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  • Blog

    We're excited to introduce our new integration with Hostvana () , a powerful and hyper-customizable AI platform built for short-term rental professionals. About Hostvana

    Hostvana transforms hospitality operations by managing guest communication, smart locks, cleaning schedules and flagging problematic guests;...

  • Blog

    We're excited to announce our new integration with Clearview, () a leader in transparent payment processing tailored for the hospitality industry. This partnership brings Clearview's reliable, cost-saving payment solutions to property managers and owners using OwnerRez, helping you streamline transactions, reduce fees, and stay in complete control of your business...
  • Forums

    We are based in the UK and yesterday, for the first time, a guest got an error message and the booking process failed when they tried to book using the OwnerRez widget on our Squarespace website ( () ). We use Stripe for payment processing and previous guests have been able to book and pay by credit card without problem...
  • Forums

    My ownerrez properties are suddenly not connected to pricelabs today. They appear in PriceLabs but when I try to update pricing I get an error saying there's an issue connecting to OwnerRez. Is this a common problem? I've had them all connected with no issues for years.

     

    Thank you!

  • Forums

    The new inbox is very un-user-friendly, I hardly use it. 

    Do not remove the legacy messaging system, I think you call it "compose box" it's much easier to use, and has a clean interface.

    Thanks

  • Forums

    I would like the ability to automatically post expenses per property, either through an API integration or the Quickbooks integration.  This way, each time an expense hits one of my owner's accounts, the expense would be automatically reflected in OwnerRez.
  • Forums

    We’re in the early stages of developing a new site—Visit North Captiva—which will serve as a verified, independent directory of vacation homes available for rent on North Captiva Island. Our goal is to offer travelers a trusted, centralized space to view property photos, amenities, and availability, with direct links to book on the homeowner’s preferred platform (such as Airbnb, VRBO, or their pers...
  • Forums

    Currently, OwnerRez only allows for a single static logo, which can lead to visibility issues when viewed in dark mode (especially in email templates, guest portals, or hosted websites). I’d like to request support for theme-aware logos, the ability to upload both a light-mode and a dark-mode version of the logo, or allow conditional display based on the user's device theme settings.

    Why it mat...

  • Forums

    We just built & opened our rental Sept ‘24. We are truly unique, in an underserved area. AB&B drove me nuts trying to get its dippy AI to recognize that the Chesapeake & Ohio Canal is an ACTUAL NATIONAL PARK, as is Antietam National Battlefield. Hoping to broaden our reach with OR. It’s been slow, we’ve only rented two weekends in July, & the first & 2nd week of August. Is that normal, for new offe...
  • Forums

    Thank you, Alece!

    That's a great idea! Then I can just create an email filter to auto delete the original one so I'm not double dipping and getting overwhelmed by adding another email to my ever-growing InBox.

  • Forums

    Hi there!

    You should be able to update the square footage for a property in OwnerRez by going to Properties > click on the property name > go to Accommodations. On the following page, you should see a Living Area section that you can edit by clicking the little pencil in the top-right corner of the box it's located in. You should then see a box where you can update the size and set it to either...

  • Forums

    agreed - it's cumbersome to search through multiple threads with the same guest just because some communication was email, some channel, and some SMS.  The conversation thread brings it all together letting you choose on the spot which thread to use.  I think that until they link each inbox thread to be a complete conversation history with a given guest, it will be difficult.
  • Forums

    Hi there,

    This request more closely aligns with this request here, which I'd suggest giving an upvote - 

    A delay on an immediate trigger is not the solution. That would defeat the purpose of it being immediate. 😕 But I do understand that in particular situations, there may be some content that has not...

  • Forums

    Thanks for submitting this request!

    It's open for voting, so feel free to share this thread with likeminded users who would also find this useful.

  • Forums

    Sorry - I'm new. It's open for voting? Where do we go to vote? 

    I'd SO love a quick pin / favorite to PM Expenses!

  • Forums

    Yes, I am aware of the import/export feature.  However, it is still manual and requires you to add a receipt for each line manually.  I am trying to automate the process of owner's statements.  All expenses are in our accounting system with the receipt attached.  It would be an awesome feature if OwnerRez created an API so that property managers did not have to go through this task at the end of ea...
  • Forums

    I agree! Lynnbrook offers several features that they've told me can't be activated in my account because OR doesn't allow for it -- the ability to pay homeowners directly is one of them! Another big one is their mobile wallet payment option.

    As Lynnbrook is one of OR's preferred partners, it would be significantly beneficial to allow the use of all their features.

  • Forums

    Hello,

    I know our Marketing team reached out to you via email, but I did want to share that info here as well for visibility.

    Sounds like Property Sharing may be a solution for what you're hoping to accomplish here. Property Sharing is a way for OwnerRez users to collaborate by cross-listing properties on each other's websites via widgets. Occasionally, a local group will create a website a...

  • Forums

    Hi Joseph B,

    I'm not familiar with the checklist you're referring to. Is this something on Kaba's end? From what you're describing, this sounds like it may be a static list display that currently would not fit into our lock integration framework.

    This sounds like a Feature Request, so I'll ask that you submit it here so that likeminded users can give it an upvote! 

  • Blog

    Is there a option to automatically add the credit card charge to the tenant / client if they choose to use credit card, and have no fee to them if they choose debit or ACH?  The lack of that feature would be a deal killer for us.  by Brian S (/forums/users/347436523) – Aug 12, 2025 4:18 PM (UTC)

     

    Hi Brian, 

    Thank you for reaching out. OwnerRez doesn’t currently offer a built-in ACH op...