Fall is in full swing! 🍂 Don't miss out on our November webinars!
This month is full of weekly demos, a live Q&A, an in-depth focus session on security deposits, and partner webinars with Breezeway and Igloo. Be sure to register early to secure your spot and join us live. You can also catch up on any past sessions on our webinar page here (/webinars#past) . 11/6/2024 OwnerRez Demo
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Most OTAs don't let virtual cards be charged until the date of arrival but with direct bookings the owners might want to charge a percentage up front and then the rest later.
Each property should be allowed to OPT out in the section called PENDING for different channels. For instance, Booking.com won't release funds until date of arrival but there's no way to change the pending status for just...
A feature you can enable on the booking widget that would allow inquiring guests that are sharing the home with other families/groups to generate a cost estimate per family staying at the home, based on the total price generated through the booking widget.
The calculator would split the cost once the guest adds their desired dates, # of adults, contact info, etc. to the widget.
Bonus:...
Hi,
The criteria selectors are incomplete without "And" & "Or" functions; at least for discounts and surcharges.
In the real world, if a discount is applicable for a given period it means that it applies to each night on this period and not to others. For instance if a discount is offered for (nights of) Dec. 1 - 10, it means that someone booking from Dec. 5 to 15 will get the discount for...
I received an email from Mount asking if I'd like to list our property on their site. This is from their email:
Here’s what we’re hoping to do: connect our travelers directly with hosts like you—no third parties, no middlemen. We want to make it easy for them to book directly with you, bypassing the traditional channels, while you gain access to quality guests. In return, we’re simply asking if...
Hi!
My inbox remains with a (1) next to it indicating that I have 1 unread message, but I do not. All messages have been read and I’ve even clicked at the top of each page of the inbox to ‘mark all as read’. But the green 1 remains indicating that I have one unread message. How do I get rid of that? It’s driving me crazy 😜
Is there a way to look at rate calendar? I have a trigger to send a message the day before checkout offering guest to stay another night at a discounted rate IF there is a gap (if there is a checkin it's a different message)
How can I have that rate put in the message?
AND separately Can I request an additional night discount? Right now if I add a discount for booking departure 1 day from n...
When we extend a reservation, it does update the date in the electronic lock through RemoteLock. However, when I change the check-in or check-out time for the same day and apply a tag to reflect it in the booking, it doesn’t update the time in RemoteLock—I have to do it manually be it through OwnerRez or Remotelock website.
Is there a way to automate this process? For example, if a booking with...
Currently, when we extend a reservation, the date in the electronic lock is updated through RemoteLock automatically. However, when I adjust the check-in or check-out time and apply a tag to reflect the change in the booking, the time in RemoteLock doesn’t update automatically—I have to do this manually, either through OwnerRez or the RemoteLock website.
Is it possible to automate this process?...
Hi John,
Booking.com bookings no longer sync a platform email address. For this reason, it's necessary to send your Booking.com guests the BUFIXUP link so that they can provide their real contact info on your Point of Contact form. When they supply their real email address, your email triggers can then be sent to these guests.
More on that topic here -
When you API connect to Vrbo, you become Merchant of Record. This means you are fully responsible for collection and remittance of all taxes required of you, on your own behalf. Vrbo will no longer collect and remit for you as they were prior to API connecting.
For this reason, it's necessary for your taxes to be broken out and configured directly in OwnerRez so that they can be passed to Vrbo....
Unfortunately, the quote triggers you've got are not what's needed.
- Sending a text or email immediately upon a quote being sent is simply pestering the potential guest.
They just got a message from me with that quote, and they need time to read it and respond accordingly.
- Sending a first message a day later is way way way too late.
- I need to have a quote trigger that allows me to...
Can you check your display settings? If you are zoomed in too much, you might see the hamburger instead. I was able to check your desktop view and saw the names of the menu items across the top. by Adria H (/forums/users/347423034) – Nov 11, 2024 7:26 PM (UTC)
Oddly enough, it's working for me right now, too. Thanks for checking it out!
It looks like RentMount has already integrated with some channel managers, you could certainly suggest that RentMount write to OwnerRez's open API so they can be integrated here, too.
GVR has no say about your connecting to other channels. If you choose to give a discount on RentMount, that won't affect GVR, just as your pricing on Airbnb & Vrbo does not need to match GVR. For Google, it is abou...
