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  • Blog

    ...ccupancy-rules)
    * Vrbo Missing Beds Listing Quality Analyzer (LQA) Error (#missing-beds)
    * Support Center Video Filters (#video-filters)
    * Bug Fixes (#fixes)

    * August 7th release with 12 bug fixes (#bugs-august-seven)
    * August 14th release with 10 bug fixes (#bugs-august-fourteen)
    * August 21st release with 8 bug fixes (#bugs-august-twenty-one)
    * August 28th release with 15...

  • Forums

    ...the booking after their stay and manually delete the files by going to the Files tab in their booking, checking the box to the left of each file then selecting Delete.
  • Forums

    Currently, we have a 2 day minimum before arrival for all of our guests. We need that window to prepare our properties and we don't take last minute bookings. However, our owners can book themselves on the owner portal and come pretty much anytime. Even the same day, which is nearly impossible during our busy seasons. I'd like to able to have the same 2 day minimum for the owner blocks. 

    Chris

  • Forums

    ...Lodging Tax, refundable damage deposit and cleaning, pet fees) when technically only 50% of the rental fee and 5% are non-refundable should someone need to cancel.  I am not a fan of collecting the 1/2 of the other fees up front and holding onto for as long as a year and many renters do not like having to put down so much more up front (even though I do refund 1/2 of other fees should they need to...
  • Forums

    ...ns a QR code to book a unit through my ownerrez website, I want the guest to be able to complete the booking, make their payment, then immediately receive a door entry code email all within less than 2 minutes.

    For this to happen, I need to be able to set up:

    1) An Immediate Trigger to Process A Payment and allow criteria such as BOOKING DATE IS SAME AS TODAY and CHECK IN TIME has past

    2)...

  • Blog

    ...um Rentals. Kacey's website and operation can be found at PremiumRentals.com. Below are the questions we asked and his responses.

    [img Can you tell us a little bit about your history?

    Kacey: As for OwnerRez specifically, I remember when I started with you guys I had two properties, and I was hav...

  • Forums

    ...both and can share their experience .

     

    EDIT:

    I'm new here so I'm discovering things.

    +1 for OR: Using Tag automations. This appears like it will come in really handy.

     

    EDIT 2:

    I've had some time to play around with Ownerrez and here are my takeaways.

     

    Hostaway has a clean and modern feel to it, and a decent amount of customization but it pretty much ends ther...

  • Forums

    ...ere is any application that integrates calendar and wifi thermostats. meaning if I have a 3 night gap and property is not occupied, I want to set temps higher (or lower) to save on utilities.
    I have 2 (soon will be 4) Honewell 9000 series wifi thermostats and also Bryant Evolution Connex (2 thermostats) also wifi.
    I imagine such app would use my existing log in to those respective apps or portals...
  • Forums

    This request has been around for 2 years,

    OwnerRez, can you expedite it and push out the option to HIDE Cancelled Bookings? It doesn't take 2 years to do that.

  • Forums

    ...everything up I'm sure it won't be long. I probably wouldn't have made the switch if I'd known what I know now.

    1)The unified inbox isn't truly unified. Texts and emails are still separated. 

    2) Zero customization of the list view columns, and a scroll bar at the bottom of all places. Their doesn't seem to be any interest in fixing this surprisingly.

    3) Way too much navigation is requir...

  • Forums

    ...e unified inbox isn't truly unified. Texts and emails are still separated.  -  correct, OR is not an email app; maybe they can in the future? However, channel messages, texts are all in the inbox

    2) Zero customization of the list view columns, and a scroll bar at the bottom of all places. Their doesn't seem to be any interest in fixing this surprisingly. - not sure what you mean - which columns...

  • Forums

    Paul,

    2 suggestions:

    1. I'd like to see everything related to guest communications in one place, communications, rental agreement sent/signed, triggered messages sent.  This would show me the total communications with the guest in one place.  Also, when a guest makes an instant booking, the rental agreement goes out to them, they sign it and the confirmation message goes out to them.  Until...

  • Forums

    I am resurrecting this topic in case someone has solved how to control the thermostat from ical? or some other way? I do not usually care to change temp on a turnover day, but if the gap is 2 nights or more, I'd like to have some way of setting temp. to what it should be. I have 3 VRs with 7 thermostats and 2 apps between them (5 are Honeywell 9000) so we are constantly on "thermostat watch". so I...
  • Forums

    The following would be for my hosted website

    I would like to offer:

    -- a couple service levels (like Budget and Good). For example, a 2 bedroom apartment might be $105 at the budget level with no linens or welcome basket. And $165 might have linens, welcome basket and a stocked fridge.

    -- additional services with a minimum stay. For example, a welcome basket if you stay at least 3 days, Free...

  • Forums

    Noticed my last 2 TA inquiries:
    1. was 8 adults and 4 children on TA - showed up as 8 adults and 8 children on OR; created rule violation
    2. was 6 adults and 4 children on TA, showed on OR as 6 adults and 6 children, created rule violation
  • Forums

    Hi guys,

    Is there a way to break down by adults, children and pet total on the booking page for the month? Presently it just give one total for adults and children. I would like to see 4/2/1 or something like that for 4 adults, 2 children, 1 pet. Can that be done easily?

    This is under BOOKING tab, month by month, overview.

    Thanks,
    Claudia

  • Forums

    ...Fantastic customer management tools + very flexible emailing system where you can create templates and also define events for when emails go out (ie. when full balance is paid, 3 days before arrival, 2 days after departure, etc). It even has the ability to create and use user-defined fields (such as my lock code), etc. Customers are stored in its database to allow you to rate them (privately) and...
  • Forums

    ...there, extracts the automatically generated door code and writes it back to the corresponding OR booking (via the OR API).

    From the data of the VillaControl booking, VC starts the pool heating 1-2 days (user defineable) prior to the guest arrival, enables the door codes at the date/hour of the guest's arrival and sets the property in "occupied" (as opposed to "unoccupied") mode. There are 2 di...

  • Blog

    ...want to discount rent only. I got it show up above tax, but not above cleaning fee no matter what "position" I use.

    Example before optional military discount is selected :
    Rent 4 nights (8/24 - 8/27) during Late summer at Weekend Night rate at $259.00 per Weekend Night $1,036.00 $1,036.00
    Rent 2 nights (8/28, 8/29) during Late summer at Weekday Night rate at $199.00 per Weekday...

  • Forums

    ...t. A related question - is there a way to make renter validate number of guests before proceeding to check out and rental agreement. for example, some Tripadvisor inquiries come in with default (like 2 people). my places sleep 10 and 12, so usually when I see 2, it means they just used a site default. I do not want to be correcting the agreement if they proceed to book from the quote, so can i forc...