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Thank you OwnerRez for your PM feature that allows me to manage other people's properties.  Now I've got seven of them!

Unfortunately, the OwnerRez booking calendar only show four properties per row, and it's very fiddly to scroll up and down within a row to see the other bookings.  Furthermore, the real point is to see all the properties at a glance, which I can't do. At this point I'm using P...

Is there a way I can download PDF's of owner statements? I know I can email multiple ones but can we have the ability to download those pdf's? 

This is helpful as properties have sold and I'm offloading owners but you know they are going to ask for them come tax time. And I'd like to disable this property save some monthly fees

Title explains it, would be nice for the "4 rates selected" to add "totalling $xyz".

Alternatively would be (better) for inquiries to show rent totals directly. That's the ultimate point of this post, when a guest inquires about certain dates my responses sometimes depend upon the size of the booking, where I may be more careful responding when it's an expensive stay versus less expensive.

This is a business question.

I have primarily exclusive listings. This is where the owner signs up with only my company to represent them on my website as well as other OTAs.

I have recently brought in several properties that are listed by the owner on other real estate broker websites.

If I book the property, I get the full commission. Out commission usually is 15%.

Recently, a pro...

Hey Gus and Lindsey,

I would suggest scheduling a demo with Operto. Better to get information straight from the horse's mouth! Many of our partners build the API out from their end and write to us, so Operto should know exactly what they send back to us, if anything.

There's some good info here in this Operto setup article from our end as well:

My inbox says I don't have any channel templates, even tho I do...

I figured out, you have to create specific "guest" templates. 

I don't know if there's a future update that will consolidate templates. I get lost sometimes between the different templates. I have the same information template (directions for example) that are SMS, Email, Channel - never mind within each of those if it's for...

There's a filter to list all unread msgs. Click the box at the top and then click the envelope (it's not super obvious) to mark them read.

Hi Cory!

You'll want to use the BUFIXUP link in your channel templates to have guests fill out the POC form and sign the renter agreement. One thing to note is that Airbnb and Booking.com don't send us the guest's email address, so you'll want to use the channel template. We have this support article that goes over how you can set it up: 

We have found Guest Mode as implemented on Roku's to be a completely useless feature.

The challenge with guest mode on a Roku is that when one takes the Roku OUT of guest mode, all of the previous settings (how the Roku was setup before it was put into guest mode – logins, passwords, etc.) are completely lost. They ALL have to be re-entered from scratch, like one is setting up the Roku for the...

Hey Renee,

While you can't enter $0 for the first payment, if the car rental is set up as a property in OR you can adjust the rules to not collect the first payment automatically. To do this, visit the Rules page for that property and click the Change button. You'll see an option to not charge the card when the booking is made, but keep it on file. You can also set it so that the booking does n...