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For having such a great platform, OR really fails in their customer support.  No chat feature and multi-day response time.  I sent a request a few days ago with an issue i was having and still haven't gotten a response.

Anyone else having these issues?  Any ideas on how to get a quicker response from OR?  It's hard to understand why so many companies have a chat feature but OR doesn't see that...

Hi

A quick question about location to the experts on here.

I recently took on a new client who had a property already listed on Airbnb, Booking.com and VRBO (through uplisting). I imported the listing from Airbnb and then set up the account on OR. Then I connected to Booking.com and VRBO.

They have complained that the address on Booking.com showed the property in the wrong location. The...

I wish there was an additional setting for discount codes. Right now it's just $ or % off.

Would be nice to be able to give a discount such as: "book 3 nights, get the 4th night free."

Sure wish you had this ability!

Hello everyone, 

On Saturday night, I received an email from AirBnB, titled "Your listing will be removed" stating "This listing appears to be a duplicate of "James McCool House" which had recent issues. Because creating a duplicate of a listing with reported issues goes against our policies, your listing will be removed from AirBnB on July 15th, 2024". 

I immediately contacted ABB customer...

I have a few questions   

1) After a guest supplies their email, why am I often limited to Channel and SMS for a response?  In the example below I would expect 3 options:  email, channel or SMS. 

2) I send a welcome letter to guests at booking.   Since some people book months in advance, I also send that same letter out again...

The below instructions came from old version of ownerez and I was able to set up a lead time following this instructions. Now, I cannot find this function, please assist. Thank you! 

Lead Time () This rule controls how far ahead of arrival the booking must be made. You can allow same-day bookings or require so...

Hi, I want to make a widget for my website, but I am not able to figure it out. Can someone please tell me if it's possible to create an inquiry widget that only has the input fields and not the photo. Basically, the bit in the red box in the screenshot.

Thanks in advance for any advice. :-)

1) After a guest supplies their email, why am I often limited to Channel and SMS for a response?  In the example below I would expect 3 options:  email, channel or SMS. 

Normally OwnerRez is not used to send ad-hoc emails directly to guests - you'd customarily do that from your own email client.  OwnerRez generally sends automatic emails from templates.  We are working towards a unified inbox s...

Hi Ken, 

Already checked API connection... says it's valid. Did LQI as well, no errors (except for photo quality). 

Any other suggestions?!? Should I choose to "trigger full sync" to get all back in line? 

Tracy

Under API channel, it's showing this: Disabled, yet active. 

Forgive me, I'm a relatively new OwnerRez user, and this ABB delisting comes as a complete surprise, and just want to make sure all is back to functioning normally after being "offline" for 4 days. 

(so if you could direct me on how to fix this, that would be amazing). 

Hi Robert,

Our booking/inquiry widget already only has the fields by default, the photo is not generally part of our widget. 

Here's what our booking/inquiry widget looks like,

~Caleb