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Hi all 🙋🏻♀️
I’ve just set up team access and I’d love to know if there’s a way to change the platform language to Spanish for my Spanish speaking manager. I’m not seeing it….
thanks!
It would be useful if in the ROOM section where we put in the bed counts in each bedroom, if we could check a box that indicates "this is a bunk bed" instead of adding a number count.
That sounds confusing so let me clarify the problem. We recently had to offer a discount to a group because they were expecting 16 beds in a house when really there were 11. The confusion came into play because...
We have added some pictures that include text because it really helps with common questions, and some people don't read descriptions but will read short text in the photos.
We have two sets of photos with text. The first is a floor plan. The second is a group of photos going over amenities in rooms. I know this is included in the description, but we have found some guests just don't li...
What do you mean by in-app, Ann? I'm not aware of there being any OwnerRez app, only that "app" is often part of the ownerrez URL.
I have tried using quotes without getting only the quoted words together coming up in results. by Scott J (/forums/users/347377802) – Jun 18, 2024 12:36 AM (UTC)
Hey Scott!
When we refer to in-app, we are referring to OwnerRez's new URL (
Yes, you can indicate "host or guest" in OwnerRez, and, the API sends that flag to Vrbo.
Note that this isn't dependent on who literally does the cancellation - that is always the host, as the guest has no ability to do so. It's intended to indicate the underlying cause. E.g. if the host cancels a guest because they failed to follow a house rule posted visibly on Vrbo, such as a requirement t...
Hi Caleb,
Last reply I received your team via email is the following, so the problem is not resolved:
"It looks like you’ve explored all the available options for now. I’ll pass this along to our development team to see what might be possible. Please keep in mind that, while the request may seem simple, the system has many interconnections and dependencies, so it could be more complex...
Hey Alyssa,
We'd recommend using Google's browser translation for this purpose. OwnerRez itself does not have multi-lingual capabilities at this time, but we find that the Google Translate options work quite well. For example, I can click the kebab menu (three dots) on the top right of any Chrome page, then select Translate. Toggling over to Spanish translates the entire page for me....
Something else to consider - Airbnb does not actually verify the identity of guests.
It is all-too-easy for a relative or friend or acquaintance of an Airbnb guest to use that person's account or for the account holder to book for that person as if that person were them.
If you read what Airbnb says about their verification process, they say only that they "may" ask for government-issued ph...
v2 of Tag Automations dropped in today's release!
You can now apply conditions to Triggers and Tag Automations for the following:
* Review left (No Review, star count, etc.)
* Door lock code (Code Not Generated, Code Failed to Generate, Code Generated Successfully)
* Optional surcharges
* Discounts
* Check-In Time (is standard/non-standard)
* Check-Out Time (is standard/non-standard)...
v2 of Tag Automations dropped in today's release!
You can now apply conditions to Triggers and Tag Automations for the following:
* Review left (No Review, star count, etc.)
* Door lock code (Code Not Generated, Code Failed to Generate, Code Generated Successfully)
* Optional surcharges
* Discounts
* Check-In Time (is standard/non-standard)
* Check-Out Time (is standard/non-standard)...
Hi Cheryl,
We recently fixed a bug (noted on this Change-log () ), where owner statement previews were incorrectly showing Pre-deducted expenses in expense columns. It's generally intended for any expense set as Pre-deducted to not display on the owner statement. This is indicated via the options themselves, these expenses would be inc...
It would be useful if in the ROOM section where we put in the bed counts in each bedroom, if we could check a box that indicates "this is a bunk bed" instead of adding a number count.
That sounds confusing so let me clarify the problem. We recently had to offer a discount to a group because they were expecting 16 beds in a house when really there were 11. The confusion came into play because...
