We love connecting with the vacation rental community, so we are cranking up the number of special webinars we hold every month! We host weekly demo webinars (/webinar-ownerrez-demo) and bi-weekly Q&A sessions (/webinar-ownerrez-qa) , but we also host special focus sessions and Q&A webinars on specific topics.
This month, we are hosting the following special webinars: 4/23 2:00 PM EST/11:00 AM...
I just found another form letter I'd like to adjust. How do we make changes to the internet-based form letters??
Where it says booking will be held for 24 hrs, that's perfect. Then later it says 24 days? I want to change days to hours. I will not be holding any reservation for 24 days to await a payment.
Hi Scott and Alece,
Thanks for raising this again, and I’m sorry this thread didn’t get a more direct status update sooner. I understand why this feels like a basic, must-have workflow, especially when you’re trying to apply different agreements based on guest type or stay length.
At the moment, OwnerRez can only assign different legal agreements based on property and listing site. We don’t...
There are currently two related, but separate, feature requests active.
One is this one, which relates to assigning different photos to different channels. To me, logically, this would also include the ability to assign a photo to no channels at all.
Then, there's this other one:
Which relates s...
the ability to swap photos in and out of the active set is ALSO a different feature than being able to have it done automatically on a schedule.
Well, yes, those are indeed two separate features.
The ability to swap photos in and out of the active set, for each channel as well as for the website, is inherently part of this feature request, as I mentioned.
To have that done automatically...
I would prefer to see the first feature introduced as soon as possible
Realistically, that won't happen, because that alone is not in demand by enough people, nor is it likely to be. By combining what you define as the first two features (which I still view programmatically as being simply different aspects of the same feature, much more efficiently coded together), the feature request become...
BDC works pretty great for us, we get a lot of guests. That being said, BDC (the platform not OR) is still a bit weird. We are not "verified" or whatever BDC requires for them to collect payment, so my approach is to schedule payment in OR once the CC is sent.
I can't find a pattern for when the CC is send by BDC to OR. I have BDC guest that are coming months from now and their CC is in OR. For...
I've wondered for a while why the captions cover the photos when using the Owner Rez website? Can we please request the captions go under the photos?
This is a verbatim message from a friend: "I just looked at bucks southern condo in Nashville. Very cute! The music theme fits Nashville perfectly. Only potential issue is the captions on some of the pics such as the living room pic made it...
Y'all, I am at my wits end here...
I was preparing an owner statement today and noticed one of the bookings was missing a cleaning fee expense. I went to the booking detail and found that the cleaning fee did not show up there as an expense. All the rest of the bookings for the month showed the cleaning fee, which is automatically generated on a per booking basis.
I'm trying to backtrace...
Channel Bridge booking import has no actual effect on any money whatsoever. All it's doing is bringing in data from Vrbo - it doesn't change any data that is there. These are bookings in the past anyway - they've already been agreed to, and in most cases paid.
The goal of importing Channel Bridge booking data is so that the information in OwnerRez is correct and complete.
There's a link to a sample guest app on this page. . .
You're right, I should have that on the home page as well. Thank you for the suggestion!
Hi,
When generating a statement, the system essentially backfills any data since the last statement date. So theoretically you could do weekly statements per property.
To do this when generating an owner statement, Change the statement date manually to the day of the week you do your statements on (thursdays). There's no means automatically to do this, however it should generally work.
I...
Hi Ata,
It looks like the guest paid column is currently set to zero percent, this is important as the system calculates how much can be remitted via the following:
Lesser of Owner Amount x Guest Paid % or In Period %
in this case since views the guest paid amount as zero, it's resulting in a total can remit value of zero. Taking a look at that booking on the transactions tab, are the pa...
