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  • Blog

    We are pleased to announce our partnership with Absolutely () to offer our users a service that brings the vacation rental market and home service professionals together.

    About Absolutely

    Absolutely is an indispensable ally for property managers and hosts, offering unparalleled clarity into the lifecycle o...

  • Forums

    Can someone advise me with how to edit a listing to indicate it’s a house and not a townhome? I can’t figure out. Thank you in advance e!
  • Forums

    When we give quote for customer from other country , it would be good to show the total price in the property currency and a converted price in the customer currency for context. This will help a lot for hosts that have guests from other countries.

    Lodgify has this feature.

    There are apis like this - how can this be used to show the price in the customer's currency?

  • Forums

    So the PM module is designed for PMs to use an operating account and an escrow account. The literal escrow bank account should be comprised of the following:

    Prepaid bookings by guests on channels that distribute early or where the host collects via their own processor.
    Prepaid taxes by guests for all channels where the host is remitting taxes.

    I would love a report that would provide the to...

  • Forums

    Hi there,

    I was wondering if the cancellation policy refund could offer an option to return the amount of the booking's first night to guests? I'm trying to build a cancellation policy that allows free cancellation up until 24-hours prior to the reservation, then, within the last 24-hours until the booking check-in arrives, offer only a refund of the first night to guests.

    Thank you very much...

  • Forums

    Ability to export details of deposit record(s).  The data already exists but there are no means to download it.
  • Forums

    I would like to suggest a feature in the calendar view to see still see cancelled bookings. Either it's grayed out or maybe an overlap. Thank you.
  • Forums

    I've got a booking widget on my website, located on a "Reservation" page that has all of the possible fields and it works fine.

    However, on the HOMEPAGE, I want to show a more streamlined widget that just allows for date selection and guests. I cannot seem to find any option to limit what fields are shown. I can't even remove the "Discount Code" field which seems pretty obnoxious. Is there a way...

  • Forums

    Most OTAs don't let virtual cards be charged until the date of arrival but with direct bookings the owners might want to charge a percentage up front and then the rest later.

    Each property should be allowed to OPT out in the section called PENDING for different channels. For instance, Booking.com won't release funds until date of arrival but there's no way to change the pending status for just...

  • Forums

    It would be great to customize the timing that I want to set and run the risk as I feel appropriate. I understand that if I set it too close, then it may not go through. But if there's too much time, then a guest could review back. But customizing the timing (10 seconds before, 30 seconds before, 1 min, 2 min, etc.) would allow OR users to find the best timing that works for their comfort level.
  • Forums

    A feature you can enable on the booking widget that would allow inquiring guests that are sharing the home with other families/groups to generate a cost estimate per family staying at the home, based on the total price generated through the booking widget.

    The calculator would split the cost once the guest adds their desired dates, # of adults, contact info, etc. to the widget.

     

    Bonus:...

  • Forums

    That's correct! This feature has been released. Apologies, we must have missed updating the status on this request.

  • Forums

    [Another topic was closed as a duplicate of this topic ( Allow delay of credit card processing of 24hrs for new bookings to protect us against California's 24hr cancellation law (/forums/requests/allow-delay-of-credit-card-processing-of-24hrs-for-new-bookings-to-protect-us-against-californias-24hr-cancellation-law) )]
  • Forums

    Hi John,

    Booking.com bookings no longer sync a platform email address. For this reason, it's necessary to send your Booking.com guests the BUFIXUP link so that they can provide their real contact info on your Point of Contact form. When they supply their real email address, your email triggers can then be sent to these guests.

    More on that topic here - 

  • Forums

    Hi John,

    Booking.com bookings no longer sync a platform email address. For this reason, it's necessary to send your Booking.com guests the BUFIXUP link so that they can provide their real contact info on your Point of Contact form. When they supply their real email address, your email triggers can then be sent to these guests.

    More on that topic here - 

  • Forums

    When you API connect to Vrbo, you become Merchant of Record. This means you are fully responsible for collection and remittance of all taxes required of you, on your own behalf. Vrbo will no longer collect and remit for you as they were prior to API connecting.

    For this reason, it's necessary for your taxes to be broken out and configured directly in OwnerRez so that they can be passed to Vrbo....

  • Forums

    Because OwnerRez does not know the actual time a guest checks out, this would not be able to calculate automatically. However, if you have this rule published, you can always manually apply the surcharge to your guest's booking and adjust the pricing to reflect your calculation, then keep that amount from your Security Deposit.
  • Blog

    Unfortunately, the quote triggers you've got are not what's needed.

    - Sending a text or email immediately upon a quote being sent is simply pestering the potential guest.
    They just got a message from me with that quote, and they need time to read it and respond accordingly.

    - Sending a first message a day later is way way way too late.

    - I need to have a quote trigger that allows me to...

  • Forums

    Can you check your display settings? If you are zoomed in too much, you might see the hamburger instead. I was able to check your desktop view and saw the names of the menu items across the top. by Adria H (/forums/users/347423034) – Nov 11, 2024 7:26 PM (UTC)

    Oddly enough, it's working for me right now, too. Thanks for checking it out!

  • Forums

    Actually, it's still doing it when I decrease my desktop window just a little bit, the menu goes to hamburger. How can this get fixed? Seems like a glitch. Even for smaller screens (like a phone) the menu reads correctly -- just that one particular screen size makes it change.