I am writing to request the development of an integration between OwnerRez and Proptia (Proptia.com), a gated community management system we use to manage our guests at our resort.
Currently, we manually input our guests' information into the Proptia app. Upon their arrival, our community gate security scans a QR code sent to the guest, which then prints out a pass. This manual process is time-...
I searched and couldn't find an existing topic for this issue.
We constantly receive requests from guests for early check-in.
For example, our normal check-in time is 4 PM and let's say the guest wants to check in at 2PM. I set up a template with a trigger that sends the guest the door access code at 4 PM. It would be very useful if I could edit the trigger for a specific booking and chang...
I started receiving lots of emails from OR starting today about GVR channel. I can't make heads or tails of this, don't see any errors, so i'm wondering if this is some sort of OR internal problem since we have not changed anything in a long time
this is the email
Running List Quality Analyzer does not show any err...
Users are unable to automate or schedule any type of reservation-level report. This means the process of seeing recent bookings created is completely manual, necessitating a human to manually set filters, run daily reports, export the csv, and clean the data as needed. It's very time consuming and inefficient.
Other PM systems can automate the daily sending of a reservation email to the u...
I have a few properties and I manage others for other people. Right now I have a single Hosted Website with multiple properties.
I'd like to connect each of the properties up with Google Vacation Rentals
I would like to use each of the per-property subpages on my Hosted Website to link to Google Vacation Rentals. Can I do this or do I need to set up a separate site for each property along w...
That's a great question!
What you might consider here is having a backup Agreement stored in your Settings > Legal Agreements that has a lower priority number set so it is not being sent out in your regular {BUFIXUP} messages when bookings are created. You could then make adjustments to that backup Agreement as needed, and manually send it from the Legal tab within the booking, using the e-Sign...
Sure! OwnerRez can't set that up automatically, but, you can set bookings up manually with as many payments as you like. Here's how:
Separating from long term property manager and no longer want them to have access to the calendar. I understand it’s semi public by viewing on listing sites but I’d like the details to be unavailable via the cleaning software they use, etc
Anyone who has been provided the iCal link indefinitely has access until if/when they decide to delete it from their system?
Review based conditions for Triggers and Tag Automations dropped in today's release! You now have the following options:
Review based conditions for Triggers and Tag Automations dropped in today's release! You now have the following options:
by Bri (/forums/users/347417172) – May 21, 2025 6:12 PM (UTC)
This is wonderful news. Thanks.
Hi Alece,
I believe we've satisfied this request to the best of our ability at this time.
As of today, if you have multiple locks on the same booking that all use the same code, like this:
The door lock relevant field codes you use in your templates should just display the digits, not the lock names.
If you have multip...
Today's release should prevent the name of the locks showing if, only if, all lock codes for that booking are the same. So if you have a guest with two different locks but the same code on both, only the number should display.
But if you've got multiple locks associated with the same booking, some of which do not have the same code in use, the lock names still display.
The change released...
