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Sometimes a guest's profile on an OTA has their name in all caps. (Vrbo guests in particular seem to love to do this. Why, I will never know...) I'd love for OwnerRez to be able to catch that and adjust the formatting to standard capitalization when saving the contact in the system.

Nothing indicates an automated message faster than, "Thanks for booking your stay with us, JACQUELINE!" 🤦🏻‍♀️...

How are you managing the cost of inventory across properties?

It's important to me that every unit, especially those I manage and do not own, covers its own expenses. And it doesn't always make sense to buy one (or more) of everything for each property. Instead, I'm looking to inventory all of our most common items centrally and then bill each property for what is brought to/used at each...

This week's release included some awesome enhancements to the Tasks feature available with Rezzy AI!

We've added the ability to assign tasks to team members, expanded task resolution options beyond just complete/ignore, and implemented a notification system for task status changes.

The Tasks grid now shows assigned team members, related properties, and includes filters for assignment and re...

I followed this video and now I'm getting a PUSH FAILURE that says "Based on your pet fee of $345, the minimum nightly price you can charge is $345." See below for the email 

My pet fee is $299 PER BOOKING does anyone know what I need to change to make this error go away??

Two Palms Airbnb content push failed
The cont...

What are our gross payouts per month from all bookings? Taxes can be a different report. Right now seeing our gross payouts each month is difficult. 

Have it be in a graph form like what Airbnb has. Shows what’s already been deposited and what is booked to come that month and future months. We want to see it all clearly on one page and not have to run a search or report.

I have a Vrbo guest who booked my property back in June for dates in October. Payments were collected and are in the bank.

This past week, my credit card processor (Stripe) alerted me of a "suspected fraudulent payment" and added:

"If you believe this payment was made with a stolen credit card, you should issue a refund to avoid a dispute and the dispute fee."

I alerted the guest of the...

What have you all been finding as a result of this change? Have any of you professional PM's (we are mom and pop) figured out if the % should be 18.5%, not .34%?

We switched to 18.34% on Rent and Cleaning Fees at the transition. In transaction details on the platform, once a guest has paid $ to Airbnb, the "Host Fee" amount is now showing as a firm 15.5% on both Rent and Cleaning. Our cleaning...

Hey, Adam -

There's a dropdown available on the Property Mappings page for the Crewdogs API that allows a user to include all properties!

I don't believe there is an easy way to accomplish what you're trying to do. It sounds like you only want to block the combined listing after a checkout, but possibly want to still allow any of the 3 child listings to still book?

If that's the case, your best bet would be to manually block the combined listing when you receive a booking, and check the box to not block the other 3 properties....

I'm confused by this request.

Domain re-directs are a very common internet feature/facility.  I have multiple domains that all point to my one original website (not an OwnerRez hosted website by the way, but that doesn't affect this) because guests may not always get my URL correct when typing it in, and/or I want to keep others from riding around on my internet coat tails with similar names or...

Hey Alece,

Our senior devs reached out to Schlage, but they've informed us that the Arrive Smart Wi-Fi Deadbolt devices will not be supported by the Schlage Home API Platform. 

We've asked them to keep us in the loop if that ever changes as we've been receiving questions from our userbase. If they ever start supporting Arrive devices on the API, we will absolutely take a look at including t...