We're excited to introduce our new integration with Hostvana () , a powerful and hyper-customizable AI platform built for short-term rental professionals. About Hostvana
Hostvana transforms hospitality operations by managing guest communication, smart locks, cleaning schedules and flagging problematic guests;...
Currently, OwnerRez only allows for a single static logo, which can lead to visibility issues when viewed in dark mode (especially in email templates, guest portals, or hosted websites). I’d like to request support for theme-aware logos, the ability to upload both a light-mode and a dark-mode version of the logo, or allow conditional display based on the user's device theme settings.
Why it mat...
Allow Property Managers to set up an Owner account so they can manage their own prices and discounts.
Property Managers need to manage Operations and don't always have time to micro manage pricing for all their properties.
As an Owner I strive for 80%+ occupancy and smart pricing is never perfect. We often end up with orphan days (Mon - Thurs) or empty weeks that need heavy discounting....
Does anyone use the Igloohome lockbox? I'd like to use it for our car which won't always be parked at our house near the bridge.
I'm curious what the process is to ensure the lock gets updated with the codes and what happens if it's not near wifi/internet access - can it be remotely unlocked?
Would appreciate any info from real life users
Thanks!
I agree! Lynnbrook offers several features that they've told me can't be activated in my account because OR doesn't allow for it -- the ability to pay homeowners directly is one of them! Another big one is their mobile wallet payment option.
As Lynnbrook is one of OR's preferred partners, it would be significantly beneficial to allow the use of all their features.
Hello,
I know our Marketing team reached out to you via email, but I did want to share that info here as well for visibility.
Sounds like Property Sharing may be a solution for what you're hoping to accomplish here. Property Sharing is a way for OwnerRez users to collaborate by cross-listing properties on each other's websites via widgets. Occasionally, a local group will create a website a...
Hi Joseph B,
I'm not familiar with the checklist you're referring to. Is this something on Kaba's end? From what you're describing, this sounds like it may be a static list display that currently would not fit into our lock integration framework.
This sounds like a Feature Request, so I'll ask that you submit it here so that likeminded users can give it an upvote!
Is there a option to automatically add the credit card charge to the tenant / client if they choose to use credit card, and have no fee to them if they choose debit or ACH? The lack of that feature would be a deal killer for us. by Brian S (/forums/users/347436523) – Aug 12, 2025 4:18 PM (UTC)
Hi Brian,
Thank you for reaching out. OwnerRez doesn’t currently offer a built-in ACH op...
How does Reverse My Fees model work with VRBO? Will the traveler be shown the CC processing charge up front? by Monish S (/forums/users/347420648) – Aug 12, 2025 4:43 PM (UTC)
Hi Monish,
Thank you for reaching out. If you are set up as the merchant of record for your VRBO integration, the Reverse My Fees model will automatically include the credit card processing charge in the total rate...
Is it cheaper than the Stipe transaction fee? by Jargal B (/forums/users/347431958) – Aug 12, 2025 5:16 PM (UTC)
Hi Jargal and hank you for your input,
Yes! Our processing rates are lower than Stripe’s standard transaction fees, which can result in meaningful savings over time, especially for higher volume transactions.
Hey Shawn - Thanks for this!
Your Property Manager has the ability to give anyone they choose access to specific properties to make changes in the Property Manager's account. You can reach out to your Property Manager to discuss their tasks and their openness to doing this for you.
While they can give you full admin access to your property, there really isn't a way at this time for them to...
Can you list how this is done? We were unable to implement it without giving access to other owners properties and they contacted ownerrez and were told it’s not possible
They are open to do this and tried
please list step by step how this is possible
Hey Jude - Welcome to the wonderful world of hosting!
When you see the title on booking channels, that is coming from the property description Headline
If you're not using Instant book, you're using Request to Book, where every booking needs to be approved -...