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  • Forums

    Hi,

    When I attempted to run channel bridge to download Airbnb bookings for payment reconciliation, I got this.

    Analyzing your Airbnb bookings: staying 12/1/2023 to 6/3/2024 Finding csrf token Found csrf token V4$.airbnb.com$QBAqQIOu5Po$87GEOpKowfgq_LYzctdFuqX92_2H6rCZXtmooI1kgug= Kicking off Airbnb Transaction CSV download Error occured while initiating CSV download. Ignoring. Downloading b...

  • Forums

    Hello,

    I wonder if it is possible to collect a piece of guest information at checkout only for guests from certain listing sites. At checkout I ask "how did you hear about us?" and created a custom field definition {BXLEADSOURCE} to collect that information. That's all great for direct bookings, but it seems redundant that a guest who books through VRBO are being asked to tell me that they foun...

  • Forums

    Is there a way to automate the owner payment process to have those payments be sent to the owner's bank account directly?
  • Forums

    I am writing to request the development of an integration between OwnerRez and Proptia (Proptia.com), a gated community management system we use to manage our guests at our resort.

    Currently, we manually input our guests' information into the Proptia app. Upon their arrival, our community gate security scans a QR code sent to the guest, which then prints out a pass. This manual process is time-...

  • Forums

    So, I did a search in forums of this topic and found that OR doesn't support "replacing existing RAs" but updated ones can be uploaded to the "files" tab within the booking, for document retention. OR really should consider addressing this because I've had several RAs which required updates after they've been signed. Luckily, the guest and I let the issue(s) slide, but it could put me (the host) in...
  • Forums

    Wondering if there is anyway to set up for our guests to make more than 2 payments toward a reservation?  This is specifically to see if I can continue to offer the following that I routinely offered to guests (before converting to OR) that want to rebook the vacation week 1 year in the future, upon checking out this year.  We have historically allowed them to make the reservation with a small depo...
  • Forums

    When you have 70 or more properties, it's very difficult to be able to make sure a surcharge was applied to every property.  I know there is a surcharge list under settings, but when there are 70 homes, I have to click through each surcharge and then the associated properties and check off the homes assigned a cleaning fee in another spreadsheet.  Some cleaning fees may have 10 homes assigned to a...
  • Forums

    I searched and couldn't find an existing topic for this issue.

    We constantly receive requests from guests for early check-in. 

    For example, our normal check-in time is 4 PM and let's say the guest wants to check in at 2PM. I set up a template with a trigger that sends the guest the door access code at 4 PM. It would be very useful if I could edit the trigger for a specific booking and chang...

  • Forums

    I started receiving lots of emails from OR starting today about GVR channel. I can't make heads or tails of this, don't see any errors, so i'm wondering if this is some sort of OR internal problem since we have not changed anything in a long time

     

    this is the email

     

    Running List Quality Analyzer does not show any err...

  • Forums

    For guests that are staying longer than a certain number of days, my jurisdiction will count the guest as a "tenant" instead of a guest. That means I have to provide a lease agreement with additional pamphlets related to Tenant's Rights, Lead-Based Paint, and other topics ATTACHED to the lease agreement. Obviously I can't do this now in OwnerRez. Instead, there is the text scroll box that has a Ren...
  • Forums

    Hi Ken, that's perfect!!! Thanks so much!!!
  • Forums

    Yes, since by definition if you manually entered a booking, we don't really know where it came from.  There has been discussion over the years about adding "manual" as its own listing site entry, but that's never seemed quite satisfactory either.
  • Forums

    I'm not familiar with Accept Blue, but, we integrate with a great many credit card payment processors beyond just Authorize.net.  Here's the complete list:

  • Forums

    That's a great question!

    What you might consider here is having a backup Agreement stored in your Settings > Legal Agreements that has a lower priority number set so it is not being sent out in your regular {BUFIXUP} messages when bookings are created. You could then make adjustments to that backup Agreement as needed, and manually send it from the Legal tab within the booking, using the e-Sign...

  • Forums

    Sure!  OwnerRez can't set that up automatically, but, you can set bookings up manually with as many payments as you like.  Here's how:

  • Forums

    Separating from long term property manager and no longer want them to have access to the calendar.  I understand it’s semi public by viewing on listing sites but I’d like the details to be unavailable via the cleaning software they use, etc  

    Anyone who has been provided the iCal link indefinitely has access until if/when they decide to delete it from their system?

  • Forums

    Unfortunately, at present, no, this is not possible.  It's a worthwhile suggestion though.
  • Forums

    Optional items shouldn't even be pushed up to Airbnb via the API in the first place.  Please write in to the Helpdesk with specific information and examples so we can investigate and determine what's going on.
  • Forums

    Undercard_Wonder's response above is now months old.  As no update has been published I am concerned about our own multi-Ownerrez Hosted website situation.  I am wondering what the current status is of this issue.  We are actively considering using GVR, and how best to do so.  We, similar to Undercard_Wonder, have multiple, distinct Ownerrez Hosted Websites, one for each of our (currently) eight pr...
  • Forums

    Review based conditions for Triggers and Tag Automations dropped in today's release! You now have the following options: