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  • Blog

    We are pleased to announce our partnership with Absolutely () to offer our users a service that brings the vacation rental market and home service professionals together.

    About Absolutely

    Absolutely is an indispensable ally for property managers and hosts, offering unparalleled clarity into the lifecycle o...

  • Forums

    I'd like to suggest a new feature. I have created a calendar export (iCal) for my cleaner. Since they clean many homes, it's important that the location of my property is in the location field in the calendar.

    Right now, the only option forces the pass through of the property name, which messes up the calendars capability to set the proper location (which shows on maps).

    Can we include an o...

  • Forums

    Pickleball is now a VRBO amenity.  Will OwnerRez please add to the list of amenities as well.  It's only a matter of time for Airbnb to also add.  This is becoming more and more popular in the Broken Bow market.
  • Forums

    We have a problem with AIRBNB guests not claiming pets. We then send a payment request to the guests with pictures showing proof that pets where there. Some will admit they had a pet and accept the charge, but some will not. We then have to pay our cleaners out of pocket. Is there a way I can set up the surcharge to automatically apply to every AIRBNB reservation regardless if they claim the pet(s)...
  • Forums

    Hey there, I'm trying to use webhooks by Zapier to trigger push notifications with the app Pushover. When a message comes in from a guest or potential guest, I want my apple watch to notify me. I'm struggling getting the App I made in the Zapier Developer area connected with owner rez, and it seems to be an issue with the endpoint urls I'm using. That's what I think at least. Could someone provide...
  • Forums

    Can someone advise me with how to edit a listing to indicate it’s a house and not a townhome? I can’t figure out. Thank you in advance e!
  • Forums

    When we give quote for customer from other country , it would be good to show the total price in the property currency and a converted price in the customer currency for context. This will help a lot for hosts that have guests from other countries.

    Lodgify has this feature.

    There are apis like this - how can this be used to show the price in the customer's currency?

  • Forums

    So the PM module is designed for PMs to use an operating account and an escrow account. The literal escrow bank account should be comprised of the following:

    Prepaid bookings by guests on channels that distribute early or where the host collects via their own processor.
    Prepaid taxes by guests for all channels where the host is remitting taxes.

    I would love a report that would provide the to...

  • Forums

    Hi there,

    I was wondering if the cancellation policy refund could offer an option to return the amount of the booking's first night to guests? I'm trying to build a cancellation policy that allows free cancellation up until 24-hours prior to the reservation, then, within the last 24-hours until the booking check-in arrives, offer only a refund of the first night to guests.

    Thank you very much...

  • Forums

    Ability to export details of deposit record(s).  The data already exists but there are no means to download it.
  • Forums

    I would like to suggest a feature in the calendar view to see still see cancelled bookings. Either it's grayed out or maybe an overlap. Thank you.
  • Forums

    I've got a booking widget on my website, located on a "Reservation" page that has all of the possible fields and it works fine.

    However, on the HOMEPAGE, I want to show a more streamlined widget that just allows for date selection and guests. I cannot seem to find any option to limit what fields are shown. I can't even remove the "Discount Code" field which seems pretty obnoxious. Is there a way...

  • Forums

    Could I ask you to write this up for the Helpdesk to take a look at? Feel free to reference the Feature Request URL when doing so. 

    I'd like for them to take a look and see if there's anything amiss here. If you could also include the details of what you're trying to accomplish with the trigger, that'll be helpful.

    Thank you!

  • Forums

    Thanks for the clarification- the way that article was worded led me to believe that site was specific to channel integrations but it's exactly what I'm looking for! 

    - Brendan

  • Forums

    Hi Chelsea,

    Great question!

    You could accomplish this by using the e-Signature dropdown provided on the Legal tab within each booking. Just click into the Legal tab, click into the dropdown, then select your preferred Agreement to send:

     

    A new window will pop up with a button that says "Compose Email":

  • Forums

    Hi Renee,

    You should be able to click into the Template and corresponding Trigger from the columns in the Trigger Forecast. Can you take a look at those, as well as any bookings in question, and see if those specific Triggers on the Forecast actually apply to those bookings?

    For example, I clicked into one of those bookings and noticed it was a Vrbo booking. The Trigger in question was an e...

  • Forums

    It's an excellent idea and one you can effect, with one additional click. When on the booking overview tab, click the CHANGE button. If you change the check in or check out time, it will update integrated locks very quickly.
  • Forums

    That's correct! This feature has been released. Apologies, we must have missed updating the status on this request.

  • Forums

    [Another topic was closed as a duplicate of this topic ( Allow delay of credit card processing of 24hrs for new bookings to protect us against California's 24hr cancellation law (/forums/requests/allow-delay-of-credit-card-processing-of-24hrs-for-new-bookings-to-protect-us-against-californias-24hr-cancellation-law) )]
  • Forums

    Hi John,

    Booking.com bookings no longer sync a platform email address. For this reason, it's necessary to send your Booking.com guests the BUFIXUP link so that they can provide their real contact info on your Point of Contact form. When they supply their real email address, your email triggers can then be sent to these guests.

    More on that topic here -