We're excited to share the third episode of our new podcast, Walk 'n Talk: The Business Behind Vacation Rentals () .
How do you build and operate a thriving company in the vacation rental space? This podcast answers that by drawing from the real, unfiltered conversations between OwnerRez co-founders Paul Waldschmidt and Chris Hynes. Their habit of taking weekly walks, pau...
Other than how intuitive OwnerRez is to use, my favorite thing is how you guys always listen to and value your customer's feedback.
In that spirit, I wanted to give some constructive feedback about a recent update. I noticed the photos section was updated in OwnerRez recently. However, when there are captions on the photos, with the cu...
Currently only options for manual door lock for a property are:
* Use the guest's phone number
* Generate a random number
* Don't generate, I will assign codes one by one
Would like the option to just set a fixed code for all booking that come in at a specific property. For example: set a permanent property door code of 1234 which is applied to all bookings that come in and populate the...
Hi Nicole,
Could you provide us with a screenshot to go along with this request? I'm having a little trouble understanding what you're looking at / for.
You can change the font of your website in the hosted site's Theme & Layout settings. Testing in my own account, changing the font there also changes the font of the descriptions for each property. You can also adjust text colors in the sam...
I agree — The limitations of the fields that provide the totals now are less than ideal. Our workaround was to provide additional context via our theming settings. Sharing in case it’s helpful for you as well in the meantime…
I agree — The limitations of the fields that provide the totals now are less than ideal. Our workaround was to provide additional context via our theming settings. Sharing in case it’s helpful for you as well in the meantime…
by Alece (/forums/users/347386462) – Dec 14, 2025 6:08 PM (UTC)
Wow thank you. I had no idea we co...
It absolutely sounds like a scam, and the behavior you are seeing matches patterns that pop up from time to time with stolen cards.
Here is what is likely going on:
Why a scammer would still ask for a “refund to the card”
Even though the real cardholder disputed the charge, the scammer is not the cardholder. They don’t have access to the actual bank account. They only had the stolen cre...
Hi Jennifer!
Messages to past guests can only be sent up to 30 days after they've departed. If it's more than 30 days past their departure date, you won't be able to send them an email in OwnerRez, so your trigger wouldn't work. If you wanted to send it from OwnerRez, you'd want to set it to send 30 days or less after departure.
While the triggers don't have a condition to send it only to p...
Hey Sarah!
If you'd like to make it so that a Portal User can see the calendar to know when guests are arriving and departing, but don't want them to have access to any of the booking financial data, you should be able to do this by configuring their Portal User access to 'None' for Financials. Once that's been updated, they shouldn't see a Charges or Transactions tab. More on Portal User permi...
Hi Julie,
Great suggestion! Thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.
And in the meantime, as we discussed previously, I will share this internally. As I feel this would be a great addition to make Rezzy task generation even better!
Have a great evening and glad you are en...
Hi Jen!
If you don't want the registration number displayed on your hosted website, you can remove it from the property description. That section on your hosted website should then disappear since there's no information. We don't push this to the big channels, like Airbnb and Vrbo. If you'd like to remove it, you can go to Properties > click on your property name > go to Description > click the...
Hi,
The Owner Statement Summary report is still a work in progress, but we are actively working on updates to better support P&L reporting.
For now, try using the PM Owner Statement Bookings and PM Owner Statement Expenses reports to find that data. You may need to check "show booking expenses" on the latter to see everything you need.
Or use custom Statement Views on your Owner Stateme...
