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  • Forums

    Currently the hosted website calendar weeks start incorrectly on Sunday with correct £ as the currency.

    The account preferences or guest culture is not respected in terms of weeks starting Monday in the calendars guests see.

    Sunday start to the week might lead to UK property booking errors, it's not how calendars work in many countries, including UK.

  • Forums

    My last PMS had an ability to send guests an automated message that included a link to an online form (provided by the PMS) where the guest filled in their expected arrival and departure times. Those times then auto-updated the booking's check in and check out times--and my cleaner could look and prioritize cleanings or come early if a guest was leaving early. Once it was set up it all happened aut...
  • Forums

    I'd like to reopen this request: It was closed as a duplicate of the request for seasonal photos. But I think it's extremely important to note that we're not just request seasonal photos: we'd like EVERYTHING about the property to be seasonal. This includes all the description and location box...
  • Forums

    Given all platforms like Airbnb and VRBO are moving to a "one pricing model", it makes rates increasingly difficult to calculate. When a client asks us for the rate that a reservation was booked at, we have to backout quite a few numbers in order to give them an idea. To further transparency, it would be great if portal users had access to a "rate calendar" just like we have access to for their own...
  • Forums

    Is there a way for Rezzy to "read" fields?  Example Directive: "if a guest asks where to leave a review, send the {BUREVIEW} link" and the link populates to the raw link as 

    Another example directive: "if a guest says they can't find the Renter's Agreement or asks for it to be resent, send {BUFIXUP} and the link populates to the raw link.  
    Ba...

  • Forums

    We’re enabling auto-replies today, but we’d like the option to retract a message if we’re not satisfied with Rezzy’s response. Airbnb currently allows us to undo a send. Can this functionality be added?
  • Forums

    Hey Piers C,

    Those calendar widgets should have a "Display Culture" setting available. While we don't have an option for English (UK), we do have English (Australia) which appears to display those calendars with Monday as the start of the week while keeping the language to English.

    Looking at your current website configuration, you can play with this in Settings > Hosted Websites > select w...

  • Forums

    Hi that's brilliant!! Thank you 😀👍
  • Forums

    I'm interested in hearing about your most advanced use cases for OR's custom fields

    * What information are you collecting?
    * How are you utilizing this information?
    * Are you implementing any automations with these fields?

    I'm looking to explore creative ways to leverage custom fields and would love to hear your insights.

  • Forums

    Here is how to ask for a partial payment from a guest.

    Go to the Booking in OwnerRez.

    Then click on Transactions (third from left in the green menu at the top left).

    Then, on the Transactions Page, click on the drop-down menu item (under the title 'Transactions') labeled Payments and select the third option:

    Request Payment from Guest

    This will bring up a pop-up dialog box that...

  • Forums

    Hey Gus and Lindsey,

    I also wanted to mention that we have some new field codes for the booked nightly rate in development at this time. This would allow you to apply field codes in your correspondence that break out those nightly rates for visibility.

    With the features mentioned by Katie and myself here, do you feel that this request would be satisfied once the booked nightly rate field co...

  • Blog

    And what's the charge on the transaction? I think I missed that in the lengthy blog post
  • Blog

    Hi everyone! Wanted to jump in here and answer what questions I could.

    PayPal accepts businesses with a business address and bank location in the  following locations () .

    They offer short-term, interest-free payments that allow guests to buy now and pay later, while hosts rece...

  • Blog

    "Please be aware that all accounts using the current PayPal connection must upgrade to gain access to the new PayPal. The upgrade is easy! All you need to do is connect your PayPal account again if you connected previously, and if you've never used PayPal, it's never been easier. More details on how to get connected  here () ."

     

    This la...

  • Forums

    Hello!

    If payments are going directly to the owner, you should be able to record this in their booking by going to the PM tab of the booking > clicking Change > inserting the amount in the Direct Remittance box, and saving the changes. Once that's been done, and you run the owner statement, you should see an Already Remitted column that should have the amount that was inserted in the booking....

  • Forums

    Hi Laura,

    Thanks for this! I've moved this over to the Feature Request forum. Feel free to share it with likeminded users who would be willing to give it an upvote!

    Seems like an unsend option would only work if there were delays in sending built in (like sending after X minutes so the responses don't feel so AI generated). That's something we're already working toward, and your request is...

  • Forums

    It's your original post here, I just moved it from the Rezzy AI forum over to the Feature Request forum. You'll now see the ability to upvote this topic at the top of the page. 😃
  • Forums

    Here's a Feature Request that a user started that appears to be a similar request. You can add your vote to this, if you haven't already!

  • Forums

    Yep this is why I didnt try Rezzy because we do the upsells to add an extra day with a 15% discount

    AND we have HostBuddy so well trained already and it's cheaper at our pricepoint

  • Forums

    I vote for this as well!  For my larger properties, it is a huge benefit to have this automated.  I used to have the template/trigger running for adjacent night gaps in OR but it was very manual follow up.  When interested, I would have to follow up with a quoted price, wait/monitor for the confirmation, then manually go in (3rd time) to process.  With HostBuddy, everything is delivered upfront and...