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  • Blog

    We're excited to announce our new integration with Reva, () helping OwnerRez users automate their guest review strategy, gain actionable insights, and boost direct bookings. About Reva

    Reva's review and reputation platform helps vacation rental managers automate their guest review strategy to save time, drive valuable business insights, and boost direct bookings. Reva a...

  • Forums

    I love that there is a Field Code available in Quotes and Inquiry replies that allows us to share the other properties that are available over the guest's requested dates. ({QPROPAVAILOTHER}) I'd love to be able to make use of this in my message templates, but I am unable to for a few reasons that are in need of updating: 

    * The Field Code does not just insert "a bulleted list of other availabl...

  • Forums

    I strongly support this request. I’m in the process of onboarding a new multi-unit property with multiple room types under a single address, and the lack of true hotel-style inventory management is already a material constraint.

    Managing shared availability, centralized pricing, and reporting across similar or variant units is foundational for this type of asset. Without it, operators are force...

  • Forums

    Hi,

    I'd like to request that the Listing Site dropdown menu only display listing sites that are actually in use, as it's extremely annoying to have to scroll way down and hunt for the one or two we need. Or, at the very least, instead of the categories "My Listing Sites" and "System Listing Sites" start with "Listing Sites Currently in Use" on top, and then have your mile-long list of "Other Li...

  • Forums

    Simplest way:  Quotes> Create quote > add your recipient's email > send. They can book using that emailed quote. Keep in mind that if you want them to pay through that quote, you need to have at least 1 payment method established within OR. 

    Here is an article - easy to find in the support center by searching "direct bookings

  • Blog

    This is good to know.  I was considering moving from Fire TV to Roku just for this feature ... but if it doesn't return the device to the previous guest ready config then that is a show stopper!  

    We clearly communicate to our guests that it is their responsibility to log out of any streaming accounts before they leave ... and we do this in multiple places.  While I know that doing a good job o...

  • Forums

    Hey Alece,

    Glad you're loving the look! I think it's pretty slick.

    We actually have what we're referring to internally as "Percent on Category" coming down the line. I believe this will satisfy your request. Essentially, to align with channels and to simplify calculation overall, we're switching percentage calculation to go purely based on category. Surcharges and taxes will have applicable...

  • Forums

    Add ability to disable/remove active tags with triggers based on conditions met as well as other tag values.  

     

    SIMPLE EXAMPLE:  When a guest books we set 3 tags  1-DOC-NO  2-AGR-NO  3-DEP-NO

    When the guest completes rental agreement we set 2-AGR-NO to 2-AGR-YES, same with DEPOSITS

    When both AGR and DEP are completed then set 1-DOC-YES

    1-DOC-YES means that guest has complete al...

  • Forums

    Is there a way to add the review to the owner statement for that statement's booking?

    Is this even possible for the future?

  • Forums

    I saw OwnerRez integrated with DPGO recently and decided to give it a try. They advertise that they use AI to analyze 200 market parameters and increase occupancy.  It has a 30 day free trial so it was no risk to test drive the software. Integration was easy and seamless, linking listings was also very easy.  The setup process for the pricing was fairly simple. You set a style (aggressive, conserva...
  • Blog

    It's our understanding that HiChee isn't doing this now. However, they're making note of these requests, so please reach out to HiChee and let them know this is something you want to see!
  • Blog

    Exactly... this would be worth it's weight in gold!

    I'm glad OwnerRez is integrating with HiChee, but this requires users to have a HiChee account to see the price comparison if I am not mistaken. Is there any plans to create an OwnerRez or HiChee widget to embed on my direct booking website just below the OwnerRez check-out widget or as part of that widget. That is what we looking for. So when...

  • Forums

    Nina, all countries that use the $ symbol are supported equally. USD does not override any other in OwnerRez. USD is often set as the default when you first join based on the location of your device (eg. if you are in Florida, it will detect that and mark USD).

    There is a Currency option under the Settings > > Branding & Legal > Guest Culture area. Yours is currently set to United States Dollar...

  • Forums

    Hi Paul,

    Thanks for your reply. Unfortunately, it doesn’t quite resolve the issue. While we are indeed in Belize where BZD is used, USD is also widely accepted—especially in the tourism sector, where it’s considered the standard.

    The confusion arises because the USD amounts are not explicitly labeled as such. What I’m requesting is that all currencies be clearly identified by their code (e....

  • Forums

    The confusion arises because the USD amounts are not explicitly labeled as such. What I’m requesting is that all currencies be clearly identified by their code (e.g., USD, BZD, etc.) to avoid any misunderstanding.

    If you're asking that we put a "xxx" currency abbreviations on every rate/amount everywhere in the app, we probably aren't going to do that as that would not follow our design practi...

  • Forums

    How do you do thissecurity deposits are permitted, they must be disclosed in the appropriate fee field”? This seems to be something OwnerRez needs to work with Airbnb, so their help matches how it works in practice or they are allowed to disclose the security deposit at checkout.

    This is already configured and handled within OwnerRez. As long as you have your Security Deposit configured on yo...

  • Forums

    Ooh, thank you!

    I'm curious now about why Rezzy wasn't aware that was a feature? He's been so useful with all my other questions!

    Elliot

  • Forums

    Hi Austin,

    Thanks for submitting this request! Let me go through each of your bullet points here.

    *

    Use properties for personal, operational, or contractor access during business hours.

    Generally speaking, this is when we would recommend blocking off time () on your property's availability calendar in advance. Snoozing...

  • Forums

    Thanks for clarifying! It's much simpler when the guest is inquiring and booking on your website.

    In this case, you can create quotes for dates past your normal availability window. You'll just have to click on create a quote when you see the warning:

     

    and then you'll see a checkbox asking if you still want to create a qu...

  • Forums

    That's great and much simpler than I was originally told how to do this. I'll remember for next time. Thanks!