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  • Forums

    Allow Property Managers to set up an Owner account so they can manage their own prices and discounts.

    Property Managers need to manage Operations and don't always have time to micro manage pricing for all their properties

    As an Owner I strive for 80%+ occupancy and smart pricing is never perfect. We often end up with orphan days (Mon - Thurs) or empty weeks that need heavy discounting....

  • Forums

    Does anyone use the Igloohome lockbox? I'd like to use it for our car which won't always be parked at our house near the bridge.

    I'm curious what the process is to ensure the lock gets updated with the codes and what happens if it's not near wifi/internet access - can it be remotely unlocked?

    Would appreciate any info from real life users

    Thanks!

  • Forums

    Sometimes a guest's profile on an OTA has their name in all caps. (Vrbo guests in particular seem to love to do this. Why, I will never know...) I'd love for OwnerRez to be able to catch that and adjust the formatting to standard capitalization when saving the contact in the system.

    Nothing indicates an automated message faster than, "Thanks for booking your stay with us, JACQUELINE!" 🤦🏻‍♀️...

  • Forums

    How are you managing the cost of inventory across properties?

     

    It's important to me that every unit, especially those I manage and do not own, covers its own expenses. And it doesn't always make sense to buy one (or more) of everything for each property. Instead, I'm looking to inventory all of our most common items centrally and then bill each property for what is brought to/used at each...

  • Forums

    Hi Jude here from NM, a newbie to hosting.  Lots of work!  Ok my question is when I name my property on Owner Rez will this show up as the TITLE on all the other booking channels?  Also I noticed in my area that several folks don't use 'instant book' does this mean they are just doing things manually?  I want to book instantly and have no clue how to NOT do it? LOL I would believe it's a benefit fo...
  • Forums

    This week's release included some awesome enhancements to the Tasks feature available with Rezzy AI!

    We've added the ability to assign tasks to team members, expanded task resolution options beyond just complete/ignore, and implemented a notification system for task status changes.

    The Tasks grid now shows assigned team members, related properties, and includes filters for assignment and re...

  • Forums

    Although it is really good news to hear that this is actively being worked on, I believe that this is a feature that should be included in the property management module, which already comes at an extra charge. Including this feature into Rezzy AI means that property managers who want to use this simple {Property Management} feature will be obliged to pay yet another module (Rezzy AI) per property,...
  • Blog

    How does Reverse My Fees model work with VRBO?  Will the traveler be shown the CC processing charge up front? by Monish S (/forums/users/347420648) – Aug 12, 2025 4:43 PM (UTC)

    Hi Monish, 

    Thank you for reaching out. If you are set up as the merchant of record for your VRBO integration, the Reverse My Fees model will automatically include the credit card processing charge in the total rate...

  • Blog

    Is it cheaper than the Stipe transaction fee? by Jargal B (/forums/users/347431958) – Aug 12, 2025 5:16 PM (UTC)

     

    Hi Jargal and hank you for your input, 

    Yes! Our processing rates are lower than Stripe’s standard transaction fees, which can result in meaningful savings over time, especially for higher volume transactions.

  • Forums

    Hey Shawn - Thanks for this

    Your Property Manager has the ability to give anyone they choose access to specific properties to make changes in the Property Manager's account. You can reach out to your Property Manager to discuss their tasks and their openness to doing this for you.

    While they can give you full admin access to your property, there really isn't a way at this time for them to...

  • Forums

    Can you list how this is done? We were unable to implement it without giving access to other owners properties and they contacted ownerrez and were told it’s not possible

    They are open to do this and tried

     

    please list step by step how this is possible

  • Blog

    I am in favor of facial recognition and authentication of guests ID in an effort to prevent chargebacks and the reassurance that the primary guest staying in my property is who they say they are.  We are in an era of people creating fake IDs. Currently I use Cognito Forms for guest ID however it’s not authenticated, nor is the link created by OR to add to the Rental Agreement.  I don’t understand t...
  • Forums

    Hello!  Thank you for your reply.  When I clicked on that link, it says it's not longer available.
  • Forums

    Hey Jude - Welcome to the wonderful world of hosting!

    When you see the title on booking channels, that is coming from the property description Headline

     

    If you're not using Instant book, you're using Request to Book, where every booking needs to be approved -...

  • Forums

    This would be amazing, the new airbnb fee is SUPER challenging on the book keeping side for PM's
  • Forums

    Hey, Adam -

    There's a dropdown available on the Property Mappings page for the Crewdogs API that allows a user to include all properties!

  • Blog

    We are always a bit wary about how much effort to put in to OTA's websites. Effectively doing their work for them.
  • Blog

    I am interested in the concierge service, and would love to be able to utilize but I only have 2 properties. Quite a few of these new services are only available for 5 or more properties. I hope OwnerRez can negotiate to be able to bring the smaller owners onboard.  by Jenni M (/forums/users/347394860) – Oct 12, 2025 8:48 PM (UTC)

    That’s great Jenni. We do onboard people below five properties...

  • Forums

    I don't believe there is an easy way to accomplish what you're trying to do. It sounds like you only want to block the combined listing after a checkout, but possibly want to still allow any of the 3 child listings to still book?

    If that's the case, your best bet would be to manually block the combined listing when you receive a booking, and check the box to not block the other 3 properties....

  • Forums

    I'm confused by this request.

    Domain re-directs are a very common internet feature/facility.  I have multiple domains that all point to my one original website (not an OwnerRez hosted website by the way, but that doesn't affect this) because guests may not always get my URL correct when typing it in, and/or I want to keep others from riding around on my internet coat tails with similar names or...