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  • Blog

    We are pleased to announce our partnership with Rentamira () to offer users an integrated AI-powered marketing platform.

    About Rentamira

    Boost your vacation rental business with Rentamira, the AI-powered marketing platform designed to increase bookings through intelligent listing optimization, automated so...

  • Blog

    We are pleased to announce our partnership with Trustd.ai () to offer our users an innovative guest screening solution.

    About Trustd.ai

    Trustd.ai's innovative solution brings a new paradigm shift to how we look at the guest screening problem in Short-Term Rentals. It offers a new and fully automated solution based...

  • Forums

    How can I change a booking's status from Confirmed to Completed? I would also want to hide or move completed bookings so that my dashboard shows only current or future bookings.
  • Forums

    It'd be great if an affiliate / Referral marketing integration was possible. I've been checking a couple of software providers and all I tried connect to Stripe, however, since the booking is completed on OR hosted page (not on our own websites) ı'm not sure if they these tools can really track who referred the customer who completed the booking. There is a thank you page possibility but I think th...
  • Forums

    It would be useful if in the ROOM section where we put in the bed counts in each bedroom, if we could check a box that indicates "this is a bunk bed" instead of adding a number count. 

    That sounds confusing so let me clarify the problem.  We recently had to offer a discount to a group because they were expecting 16 beds in a house when really there were 11.  The confusion came into play because...

  • Forums

    We have added some pictures that include text because it really helps with common questions, and some people don't read descriptions but will read short text in the photos.

     

    We have two sets of photos with text.  The first is a floor plan.  The second is a group of photos going over amenities in rooms.  I know this is included in the description, but we have found some guests just don't li...

  • Forums

    Is there any way possible to let guest book directly from the results when they do a general availability search? See my screenshot below = when we do just a general date search it responds with all the properties and their rate ranges that are available....BUT there is no booking option from that. A guest still has to go into EACH individual property page to look at it, then RE-REQUEST again if th...
  • Forums

    This week's release addressed this concern!
  • Forums

    I would like a field code to a Generic House Manual so that common things such as taking out the trash can be maintained in one field rather than in every single property.

    Something like {PINSTMANGEN} to compliment {PINSTMAN} which would be property specific.

    I would also like these field codes to also have an option for a URL so that if the manual is lengthy (20 pages) it doesn't get dumpe...

  • Forums

    Unless I'm missing something there's no way to back track when you select a report. There aren't any links/breadcrumbs to go back to the report list. I forget to open reports in a new tab.

    Also, some reports have links that open to the property vs a drill down into more detail.

  • Forums

    It's hugely helpful to be able to set a default preset for filtering bookings, but it would be even better if we could save multiple filter presets with custom names. It would be great if that could apply to the inbox, quotes, inquiries, and contacts lists as well!
  • Forums

    Please make it possible to download/export all our communication history. Doing so is in line with OwnerRez's policy on not owning our data and your statement that, "You should be able to take your data with you if you choose to use external services in conjunction with OwnerRez." ()
  • Forums

    Incoming messages specify the guest name. It would be helpful if they also identified which property the guest was associated with and perhaps whether they are a current, previous, or future guest? Maybe use the property's ribbon colors?
  • Forums

    Hello, I am the primary host for several properties but also a co-host on a few. I don't want the Airbnb messages coming into OwnerRez for the co-hosted properties. They are not part of my API integration, so I'm not even sure why they're coming through in the first place. If there's any way to disable those messages coming into OwnerRez, I'd greatly appreciate it if you'd let me know what that is....
  • Forums

    Hi Cheryl,

    We recently fixed a bug (noted on this  Change-log () ), where owner statement previews were incorrectly showing Pre-deducted expenses in expense columns. It's generally intended for any expense set as Pre-deducted to not display on the owner statement. This is indicated via the options themselves, these expenses would be inc...

  • Forums

    It would be useful if in the ROOM section where we put in the bed counts in each bedroom, if we could check a box that indicates "this is a bunk bed" instead of adding a number count. 

    That sounds confusing so let me clarify the problem.  We recently had to offer a discount to a group because they were expecting 16 beds in a house when really there were 11.  The confusion came into play because...

  • Blog

    Hey Tarki,

    I see what you mean - thanks for the screenshot. We will discuss internally.  Thanks for your patience.

    As a temporary fix, you could use some custom CSS in the page to replace that hover text with your own custom wording.  This is a very hacky solution, but it will work.

    Go to the widget > Change > scroll down to CSS and put in this:

    .popover-content
    {
    visibility: hidden...

  • Forums

    Hi Renee,

    That's generally correct! A common scenario related to this would be when Airbnb applies a resolution adjustment. Our API will typically automatically bring over the adjustment as a refund, however the charges wouldn't usually match at that point, and you would in most cases need to review the financials (to ensure the total is correct) then update the line item charges to match....

  • Forums

    Hello!

    We're currently in private beta testing right now for PM v2. I see you're still on v1.

    Upgrading to v2 would address a portion of what you're requesting here. Fully remitted bookings on v2 will display to the PM when previewing statements, but they still do not display on the generated statements visible to the owners.

    We do have plans for v2 to address more surrounding direct re...

  • Forums

    Hi Caleb,

    Thank you for the response! I am actually talking about not the message but the Quote form itself, in particular the page where we ask guests to provide their personal information, e.g., all kinds of phone numbers - I am looking for a way to edit this form itself not the message(s) referring to the form

     

    Best,

    Nikolay