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  • Blog

    We're excited to introduce our new integration with Hostvana () , a powerful and hyper-customizable AI platform built for short-term rental professionals. About Hostvana

    Hostvana transforms hospitality operations by managing guest communication, smart locks, cleaning schedules and flagging problematic guests;...

  • Blog

    We're excited to announce our new integration with Clearview, () a leader in transparent payment processing tailored for the hospitality industry. This partnership brings Clearview's reliable, cost-saving payment solutions to property managers and owners using OwnerRez, helping you streamline transactions, reduce fees, and stay in complete control of your business...
  • Forums

    I would like the ability to automatically post expenses per property, either through an API integration or the Quickbooks integration.  This way, each time an expense hits one of my owner's accounts, the expense would be automatically reflected in OwnerRez.
  • Forums

    We’re in the early stages of developing a new site—Visit North Captiva—which will serve as a verified, independent directory of vacation homes available for rent on North Captiva Island. Our goal is to offer travelers a trusted, centralized space to view property photos, amenities, and availability, with direct links to book on the homeowner’s preferred platform (such as Airbnb, VRBO, or their pers...
  • Forums

    Currently, OwnerRez only allows for a single static logo, which can lead to visibility issues when viewed in dark mode (especially in email templates, guest portals, or hosted websites). I’d like to request support for theme-aware logos, the ability to upload both a light-mode and a dark-mode version of the logo, or allow conditional display based on the user's device theme settings.

    Why it mat...

  • Forums

    We just built & opened our rental Sept ‘24. We are truly unique, in an underserved area. AB&B drove me nuts trying to get its dippy AI to recognize that the Chesapeake & Ohio Canal is an ACTUAL NATIONAL PARK, as is Antietam National Battlefield. Hoping to broaden our reach with OR. It’s been slow, we’ve only rented two weekends in July, & the first & 2nd week of August. Is that normal, for new offe...
  • Forums

    Allow Property Managers to set up an Owner account so they can manage their own prices and discounts.

    Property Managers need to manage Operations and don't always have time to micro manage pricing for all their properties

    As an Owner I strive for 80%+ occupancy and smart pricing is never perfect. We often end up with orphan days (Mon - Thurs) or empty weeks that need heavy discounting....

  • Forums

    Does anyone use the Igloohome lockbox? I'd like to use it for our car which won't always be parked at our house near the bridge.

    I'm curious what the process is to ensure the lock gets updated with the codes and what happens if it's not near wifi/internet access - can it be remotely unlocked?

    Would appreciate any info from real life users

    Thanks!

  • Forums

    Yes, I am aware of the import/export feature.  However, it is still manual and requires you to add a receipt for each line manually.  I am trying to automate the process of owner's statements.  All expenses are in our accounting system with the receipt attached.  It would be an awesome feature if OwnerRez created an API so that property managers did not have to go through this task at the end of ea...
  • Forums

    I agree! Lynnbrook offers several features that they've told me can't be activated in my account because OR doesn't allow for it -- the ability to pay homeowners directly is one of them! Another big one is their mobile wallet payment option.

    As Lynnbrook is one of OR's preferred partners, it would be significantly beneficial to allow the use of all their features.

  • Forums

    Hello,

    I know our Marketing team reached out to you via email, but I did want to share that info here as well for visibility.

    Sounds like Property Sharing may be a solution for what you're hoping to accomplish here. Property Sharing is a way for OwnerRez users to collaborate by cross-listing properties on each other's websites via widgets. Occasionally, a local group will create a website a...

  • Forums

    Hi Joseph B,

    I'm not familiar with the checklist you're referring to. Is this something on Kaba's end? From what you're describing, this sounds like it may be a static list display that currently would not fit into our lock integration framework.

    This sounds like a Feature Request, so I'll ask that you submit it here so that likeminded users can give it an upvote! 

  • Blog

    Is there a option to automatically add the credit card charge to the tenant / client if they choose to use credit card, and have no fee to them if they choose debit or ACH?  The lack of that feature would be a deal killer for us.  by Brian S (/forums/users/347436523) – Aug 12, 2025 4:18 PM (UTC)

     

    Hi Brian, 

    Thank you for reaching out. OwnerRez doesn’t currently offer a built-in ACH op...

  • Blog

    How does Reverse My Fees model work with VRBO?  Will the traveler be shown the CC processing charge up front? by Monish S (/forums/users/347420648) – Aug 12, 2025 4:43 PM (UTC)

    Hi Monish, 

    Thank you for reaching out. If you are set up as the merchant of record for your VRBO integration, the Reverse My Fees model will automatically include the credit card processing charge in the total rate...

  • Blog

    Is it cheaper than the Stipe transaction fee? by Jargal B (/forums/users/347431958) – Aug 12, 2025 5:16 PM (UTC)

     

    Hi Jargal and hank you for your input, 

    Yes! Our processing rates are lower than Stripe’s standard transaction fees, which can result in meaningful savings over time, especially for higher volume transactions.

  • Forums

    Hey Shawn - Thanks for this

    Your Property Manager has the ability to give anyone they choose access to specific properties to make changes in the Property Manager's account. You can reach out to your Property Manager to discuss their tasks and their openness to doing this for you.

    While they can give you full admin access to your property, there really isn't a way at this time for them to...

  • Forums

    Can you list how this is done? We were unable to implement it without giving access to other owners properties and they contacted ownerrez and were told it’s not possible

    They are open to do this and tried

     

    please list step by step how this is possible

  • Blog

    I am in favor of facial recognition and authentication of guests ID in an effort to prevent chargebacks and the reassurance that the primary guest staying in my property is who they say they are.  We are in an era of people creating fake IDs. Currently I use Cognito Forms for guest ID however it’s not authenticated, nor is the link created by OR to add to the Rental Agreement.  I don’t understand t...
  • Forums

    Hello!  Thank you for your reply.  When I clicked on that link, it says it's not longer available.
  • Forums

    Hey Jude - Welcome to the wonderful world of hosting!

    When you see the title on booking channels, that is coming from the property description Headline

     

    If you're not using Instant book, you're using Request to Book, where every booking needs to be approved -...