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Hello all,

A 20% last minute discount has been applied to a Vrbo booking for August 2025. The reservation was made in June 2024. 

The discount should apply when the following condition is complied with: "Arrival Days From Now is Less than or Equal To 60 Days" 

At present, the discount has been disabled but I am not sure if it was in June 2024.

Questions: 
1) how is it possible this has...

I am using API for Airbnb and VRBO and direct booking via a non OR site widget. I have created 2 custom rental agreements to tailor liability language (we have a treehouse but no hot tub, etc) and to allow for collecting a security deposit for VRBO and direct, but not for Airbnb.

I would like to send channel messages to sign the rental agreement. For Airbnb, I assume I should use the fix-up for...

I'm trying to dynamically build a channel message:

paragraph 1: text
paragraph 2: included only when a condition is met
paragraph 3: included only when a condition is met
paragraph 4: text

I want to send this channel message x days prior to arrival date.

...low them to compare and contrast bookings options amongst our properties.

For example:

I have one immediate req...

...to communicate with guests directly through their email.  Unfortunately, the channel doesn't always supply client email.  One channel seems to pass the guest email through in the booking less than 1/2 the time.   

I want the ability to test to see if the email was provided.   I have a series of templates delivered to guest emails.  When the email is not provided none of the templates is sent....

...filter to the bookings GET
* We've removed the deprecated sinceUtc parameter from the bookings GET. Use since_utc instead.

New Property: entity on Webhooks

[Change effective August 6, 2025]

All webhooks now include a new property entity which contains an object representing the related record.

Example:

{
"action": "entity_update",
"categories": [
"other"
],
"entity": {
"...

New Property: Travel Insurance information on Bookings

[Change effective April 2, 2025]

The GET v2/bookings/{id} () endpoint and GET v2/bookings (

...a guest asked for alternate directions, instead of doing it the old way by choosing "Use Template" and then choosing the one I want, I had to:

1. Go to Setting | Templates | Channel Templates

2. Find the message to use

3. Copy the message by hand

4. Paste the message into my reply to the guest by hand

5. Manually replace all the field codes

6. Send

This is not an improve...

...e able to change that language to "Unfortunately, Saturday check-in's or check-outs are not available"? Any help would be greatly appreciated. Thank you.

I actually just asked again and still in 2 years they can't get it to work? AND the owner said Hudson Creative has made websites that work with OwnerRez???

Here is the email I literally just received
"

Hey Jennifer -

THANK YOU for inquiring or setting up a meeting with us. Unfortunately (very unfortunately) we are currently unable to honor your request. At this time, we still aren'...

...nks Suzee,

I ended up selecting all three and doing a test booking, and triggers worked as planned.

My Wix site has a Booking widget and also a Calendar widget, so maybe this is why there are 2 separate checkboxes under "listing site" that use "fileusr.com". I can see from the booking which of these was the source of the booking, so I assume if I unselect the other one and My Property it wo...

Here are examples of what I am referring to (PMS: ResNexus & CheckFront):  

...or:  (/integrations#GuestCommunication)

If you have additional questions, reach out to help@ownerrez.com by Katie W (/forums/users/347436821) – Jan 31, 2025 2:36 PM (UTC)

Sorry for the late response.... Thank you for the reply and the info, I wil look into this. 

Lianne

Thanks for the timely response!  If you're working on it, I can tolerate it.

But since you asked what else could be fixed:

(1) Ability to resize the panels

(2) When opening the inbox, the main panel should show the latest message, not a blank screen (maybe this is just my preference)

(3) Filtering is great (thank you!) but it would be nice to have a search function.

Thanks!