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  • Forums

    UK calendars and widgets need to respect Monday start to the week.
    1 month ago

    Currently the hosted website calendar weeks start incorrectly on Sunday with correct £ as the currency.

    The account preferences or guest culture is not respected in terms of weeks starting Monday in the calendars guests see.

    Sunday start to the week might lead to UK property booking errors, it's not how calendars work in many countries, including UK.

  • Forums

    Ability to automatically collect & update guest arrival and departure times
    2 months ago

    My last PMS had an ability to send guests an automated message that included a link to an online form (provided by the PMS) where the guest filled in their expected arrival and departure times. Those times then auto-updated the booking's check in and check out times--and my cleaner could look and prioritize cleanings or come early if a guest was leaving early. Once it was set up it all happened aut...

  • Forums

    Airbnb will be hiding guest phone #s starting Sept 30!
    5 months ago

    Starting September 30, Airbnb will be replacing in the booking guests' actual phone numbers with temporary numbers.

    Obviously, this is a move to prevent guests and hosts from doing business directly with each other.

    Is OR aware of this and going to provide a way for us to get guest actual phone numbers so that they will be in the guests' contact records instead of the temporary numbers?...

  • Forums

    Katie W in response to: New Confirm & Pay Form
    1 month ago

    Hey Becca!

    If you'd like to update the text that's displayed underneath Confirm and Pay, this can be done by going to Settings > Form Messages > click Create message > select Quote Confirm & Pay - Step (1) Confirm / Pay Page from the drop-down. On the following page, you can update what you'd like it to display underneath the Confirm and Pay form, then save the changes. Once you do, it should s...

  • Forums

    Tag Automations: Trigger a message when adding a tag
    3 months ago

    As a rapid workaround to message all our guests when there's incoming severe weather (think... tornado warning), I'd love to just tag all the current bookings with a Tornado tag if that could automate our template message that explains safety protocols. This could be implemented through a Tag Automation or even a Trigger booking event that occurs immediately when a tag is added.

  • Forums

    All unavailable days should display on public calendar as unavailable
    3 months ago

    I use the calendar widget embedded on my website for my property. When any website visitor views this calendar, they can see when there is a turnover, and when there are days when the house is not booked. Essentially when the property is empty. This can be a security risk, and also lead to confusion when a prospective guest tries to book. My request is to automatically show any unavailable day (bas...

  • Forums

    Logo for Direct Bookings
    3 months ago

    I'd like to request that our company's logo show up in booking hover-over popups. Integrated channels get a logo, so it should be a piece of cake to have our logo used as well. Or maybe have an icon be part of the features we can set up for Custom Sources?

  • Forums

    Use Property Defaults for Security Deposits when converting Booking from Blocked Dates
    4 months ago

    I would like to request that when converting blocked dates into a booking it use the property default for the security deposit instead of OR's default amount of $300. There are no properties in our portfolio that use anything close to that small of a deposit. It makes no sense that when I say "Use the default charges" it won't use the default security deposit settings as well.

  • Forums

    Bri in response to: Merger two or more bookings
    1 month ago

    Hey Camelo,

    Yeah, that's what the other request is asking for! I'm going to merge yours into that one so that your vote can be accounted for there. Whether it be quoting or booking, what you're asking for does appear to be the same. 😃

  • Forums

    Elliot H in response to: Relative Seasonal Rates
    1 month ago

    So if I leave the Labor Day season rate blank, it auto-fills with the underlapping season's rate (from September) instead of the rate being $0?

  • Forums

    Does anyone send an email a few weeks before the anniversary of their last reservation?
    4 months ago

    I want to send a personal email a couple weeks before the anniversary of the guest's last reservation IF they have not already booked - no future reservations?

    Does anyone do something like this? and would you be willing to share?

  • Forums

    Bri in response to: UK calendars and widgets need to respect Monday start to the week.
    1 month ago

    Hey Piers C,

    Those calendar widgets should have a "Display Culture" setting available. While we don't have an option for English (UK), we do have English (Australia) which appears to display those calendars with Monday as the start of the week while keeping the language to English.

    Looking at your current website configuration, you can play with this in Settings > Hosted Websites > select w...

  • Forums

    Piers C in response to: UK calendars and widgets need to respect Monday start to the week.
    1 month ago

    Hi that's brilliant!! Thank you 😀👍

  • Forums

    Get'n Crazy w/Custom Fields
    4 months ago

    I'm interested in hearing about your most advanced use cases for OR's custom fields. 

    * What information are you collecting?
    * How are you utilizing this information?
    * Are you implementing any automations with these fields?

    I'm looking to explore creative ways to leverage custom fields and would love to hear your insights.

  • Forums

    Alece in response to: Tag Automations: Trigger a message when adding a tag
    3 months ago

    Yes maam! My vote's been logged there!

  • Forums

    Bri in response to: Tag Automations: Trigger a message when adding a tag
    3 months ago

    Awesome. That work is in development as I'm writing this. It of course needs to go through our full dev and QA cycle before it's ready for release, but we shouldn't be too far out on it as of today.

    I'll merge this request over to that one and we'll keep everyone posted on that thread.

  • Forums

    Bri in response to: Use Property Defaults for Security Deposits when converting Booking from Blocked Dates
    4 months ago

    Hi Elliot,

    I'm testing this now in my own account, and converting a block to a booking is applying my property level Security Deposit in the booking Rules.

    Could you please write this in to help@ownerrez.com with screenshots and ORB#s so we can take a closer look? What you're describing here does not sound like expected behavior, and I am unable to reproduce it.

  • Forums

    Suzee S in response to: Email Trigger
    4 months ago

    Here's a Feature Request that a user started that appears to be a similar request. You can add your vote to this, if you haven't already!

  • Forums

    Jennifer W in response to: Rezzy upsells
    3 months ago

    Yep this is why I didnt try Rezzy because we do the upsells to add an extra day with a 15% discount

    AND we have HostBuddy so well trained already and it's cheaper at our pricepoint

  • Forums

    Allison C in response to: Rezzy upsells
    3 months ago

    I vote for this as well!  For my larger properties, it is a huge benefit to have this automated.  I used to have the template/trigger running for adjacent night gaps in OR but it was very manual follow up.  When interested, I would have to follow up with a quoted price, wait/monitor for the confirmation, then manually go in (3rd time) to process.  With HostBuddy, everything is delivered upfront and...