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  • Blog

    We are excited to announce our partnership with AIPEX () to offer our users an AI solution for guest engagement.

    About AIPEX

    The AIPEX platform allows hosts to efficiently handle guest interactions while at the same time raising the bar on the guest's experience. One affordable subscription delivers 3 diff...

  • Blog

    OwnerRez Onboarding Manager Jen Pearman sat down with Stacey St. John from The STR Sisterhood Podcast () to discuss how our team helps owners and property managers set up their OwnerRez accounts for success.

    They pull back the curtain on what truly makes OwnerRez a standout choice for hosts and property managers. From exclusive support resources to behind-the-sc...

  • Blog

    As the year comes to a close, we want to take a moment to express our heartfelt gratitude for choosing OwnerRez. Your loyalty means the world to us, and it drives our commitment to delivering a platform that's fast, reliable, and built to stand the test of time. Thank you for being a part of our journey!

    (OwnerRez Tea...

  • Blog

    We are excited to announce our partnership with Xplorie () , which enables users to offer free-to-guest activity programs, enhancing guest experiences, driving repeat bookings, and boosting ADR effortlessly.

  • Blog

    After turning a retirement investment into a thriving vacation rental business, Tufan Beyatli, owner of Vacations At Destin () , built an impressive portfolio of 27 beach properties in Destin, Florida. What started as a hobby quickly became a full-time career — fueled by a passion for creating unforgettable guest experiences and the power of OwnerRez automation....
  • Blog

    We love seeing all the amazing places our users Rep the Rez, and now we're making it even more exciting to share your OwnerRez pride! How to Join the Fun

    It's easy to get involved and show off your love for OwnerRez. Here's how:

    * Snap a Photo - Take a picture of yourself reppin' the rez! Whether you're at your vacation rental, on a mountain peak, or simply working from home, we want to see it....

  • Forums

    Here's the problem: I pull booking data for a date range, let's say daily or weekly or monthly and put it into SQL

    Then, someone gives a refund to a guest a few days after checkout. My data is now obsolete.

    The only way to avoid this that I can see is to continually pull old data in case it's changed. 

    Ideally, each record would have a "last modified" timestamp (I suspect this might alr...

  • Forums

    Hey Acacio,

    It's not necessary to paste your entire Legal Agreement to the API House Rules for Airbnb. You do, however, want to include specific details and important info that your guests need to be aware of, all of which we assume would also be included in your Rental Agreement. For example, do you charge them extra if they smoke in your home? Do you not allow pets, and charge a penalty fee i...

  • Forums

    I hate booking.com's technical support. Their extranet-customer service is the worst I have ever experienced. Unfortunately I do not want to un-list one of my properties there, because my property is ranked high on their website and there's a lot of demand. So I am stuck with them. 

    I have been trying to resolve an issue with payment processing, and for more than 6 weeks, I have been going thro...

  • Forums

    I'm part of the new Booking.com beta group, syncing over content (photos, amenities, descriptions, etc), and I'm enjoying it.

    I noticed this list of "Fine Print" items in the Booking.com extranet, and it's a bunch of random hotel and COVID related stuff. See below.

    I wouldn't care, but there's one called "guest must show ID and credit card at check-in" that is turned on for all properties....

  • Forums

    Yes I agree it's very disappointing there's been no response or action from the OR team. This seems to be a VERY Simple feature. Don't know why it's so difficult and with so much interest in it, why they have made no response or progress on this very important and basic feature.

    SAME DAY BOOKINGS are vital for helping us to fill vacant rooms at the last minute and increase revenue! However, man...

  • Blog

    Hey OR team! Is it possible for the price breakdown settings on the Global Landing Page (via public link) () to match the settings in place for widgets/hosted websites? Right now it's showing line items for surcharges that we typically...
  • Blog

    What front end has OR built out beautifully this year? It’s just the same as it’s always been. 

    What is the status of the revamped communication dashboard that OR has said it’s been working on for the past couple years?

  • Blog

    "Avanti Florida Villas acts as the Merchant of Records (MOR). They work with whatever rates you set for your home, and you get paid according to those rates; in other words, there are no channel fees!"

    Wow!  Neither the host or guest gets charged a fee?  

    "work with"  :). Great turn of phrase.

    So, you're free or does Avanti add a fee between us and our guests while almost any vacationer...

  • Blog

    Congrats! Can you leverage this relationship to establish VRBO as Merchant of Record when API integrated (similar to how you do it with Airbnb) so we can stop using Channel Bridge? by Kimberly R (/forums/users/347399479) – Jan 25, 2025 12:27 AM (UTC)

    Yep, this is already in the works! Merchant of Record with Vrbo is on the roadmap and will be releasing either later this year or early 2026! Th...

  • Forums

    Hi Anna,

    Thanks for submitting this request! While we don't have everything you're looking for in one export file, the following can be found in a Booking List View export:

    name, contact info, which property they stayed at, booking platform, stay date (start and/or end date), tags

    To do this, go to the Bookings tab in the OwnerRez menu bar, then select List on the far right (assuming yo...

  • Forums

    You can export the information you're looking for by exporting your Bookings List view.

     

    To do this, go to the Bookings tab in the OwnerRez menu bar, then select List on the far right (assuming you're not already in List view):

     

    Once you're on the li...

  • Forums

    Hi Gus and Lindsey,

    That's a great idea. In fact, we do have plans to implement such notifications! There's no ETA we can provide at this time, but please share your request with likeminded users who would be willing to give it an upvote. Those votes help us determine where there's a demand and where our dev work needs to be prioritized for future releases.

    Thanks for requesting this!

  • Blog

    I played with this product (the LG TV with integration to PMS) at a conference.  It's basically a way of having a TV in your vacation rental that is like the hotels have.  Imagine walking into a hotel (a nicer 4 star+ hotel) and the TV says "Hi Susy, welcome to New York" with your name on the screen and some options of what you can see and do.  It's a way to personalize your TVs to the guest.  And...
  • Forums

    in any case we have one month to comply and it seems like a new OR feature will need to be developed to make this work. 

    Long story short, nothing changes for OwnerRez users!

     

    Short story long, we can break down that email into smaller parts:

     

    * Mandatory fees that guests need to pay, such as utilities, pet fees, and resort fees, must be included in the nightly price or “Addi...