We're excited to announce our new integration with CIBO, () a smart operations platform built with real-world STR experience to help vacation rental operators automate and streamline property care. About CIBO
CIBO is a smart operations platform that helps OwnerRez users automate and streamline property care. From cleanings and inspections to maintenance and guest servi...
We're excited to share the third episode of our new podcast, Walk 'n Talk: The Business Behind Vacation Rentals () .
How do you build and operate a thriving company in the vacation rental space? This podcast answers that by drawing from the real, unfiltered conversations between OwnerRez co-founders Paul Waldschmidt and Chris Hynes. Their habit of taking weekly walks, pau...
Hi OwnerRez team,
I’d like to request an enhancement related to refundable security deposits when using Stripe.
With the current Stripe integration, all charges (rent, fees, refundable deposits) flow through a single Stripe account and payout bank account. While deposits are logically distinguished in OwnerRez, there is no way to keep the funds for refundable security deposits operationally...
I would like the ability to apply a percentage-based rate adjustment (e.g., +10%) across multiple selected properties at once. Currently, rate changes must be made by editing each property’s rate calendar individually, which is time-consuming when managing many listings.
A bulk tool that allows users to:
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Select multiple properties
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Apply a percentage increase or decrease
*...
In the vacation rental industry, booking channels like Airbnb, Vrbo, and Booking.com play a major role in attracting guests and generating revenue. To keep calendars, pricing, availability, rules, and property content synchronized across these platforms, most professional vacation rental owners and managers use a property management system (PMS).
Some PMS providers connect to channels directly th...
We want to manage our smart locks inside OwnerRez, but since Yale and Kwikset aren’t natively supported, we’d need to use OwnerRez RemoteLock (third-party integration).
For those using this setup, we’d love to know how much you’re paying per lock per month, whether you’re paying both OwnerRez and Remote Lock fees, and how confident you are in the setup’s reliability and day-to-day use.
Than...
Processing adjustment is a very old concept, so I wouldn't worry about that.
On the API it's showing surcharge or surcharge_other for both charges and discounts. You can tell the difference based on the sign -- surcharges will be positive, discounts negative. This is how things are stored under the covers in the data -- everything is a "surcharge", the fee vs discount is just based on sign.
Ah! I understand now.
Great suggestion—thanks for submitting! Know anyone else who'd want this? Send them the link so they can add their vote and show there's interest in making this happen.
Thanks for checking in about this. It does sound like this could be very important to have.
In our development team's research, MIT mandates are more for recurring or subscription type payments, and do not necessarily apply to our system functionality.
The closest would be for Scheduled Payments, where a card is Tokenized and that token is placed on file at the time of booking and then used...
Hi Nicole,
Could you provide us with a screenshot to go along with this request? I'm having a little trouble understanding what you're looking at / for.
You can change the font of your website in the hosted site's Theme & Layout settings. Testing in my own account, changing the font there also changes the font of the descriptions for each property. You can also adjust text colors in the sam...
I agree — The limitations of the fields that provide the totals now are less than ideal. Our workaround was to provide additional context via our theming settings. Sharing in case it’s helpful for you as well in the meantime…
I agree — The limitations of the fields that provide the totals now are less than ideal. Our workaround was to provide additional context via our theming settings. Sharing in case it’s helpful for you as well in the meantime…
by Alece (/forums/users/347386462) – Dec 14, 2025 6:08 PM (UTC)
Wow thank you. I had no idea we co...
It absolutely sounds like a scam, and the behavior you are seeing matches patterns that pop up from time to time with stolen cards.
Here is what is likely going on:
Why a scammer would still ask for a “refund to the card”
Even though the real cardholder disputed the charge, the scammer is not the cardholder. They don’t have access to the actual bank account. They only had the stolen cre...
Hi Jennifer!
Messages to past guests can only be sent up to 30 days after they've departed. If it's more than 30 days past their departure date, you won't be able to send them an email in OwnerRez, so your trigger wouldn't work. If you wanted to send it from OwnerRez, you'd want to set it to send 30 days or less after departure.
While the triggers don't have a condition to send it only to p...
Hey Sarah!
If you'd like to make it so that a Portal User can see the calendar to know when guests are arriving and departing, but don't want them to have access to any of the booking financial data, you should be able to do this by configuring their Portal User access to 'None' for Financials. Once that's been updated, they shouldn't see a Charges or Transactions tab. More on Portal User permi...
