Y'all, I am at my wits end here...
I was preparing an owner statement today and noticed one of the bookings was missing a cleaning fee expense. I went to the booking detail and found that the cleaning fee did not show up there as an expense. All the rest of the bookings for the month showed the cleaning fee, which is automatically generated on a per booking basis.
I'm trying to backtrace...
As a ownerrez client who already has a ownerrez hosted website, I'd like the Google Vacation Rental channel to automatically use branding from my hosted website when I set up the GVR channel.
Must have: use some field, such as "Company Name" from branding that is already set up in OR.
Nice to have: allow me to change the branding to anything I want, specific to the GVR channel.
Backgro...
We have a different check-out time for Sundays (2pm) since we don't allow Sunday check-ins and don't need to clean that day. I need to be able to customize the check-out time for all Sundays so that, when our guests book a weekend, the confirmation email shows them they have until 2pm on Sunday.
I’ve been manually changing the Sunday check-out times in a guests booking, but only AFTER they have...
Since I'm using OwnerRez, I'm using their "trust accounting model" for my property management clients.
Unless I'm missing a trick, while the accounting makes sense, the banking doesn't. It would seem, in order to keep everything straight, that I will need to open a new "trust" account for each client. Also, since I'm listing on Vrbo and have a private site as well, that I'll also need to open a...
I have imported VRBO bookings (and AirBNB) that won't fire the automated triggers b/c the system says there's no message thread. Now that my API is integrated, I tried to "create" a thread by sending a VRBO msg via ORez, that didn't work.
Will this be fixed with NEW reservations created via VRBO and I just have to manually send the imported bookings?
For having such a great platform, OR really fails in their customer support. No chat feature and multi-day response time. I sent a request a few days ago with an issue i was having and still haven't gotten a response.
Anyone else having these issues? Any ideas on how to get a quicker response from OR? It's hard to understand why so many companies have a chat feature but OR doesn't see that...
Hi
A quick question about location to the experts on here.
I recently took on a new client who had a property already listed on Airbnb, Booking.com and VRBO (through uplisting). I imported the listing from Airbnb and then set up the account on OR. Then I connected to Booking.com and VRBO.
They have complained that the address on Booking.com showed the property in the wrong location. The...
I wish there was an additional setting for discount codes. Right now it's just $ or % off.
Would be nice to be able to give a discount such as: "book 3 nights, get the 4th night free."
Sure wish you had this ability!
Hey Julie! Check the cleaning fee Surcharge for that property and scroll down to the Expense section. That's where you can designate how much of it should go to you as the PM. This is customizable on each individual Surcharge that is applied to bookings.
Settings > Surcharges > This particular cleaning fee > Scroll down to Expense section
Here is a very general example:
As to when you should send out the request, that's up to you - you may get different or better results at different timings, depending on your guests.
If you need more specific assistance, please write in to the Helpdesk with details of what you're trying to accomplish, and we'd be glad to give more...
Hi Antony,
OwnerRez does not actually have Trust Accounting built in at this time. However, using 3rd party tools like Quickbooks Online () or Clearing () , should help you maintain the ledgers necessary to facilitate a trust accounting model.
I found this de...
Thank you, Stephanie, that's an extraordinarily kind offer. I'd be more than grateful to take you up on it. I don't know how to communicate privately on this platform, and I hesitate to leave my information on a public site. I"m really interested in seeing a good chart of accounts, and understand how you book everything.
Thanks also for pointing me to the PM reports, which I was ignorantly un...
Yes, I understand the distinction - I'm just saying that mathematically, the same end result can already be achieved.
I wasn't personally aware that Booking.com supports doing it this way, but I do know that none of the other major listing channels do. So I doubt adding this unique corner-case would be a high priority. Still, let's see how the voting goes.
1) After a guest supplies their email, why am I often limited to Channel and SMS for a response? In the example below I would expect 3 options: email, channel or SMS.
Normally OwnerRez is not used to send ad-hoc emails directly to guests - you'd customarily do that from your own email client. OwnerRez generally sends automatic emails from templates. We are working towards a unified inbox s...
