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...s within the booking. When someone buys a basket or a couples massage (set up as "surcharges") during their booking process, we want to 1) tag the booking with the surcharge automatically which would 2) allow us to send an email out for any booking with that particular tag.  

Could you let me know if this type of automation in tagging is in the works? Thanks!

...ely a pipe started leaking so I moved them to another apartment. It took 4 days for me to get the leak and everything tidied up.

So I have 1 apartment blocked out with an Airbnb booking for 2 more weeks which doesn’t have anyone in it.

The 2nd apartment has the guests in and I’ve blocked it off for the rest of their stay.

Is it possible to unblock the first apartment?

...to communicate with guests directly through their email.  Unfortunately, the channel doesn't always supply client email.  One channel seems to pass the guest email through in the booking less than 1/2 the time.   

I want the ability to test to see if the email was provided.   I have a series of templates delivered to guest emails.  When the email is not provided none of the templates is sent....

...filter to the bookings GET
* We've removed the deprecated sinceUtc parameter from the bookings GET. Use since_utc instead.

New Property: entity on Webhooks

[Change effective August 6, 2025]

All webhooks now include a new property entity which contains an object representing the related record.

Example:

{
"action": "entity_update",
"categories": [
"other"
],
"entity": {
"...

New Property: Travel Insurance information on Bookings

[Change effective April 2, 2025]

The GET v2/bookings/{id} () endpoint and GET v2/bookings (

...a guest asked for alternate directions, instead of doing it the old way by choosing "Use Template" and then choosing the one I want, I had to:

1. Go to Setting | Templates | Channel Templates

2. Find the message to use

3. Copy the message by hand

4. Paste the message into my reply to the guest by hand

5. Manually replace all the field codes

6. Send

This is not an improve...

...e able to change that language to "Unfortunately, Saturday check-in's or check-outs are not available"? Any help would be greatly appreciated. Thank you.

I hate to ask this question again but I've searched the forums and it is still unclear to me.

We are getting ready to onboard a boutique hotel - Next to direct bookings, Expedia is their #2 booking channel. By listing on Expedia Partner Central, the listings are also pushed to other Expedia brands like Hotels.com. If I list on VRBO and have the listings enabled for Expedia, will those lis...

...d to Discounts...

1.  Single use... one the code is used it becomes inactive.  Since there are no "Payment Coupon Codes" we create them as a discount code but have to manually inactivate them

2.  A maximum amount.  Ie give 30% off up to a maximum of $250.

3.  Never allow the "subtotal" to go below x amount per day/booking... ie give a 50% discount but never go below $300 per day (subtot...

We have a number of staff creating and making changes to bookings. It would be great to see in the Activity section, which staff created the booking, which staff made a change or applied a payment, etc.  by Camelo Y (/forums/users/347445261) – Oct 30, 2024 2:09 PM (UTC)

This would be a welcome feature in terms of accountability.

...or:  (/integrations#GuestCommunication)

If you have additional questions, reach out to help@ownerrez.com by Katie W (/forums/users/347436821) – Jan 31, 2025 2:36 PM (UTC)

Sorry for the late response.... Thank you for the reply and the info, I wil look into this. 

Lianne

Thanks for the timely response!  If you're working on it, I can tolerate it.

But since you asked what else could be fixed:

(1) Ability to resize the panels

(2) When opening the inbox, the main panel should show the latest message, not a blank screen (maybe this is just my preference)

(3) Filtering is great (thank you!) but it would be nice to have a search function.

Thanks!