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I see there's an "inquiry" trigger available, but nothing for "Booking Request" (or request to book).

90% of my initial messages coming in from guests on airbnb are "Booking Requests", and I have a need to immediately respond with my list of house rules to ensure they are in agreement, before I accept their request. Sometimes there's a one or two hour delay before I see the guests initial reque...

I just realized as I was working through the tedious AirBnB integration that a SEASONAL OPTIONAL ITEM (NOT a SURCHARGE, but OwnerRez doesn't distinguish between the two - which is a HUGE failure for this software!) is being rolled into my nightly rate on AirBnB!!

Why?

This raises a whole number of questions...

1) Why is an OPTIONAL item which the guest can choose to ADD or not to their...

There is a discrepancy between the total amounts shown in the Booking Summary and Booking Detail reports when selecting "any stay during period". I emailed OR support and rather than this be flagged as a concern or a bug, I was told to start a Feature Request for the fix. 

I'll walk y'all through where the error lies, and I'd recommend you run similar Booking Summary and Booking Detailed report...

The wording for the cancellation policy is confusing, and a guest could potentially try to use this to their advantage. 

On a cancellation policy where the guest can cancel with a 100% refund up to 60 days before their stay, it currently says: One hundred percent (100.00%) of the total booking charges will be refunded if the cancellation is made more than 60 days prior to the arrival date of t...

Sure, that's a Last Minute Discount.  Here's how to do it:

Yep OwnerRez can already do this
I do it if there is a gap night after departure
this is an email - i send a channel message on Airbnb if there is a gap night

If there isn't a gap night it sends the normal checkout instructions

Hi {CFIRST} 

Hope you're having a wonderful stay. We know that there are many other cottages you cou...

James- Was the Elavon processing to which you are referring not the popular Costco sponsored plan?

We reached out to Elavon/Costo and got this answer:
We (Costco) only offer IC Plus to businesses that process over $1 mil annually.  STR are no longer being boarded under MCC 6513 – they are now listed as lodging due to VISA rules.   

We found this:

Mine are actually experiencing real errors. I wrote into the Helpdesk and was told that these errors are actually valid and I do need to make changes to avoid being delisted.

Apparently, GVR doesn't support ordering surcharges and discounts. I asked OR about simply stripping the positioning data, but they said they don't want to presum...

Hey skinorth,

If each listing has its own Hosted Website, you have two options here. You can either do eight separate GVR connections, one for each Hosted Website, or you can do one connection that uses the Global Landing Page (GLP) for all listings. Note that once one GVR connection has been established, OwnerRez support must open the additional connections you need one by one if you're using...

You must choose either your OwnerRez  hosted website ()  or the OwnerRez global landing page for your Google Vacation Rentals (GVR) listing Landing Page. 

* Their OwnerRez  hosted website () , which sends GVR guests to their property's standard hosted website URL as defined inside o...

No, that needs to be fixed in your Airbnb account, but it's easy.  Here's how:

(/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#old-pms)

I am having this issue right now.  This is my first reservation request since integrating with VRBO.  The guest says they can't withdraw it because the VRBO VA just keeps telling them there is no reservation to cancel (because it's only a request).  OR had a reservation ID and I gave that to them, and the VA still couldn't cancel because it said it didn't' exist.

I cancelled in OR 10 min ago and...