic and their support has been exceptional as well!
The system will take a little bit of time to get set-up and configured, but the time spent is well worth it in the long run.
Recommended
By Wendy Sherrill, Homeowner, 2 properties
– written on
Facebook
5.0 stars
By Belinda R., Homeowner, 1 property
– written on
Capterra
Time saver and income producer. Since I can book my guests with no booking fees.
I love that the system can host my site, send emails, collect payments - auto pilot for owners. You can use a little or as much as you like!
5.0 stars
By Chester B., Homeowner, 1 property
– written on
Capterra
Before retiring and managing my rental property I was in the IT department of a large hospital for 40 years, involved in application development, vendor application management and a technical systems engineer, MCSE, CNE, CCNA, VCP. So I have had a lot of experience with software and systems. I had been using another property management product for a year that was absolutely horrible and had zero enhancements to the product while I was with them. The main reason that I chose this product to begin with was that it offered me the ability to offer my guests property damage protection and trip cancellation insurance for a property owner that has only one property, all the other products required the owner to have/manage at least 5 properties. After test driving the product for the free trial period I quickly found that this product was for me and dumped my prior vendor like a hot potato. The system is rich in all the major features that a property owner could ask for like a large number of payment methods, legal agreement integration including guest online signing, email templates, triggers and tracking, listing site integration, travel insurance, property damage protection and a host of others. The owners/developers of this product actually do listen to their customers, I have been with them for a short 5 months and have seen a number of enhancements in that short time. Their response time for questions is very quick and they have answered all my questions. I highly recommend this product.
The setup process was straight forward and includes a Setup Interview to make sure that you configure the minimum configuration to get things going. After you have configured the system they also include an import feature so that you can import all your information from excel to make the transition a breeze. You are able to modify an invoice on the fly before sending the quote to the guest to include additional line items like a Special Discount, change a charge, delete a line item, etc. You have complete control over the invoice and how it will be presented to the guest, absolutely fantastic.
The rates database is separate from the seasons database and I feel if the rates were included in the seasons database it would make the setup process a little easier.
5.0 stars
By Martha B., Homeowner, 2 properties
– written on
Capterra