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  • Blog

    ...s passed legislation that requires short term rentals to have a business license and a vacation rental permit. This enables the municipal government to collect more revenue, which is currently set at 2% lodging and 2.4% sales taxes, because the license and permit will track who is actually renting out property. The business license will also include a $100 fee, so Aspen is getting their moneys wort...
  • Blog

    As Vrbo celebrates their 25th anniversary, we wanted to take a look back at their long history. Vrbo started the first online vacation rental service back in 1995 and were really the first ones to define what the vacation rental industry was. Until Airbnb came along, Vrbo completely dominated the vacation rental industry and set the tone for everyone. Even as competitors started to spring up, Vr...
  • Blog

    TGIF Everyone!😊

    Effective starting January 20, 2021, Airbnb is updating their extenuating circumstances policy for what sounds like a positive change for hosts. The new policy will only cover the following events:

    * Changes to government travel requirements. This does not include a guest's personal circumstances related to authorized travel.
    * Declared emergencies and epidemics. Diseases that...

  • Blog

    ...t a good look for a company gearing up for an IPO.😯

    Rancho Mirage CA, has moved forward with placing a ban on short-term vacation rentals starting January 1st. Once in effect, this will apply to 121 properties in public neighborhoods. The ban comes as now surprise with City Council member Dana Hobart stating, We have tried in vain, for roughly a decade, to find a harmonious resolution satisfact...

  • Blog

    Hi everyone, Paul here from OwnerRez! As we reach the end of 2020, I wanted to reach out to everyone and explain some changes we're making to our pricing. Yes, that pricing - the monthly fee you pay to use our awesome software.

    Some of you have already seen the updated pricing calculator (/pricing) or new Costs & Fees (/support/articles/costs-and-fees) article. Others may be reading this be...

  • Forums

    ...king arrives (set to any time you want)

    Booking Fields:

    Arrival Day of the week is Thursday

    Departure Days from Now is Greater Than or Equal to 1

     

    Action:

    At scheduled time, 2 days after booking arrives (set to any time you want)

    Booking Fields:

    Arrival Day of the week is Friday

    Departure Days from Now is Greater Than or Equal to 1

     

    Action:

    At sch...

  • Forums

    Yes, we have a feature for more than 2 payments in the works, no ETA yet.

    In the meantime, what you can do to schedule and customize these emails per booking is use a custom field definition: I see you've got a couple of fields in there already for the guest to fill out when they're reserving. This will be similar, but instead of the guest f...

  • Forums

    ...re what to ask for. What I was trying to do, initially, is automate something I currently do manually.

    1 - when a guest checks out I have a trigger to send me a msg if there is a gap of more than 2 nights to turn the HVAC off. I have to go to the ecobee app and do it manually.

    2 - I have a tag if the guest has paid for pool heating or cooling. A day before a guest arrives I have a trigger t...

  • Forums

    After talking to my account manager, Elavon offers, what they call, tiered pricing. The account manager explained that they offer 3 tiers currently: 

    * 1.95% and $0.25 per transaction item 
    * 2.65% and $0.29 per transaction item
    * 3.35% and $0.29 per transaction item

    1 applies when the guest uses a personal credit card (card issuer, M/C, Visa doesn't matter). 

    2 applies for all debit...

  • Forums

    ...stom email template with the payment fields only to discover that I can't set up any triggers for payment templates. It was a HUGE waste of time and very frustrating.  by Sallie H (/forums/users/347428568) – Oct 2, 2023 2:17 AM (UTC)

    This is exactly what Im trying to do.  I cant figure out how to create a trigger for a 2nd payment reminder email, as it appears that triggers are only allowed f...

  • Forums

    ...areas: Overall, Communication, Attitude, Cleanliness, and Difficulty. If they are rated a 3 in ALL areas AND has no violations or damage, I want to send message A. If they are rated "overall" rated a 2 AND are rated a 2 OR a 3 in any other area, AND have no violations or damage, I want to send message B. 

     

    It would be awfully nice if there were a more complex trigger option where we can sp...

  • Forums

    ...play, so I succeeded to remove the date search bar by adding some CSS, however, I can't resolve two issues:

    1) I'd like to remove/hide "X Properties" where X shows the number of available properties
    2) In a content/sidebar layout, only 2 properties shown in a row although I made the size smaller by adding some CSS. How could I show 3 properties in a row (if there is enough space)?

    Here is the CS...

  • Forums

    I recently discovered that erentallock code was allowing check in at least 2 hrs prior to official check in time. i.e I had guest let themselves in at 1PM whereas my check in time is 3PM. I checked and I have 1 hour grace period defined (I.e it should be possible for them to check in at 2 PM , but why 1 PM?)
  • Forums

    ...uld like to keep the base rates higher (equivalent to rate for 8-10 guests) and charge less per additional guest or change the minimum free guest setting to 8 guests so that they only have to pay for 2 additional guests if at all.

     

    Here's an example:

    1. Off season rate: $300 per night for upto 4 guests and $25 per guest from 4+ to 10. i.e For 10 guests, the nightly rate would be $450....

  • Forums

    Currently it takes 2 separate Zaps for me to create a Contact in OpenPhone that includes guest name, phone number, and dates of stay. (Ideally this will eventually include the name of the property booked as well, per my other request.) ()  It would be more ideal for the guest contact information attached to a bo...
  • Forums

    I have setup PointCentral, how do I select which locks guests can access??

    I have 6 locks and only 2 of them guests can access the others are for owners closets.

    by default it looks to send it to them all and i only want 2.

  • Forums

    Thanks, Something is still off.
    I removed TN Sales 7% and County Sale 2.75%.
    Only left 3% county lodging. Updated settting on Airbnb to only keep 3%.

    Tax is overstated. Total tax should be $329, I see $364.

    $471 x 5 nights = $2,353

    Cleaning fee = $225

    Service fee = $364

    Occupancy taxes and fees = $364
    Total
    $3,306

  • Forums

    I'm still testing it out on 2 of my 8 properties, but it's been a weird channel for me.

    I use Payments By Booking (I guess I could try to call them and convince them to let me run payments myself, but eh). One nice thing: they don't seem to pass along any kind of credit card transaction fee, so that's an extra ~3% I earn.

    I was optimistic, because in my market, there are many hundreds of condos o...

  • Forums

    This continues to happen. I have a new theory, my settings in AirBnB didn't allow guests to book "Same Day". I just modified these settings on 2 of the units and left them in place for the other 2. I'll let you know what this shows!

    Damon

  • Forums

    Okay, I will wait to hear today. Also, the issue we have right now is only tied to our 2 new accounts. These are new listings that we’re trying to get published on our website and VRBO to collect bookings ASAP. 

    I just wanted to mention it in case the solution right now could possibly be to approve configuring the 2 new accounts, while they work to resolve the issues with the older accounts (4 o...