If you follow our blog, you know we release product updates nearly every week. Sometimes our product update posts have a lot to say; other times they just list bug fixes.
To help our faithful readers, and save room on the blog schedule for other things, we've decided to condense our product update posts to a monthly digest. We will continue releasing updates at the same speed (i.e., weekly), but...
Before our recent rate engine update was rolled out, a common problem that users complained about was the inability to control what happened to extra nights on a quote.
Say a guest asks for a 4-day weekend, but your standard weekend package is only 3 days. OwnerRez would put the 3-day weekend on the quote and then add another regular night at the full 'single night' rate. But most owners would w...
As you may have noticed, holidays are now set on the rate period as a fixed amount, to be charged per night or per stay, over and above the regular charges that occur.
The reason we moved to this model was because the previous structure created logical ambiguities. Previously, holidays were their own charge type called 'Single Holiday Night' which acted like the 'Single Night' charge type. Suppo...
Hi Scott,
Totally fair point, and I hear you.
There are definitely a lot of moving parts on our side, and at some point Product has to prioritize based on demand and impact. You have been here long enough to remember when we didn't even have a Guest ID Upload function!
For some visibility, the Photo ID conditional/custom field request is currently sitting at 3 votes, and this agreement...
Happy Friday!😃
It's been a little while since we've posted an industry news because we've had SO MANY UPDATES to talk about. If you missed our recent product updates, be sure to take a look at the Midsummer Updates series we've posted over the past couple weeks. The series covers all of the product updates that were released back in July and August. There were 9 parts, beginning with this one, a...
Hi everyone! We're back with another update this morning. This is Part 9 of our Midsummer Updates series which is appropriate because there are 9 updates in this one from the week of August 30. We have one new feature and one enhancement, both of which are about reporting, and then about half a dozen bugs to go through.
* New Features
* Enhancements & Tweaks
* Bug Fixes New Features
We ad...
Let me clarify a few points here.
1. Twilio is not taking this action because they hate weed or want to read anybody's messages. It's being forced upon them by the actual telecom providers that send the signals (e.g. T-Mobile). Twilio does not own the communications service, so they have to abide by the policies of the carriers that place the messages in people's phones.
2. The SMS networ...
First of all, I know that OR has nothing to do with the monitoring or censorship.
When I got into this before, it was maybe a year or so ago, so I don't recall what kind of settings were suggested. But now that I think about it, I vaguely recall having gotten a response from Paul along the lines that OR wasn't able to implement them.
I also now recall that I was having all my texts via OR/T...
I wrote a similar complaint recently. It's far from ideal, but I was encouraged to see that OwnerRez was hiring help-desk personnel.
Personally I think they might be missing a trick because in an area as fast-moving, complex, and stuffed with cash as this industry is, the company that can be trusted to guide people through it all is going to become a dominant player. Companies generally need...
the company that can be trusted to guide people through it all is going to become a dominant player. by Undercard_Wonder (/forums/users/347441719) – Mar 26, 2024 10:33 PM (UTC)
Well, that's the trick for sure. If you examine our ratings and evaluations as I do, there's a clear pattern - OwnerRez is known as having the best quality support in the industry, but certainly not the fastest. What...
especially with the (also unnecessary) ~2-minute delay OR engages in when sending emails via their Postmark ESP (they appear to use a batch process that runs every ~1-2 minutes instead of sending messages in real-time, which Postmark should support AFAIK).
Because of the volume of data we process, we can't connect to data partners in real time. Doing that would cause negative domino affects depen...
That's interesting research, thanks for sharing it with us. I understand how with the SMS/conversation side, a minute longer is annoying.
FYI - the reason we queue isn't just the volume alone, it's about all of the negative affects of sending inline. eg. what happens if you detect security issues (a user starts sending thousands of spam messages out) or the ESP is momentarily down. You don't want...
As part of my month-end financials, I comb through each booking's Charges and Transactions screen to verify that everything is correct (especially when the "Owed" figure is not a zero balance).
On the bookings "List" view, I'd absolutely love it if you could hyperlink the price showing in the "Total" column to the booking's "Charges" screen and hyperlink the price showing in the "Owed" column to t...
That's an interesting idea! Could be good for security purposes too -- no need to generate a code now for a booking next year.
We'd need to come up with a way to handle downstream implications though. Right now there's an assumption that if a booking will have a code, it always has it generated. Some folks have triggers on booking create that will send out codes, and it wouldn't be populated at...
Nope, that's it. VRBO is really stingy with the info in their calendar feed :-/ AirBnb at least gives email and phone, TripAdvisor gives guest count. VRBO only gives name and dates.
We're working a couple of other possibilities to get more info, maybe parsing their emails etc.. but that's what we have for now.
They don't tell us when things change, so we have to check in 5 or 10 times a day to se...
Yes, it would simplify things like this if the channels would remove the restrictions and property minimums...but I can't imagine VRBO would be so eager for ALL of their listings to start processing payments on their own instead of using VRBO's system.
Having recently integrated my VRBO account with OR, I think the greatest benefit for me (even more than the simplicity of managing all aspects of m...
