Very open, lots of settings and features. Customer service is top notch. Go through every setting in the Settings menu and click around. It will help you see the terminology used and what all is available so you can properly set up your account.
I have VRs and OwnerRez helps me organize my files. Does the entire back office.
Very open, lots of settings and features. Customer service is top notch. Go through every setting in the Settings menu and click around. It will help you see the terminology used and what all is available so you can properly set up your account.
Pros
I have VRs and OwnerRez helps me organize my files. Does the entire back office.
Cons
No dislikes but there are a couple of things I've asked for which they say they will work on. Home calendar needs some tweaks on mobile screen.
The attention to detail is what separates these guys from the rest of the crowd. It. Just. Works. Every button, every screen = just works. There's no trying to force you into using certain marketing channels or buying a bunch of stuff you don't need. It was the first time I felt like the software vendor wasn't getting in my way. Really great job.
I'm on the board of a company which owns and operates vacation rental properties. This involves all the logistics and paperwork you'd expect - inquiry response, quoting, bookings, collecting payments, holding and processing security deposits, and so on. OwnerReservations provides a clean, comprehensive, modern way to take care of all this with a minimum of fuss. Integrated software is immeasurably more efficient than manual recordkeeping, but being SaaS, is also vastly more affordable than having custom software designed.
- Smooth web-based technology for automatic quote generation, online booking, and a good deal of routing customer notification emails.
- Useable on...
I'm on the board of a company which owns and operates vacation rental properties. This involves all the logistics and paperwork you'd expect - inquiry response, quoting, bookings, collecting payments, holding and processing security deposits, and so on. OwnerReservations provides a clean, comprehensive, modern way to take care of all this with a minimum of fuss. Integrated software is immeasurably more efficient than manual recordkeeping, but being SaaS, is also vastly more affordable than having custom software designed.
Pros
- Smooth web-based technology for automatic quote generation, online booking, and a good deal of routing customer notification emails.
- Useable on mobile browsers
- Integrated financial and reporting management - no need for manual merchant account interaction. Also ties in with QuickBooks.
Cons
- It doesn't do literally **everything** needed to operate the business yet - though it gets better all the time. Integrated contact management would be a huge help.
We started renting our first property in 2011. I don't know how we would have managed without OwnerRez. We added our second in 2012 and having tow would have been impossible without the single pane of glass that OwnerRez offers. Some of the booking sites are trying to add features to emulate OwnerRez, but they pale by comparison. Also the customer service is outstanding.
OwnerRez has made my vacation rental management the easiest which in turn helps me to have more free time to manage our farm. I have used this software for years and it has never let me down. Yes, I have looked at other software companies to see if I'm missing anything and most companies are way too expensive or don't hold a candle to the features OwnerRez offers. I love that I can get a quote back to my potential guests within seconds of an inquiry (we all know response timing is essential to getting bookings). The software parses inquiries...
OwnerRez has made my vacation rental management the easiest which in turn helps me to have more free time to manage our farm. I have used this software for years and it has never let me down. Yes, I have looked at other software companies to see if I'm missing anything and most companies are way too expensive or don't hold a candle to the features OwnerRez offers. I love that I can get a quote back to my potential guests within seconds of an inquiry (we all know response timing is essential to getting bookings). The software parses inquiries from multiple systems (VRBO, my website, etc.), creating quotes instantly and allows the guest to book within minutes. The emailing system for guests notification and historical emails sent is priceless. The little things that I love about this software are; not having to handle credit card processing, awesome reporting features, multiple pricing options per unit, calendar widgets I can embed in my website, the list goes on and on. Technical support from this company has always been prompt and they are always receptive to suggestions. Thanks for handling the management of bookings!!! Dawn Robertson - East Fork Farm and Cottages
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