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I would like to have the option for non-AirBnb bookings to offer the guests the option to 

#1) Do a damage deposit of X

OR

#2) Do a non-refundable charge of Y

This gives the guest the option to do a hold on their credit card or a charge (which would be less than a hold) but would be non-refundable.  

THIS FEATURE WOULD BE A HUGE PLUS for guests!

...r our villa operations for over a year now and we love it. We have recently switch over our Hotel bookings to OwnerRez and want to have this feature because many times one guest will book all rooms / 2 or more rooms. This results in us having to create individual bookings instead of One booking for all the rooms. 

This would be a great additional feature for us and for OwnerRez to expand its se...

...ons (and now thumbs up and down) are tiny and close together.  It's too easy to accidentally hit send instead of edit....  Could there be a confirmation before sending? by Jenny O (/forums/users/347422758) – Aug 14, 2025 2:57 PM (UTC)

I wanted to second all of these suggestions and also provide a screenshot from my iPhone. This illustrates how small these icons are.

An extra line feed bet...

...orried about her making mistakes, we can put a signature saying she's an AI, or we can select draft only, then choose what to send. Having an automation without automation seems redundant.

#2 Feature in inbox to use Rezzy to spell and grammar check what you wrote. This would definitely give hosts motivation to make the switch and pay for this service.

#3 Ability to use Rezzy whe...

...sages before I realized I just need to copy the full message, quit OR restart and go back into the message field and paste to send. No problems after a restart for a while, then rinse and repeat.

2. I can understand why the option to use Rezzy is not available when the previous response is not from the guest. However, I have run into several scenarios where a guest has reached out with an inqui...

...primarily when I choose to "edit", most of the time that happens with a Rezzy response -  loads up the edit field, complete edits and am ready to send but can't fire the send button.  I am using iOS 26.0 and typically do stay up with the most recent BETA versions.

Regarding the "revise"... are you expecting to provide a prompt for how to rewrite the text that's there? "Revise the message and m...

...tly rate and cleaning fee if canceled 7–14 days before check-in, and no refund within 7 days. Since your stay has already ended, this no longer applies.”
*

Direct booking:
“For your stay (Sep 12–14), the policy was no refunds, with a 24-hour grace period after booking. For future bookings, we offer a 100% refund (minus a $75 fee) if canceled 14+ days before arrival, a 50% refund (minus a $75...

Rezzy is making great FAQ suggestions, please have those written into the FAQ section in draft mode  vs making a task to copy / paste that data from inbox to FAQ. 

Rezzy Actions:

1.   Create FAQ in draft with the details from the inbox conversation.

2.  Create Task:  Review coffee maker FAQ draft.

Thanks,

Bryan

...tly rate and cleaning fee if canceled 7–14 days before check-in, and no refund within 7 days. Since your stay has already ended, this no longer applies.”
*

Direct booking:
“For your stay (Sep 12–14), the policy was no refunds, with a 24-hour grace period after booking. For future bookings, we offer a 100% refund (minus a $75 fee) if canceled 14+ days before arrival, a 50% refund (minus a $75...

..., something in the line of Sorry about this, We will take care of it, and You have spare batteries in one of the kitchen drawers (a reply we sent in the past)

by Ariel D (/forums/users/347442533) – Nov 2, 2025 3:41 PM (UTC)

Hi Ariel I just started using Rezzy and loving it. 

I am wondering if it has to do with let the conver...