Other than how intuitive OwnerRez is to use, my favorite thing is how you guys always listen to and value your customer's feedback.
In that spirit, I wanted to give some constructive feedback about a recent update. I noticed the photos section was updated in OwnerRez recently. However, when there are captions on the photos, with the cu...
Currently only options for manual door lock for a property are:
* Use the guest's phone number
* Generate a random number
* Don't generate, I will assign codes one by one
Would like the option to just set a fixed code for all booking that come in at a specific property. For example: set a permanent property door code of 1234 which is applied to all bookings that come in and populate the...
Hi,
Rezzy is currently only useful for the very first messages on OTAs. In my workflow, once guests have my direct contact details (email or WhatsApp), they no longer use Airbnb, and Rezzy cannot be used for the rest of the conversation.
In addition, inquiries coming from my own website cannot be answered with Rezzy at all.
Because of this, it’s hard to justify the paid version when Rez...
Hi Julie,
Great suggestion! Thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.
And in the meantime, as we discussed previously, I will share this internally. As I feel this would be a great addition to make Rezzy task generation even better!
Have a great evening and glad you are en...
Hi Jen!
If you don't want the registration number displayed on your hosted website, you can remove it from the property description. That section on your hosted website should then disappear since there's no information. We don't push this to the big channels, like Airbnb and Vrbo. If you'd like to remove it, you can go to Properties > click on your property name > go to Description > click the...
Hi,
The Owner Statement Summary report is still a work in progress, but we are actively working on updates to better support P&L reporting.
For now, try using the PM Owner Statement Bookings and PM Owner Statement Expenses reports to find that data. You may need to check "show booking expenses" on the latter to see everything you need.
Or use custom Statement Views on your Owner Stateme...
I've passed this feedback to our Product team for review.
Thanks for your input, the use of Custom Fields and their descriptors can be very important in how business is able to be conducted. by Rex C (/forums/users/347409422) – Jan 28, 2026 3:32 PM (UTC)
I'm not offering feedback for your consideration!
I need a solution or a work around to this right away. I’m not making a feat...
Hey Ariel!
We wanted to let you know that our team is aware of this issue and is currently working on it, but there's no ETA at this time. We should post in our Weekly Release Notes () once the issue has been resolved.
Here's what I came up with: Increase your nightly rate for the weekends to equal the nightly rate of the Parent. I do this through PriceLabs and their day of week price adjustments.
If someone books the Child through the weekend at the Parent price, I don't care because I will be making the same amount of revenue. This has worked well for us, we are getting a lot of mid-week stays on the Ch...
Hey Robert!
Although the tag automations can only be added to bookings, and not the guest contact themselves, you should be able to manually add tags to the contacts. You should be able to do this in their booking by going to the Overview tab and clicking the Change button next to Tags in the Guest section. From there, you can add a tag. More on how to do this here:
Thanks Kaitie for your answer.
That's disappointing. I do know how to add the tags to contacts and other things manually.
I was hoping to automate the process adding them to guests. I guess we're only part-way there!
Wow! Love the video response! The more I work with the company, the people, and the technology, the more impressed I am. Thank you.
Apologize for my lack of clarity! In my case, I had a returning guest who needed an extension on the quote expiration date. I would like to trigger a gentle reminder email x days before the quote expires, and possibly the day after it expires. This would allow the...
Hey Jennifer,
Unfortunately, there isn't a dedicated cancelled bookings report in OwnerRez, as you're already aware. However, you can still access and analyze your cancelled bookings data by exporting your Bookings List View.
- Go to the main Bookings screen
- Select List view
- Use the Filters to select Booking Status = Cancelled
- Export the results to Excel for further analysis
Not a p...
Hey Mitch,
We fixed that a while back, so you can definitely do exactly what you're looking for. Here is a live running example of exactly what you're asking for (a single schedule that covers an overnight time period):
And here's how it looks when on the edit side:
