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  • Forums

    ...POC Form so that the phone number field is left blank *AND* is a required field, so that hosts can continue to reliably collect guests' real phone numbers.

    The Background

    As of September 30, 2025, Airbnb is transitioning to issuing temporary phone numbers () for guests that are created at the time of booking and expire 2 days after booking.

    Thi...

  • Blog

    Did you know that IBM's own Personal Computer () 🖥️ (IBM 5150) was introduced 41 years ago in August 1981?

    During that time, one analyst was quoted as saying that "IBM bringing out a personal compu...

  • Blog

    TGIF Everyone!😊

    Effective starting January 20, 2021, Airbnb is updating their extenuating circumstances policy for what sounds like a positive change for hosts. The new policy will only cover the following events:

    * Changes to government travel requirements. This does not include a guest's personal circumstances related to authorized travel.
    * Declared emergencies and epidemics. Diseases that...

  • Blog

    ...ed is Hawaiis tourism industry these days? The Hawaii Tourism Authority released data on Tuesday that showed vacation rentals across the state were only at 14% occupancy during July. Looking back to 2019, vacation rentals were 78% occupied. The report takes data from 16,214 units and 28,372 bedrooms. Maui County took the largest hit with a reported occupancy at just 9%. Wow.

    No more single nigh...

  • Blog

    Hi everyone, Paul here from OwnerRez! As we reach the end of 2020, I wanted to reach out to everyone and explain some changes we're making to our pricing. Yes, that pricing - the monthly fee you pay to use our awesome software.

    Some of you have already seen the updated pricing calculator (/pricing) or new Costs & Fees (/support/articles/costs-and-fees) article. Others may be reading this be...

  • Blog

    ...s passed legislation that requires short term rentals to have a business license and a vacation rental permit. This enables the municipal government to collect more revenue, which is currently set at 2% lodging and 2.4% sales taxes, because the license and permit will track who is actually renting out property. The business license will also include a $100 fee, so Aspen is getting their moneys wort...
  • Blog

    As Vrbo celebrates their 25th anniversary, we wanted to take a look back at their long history. Vrbo started the first online vacation rental service back in 1995 and were really the first ones to define what the vacation rental industry was. Until Airbnb came along, Vrbo completely dominated the vacation rental industry and set the tone for everyone. Even as competitors started to spring up, Vr...
  • Forums

    simple. 1st, Unlink the booking from the channel; 2nd, change/move booking to update the new check-in/out dates; 3. I suggest "stick with current charges". 4. Edit charges and add a line with the amount for the extra night (before tax) above the tax lines. Save. 5. Go to Booking > Transactions tab. You will see that guest now has a balance for an extra night (plus tax). Here you can do one of the 2...
  • Forums

    Yes, we have a feature for more than 2 payments in the works, no ETA yet.

    In the meantime, what you can do to schedule and customize these emails per booking is use a custom field definition: I see you've got a couple of fields in there already for the guest to fill out when they're reserving. This will be similar, but instead of the guest f...

  • Forums

    After talking to my account manager, Elavon offers, what they call, tiered pricing. The account manager explained that they offer 3 tiers currently: 

    * 1.95% and $0.25 per transaction item 
    * 2.65% and $0.29 per transaction item
    * 3.35% and $0.29 per transaction item

    1 applies when the guest uses a personal credit card (card issuer, M/C, Visa doesn't matter). 

    2 applies for all debit...

  • Forums

    ...areas: Overall, Communication, Attitude, Cleanliness, and Difficulty. If they are rated a 3 in ALL areas AND has no violations or damage, I want to send message A. If they are rated "overall" rated a 2 AND are rated a 2 OR a 3 in any other area, AND have no violations or damage, I want to send message B. 

     

    It would be awfully nice if there were a more complex trigger option where we can sp...

  • Forums

    ...play, so I succeeded to remove the date search bar by adding some CSS, however, I can't resolve two issues:

    1) I'd like to remove/hide "X Properties" where X shows the number of available properties
    2) In a content/sidebar layout, only 2 properties shown in a row although I made the size smaller by adding some CSS. How could I show 3 properties in a row (if there is enough space)?

    Here is the CS...

  • Forums

    I recently discovered that erentallock code was allowing check in at least 2 hrs prior to official check in time. i.e I had guest let themselves in at 1PM whereas my check in time is 3PM. I checked and I have 1 hour grace period defined (I.e it should be possible for them to check in at 2 PM , but why 1 PM?)
  • Forums

    Currently it takes 2 separate Zaps for me to create a Contact in OpenPhone that includes guest name, phone number, and dates of stay. (Ideally this will eventually include the name of the property booked as well, per my other request.) ()  It would be more ideal for the guest contact information attached to a bo...
  • Forums

    ...uld like to keep the base rates higher (equivalent to rate for 8-10 guests) and charge less per additional guest or change the minimum free guest setting to 8 guests so that they only have to pay for 2 additional guests if at all.

     

    Here's an example:

    1. Off season rate: $300 per night for upto 4 guests and $25 per guest from 4+ to 10. i.e For 10 guests, the nightly rate would be $450....

  • Forums

    You actually can do that second message trigger already ;-) -- here's how:

    1) Create an "at a scheduled time" type trigger 1 day after arrival

    2) Go down to the Booking Fields and add a booking criteria for number of nights >= 2

  • Forums

    ...When I had a private lady clean my condo in Myrtle Beach, I purchased 3 entire sets of linens for all the beds / baths / kitchen. She kept set one locked in the owners closet for emergency use, set 2 was in use by the "current" guests and set three was taken home by her and washed / folded at her leisure.

    She would just exchange sets 2 and 3 every turn over which in my case is every Saturday....

  • Forums

    ...cabin for $39.99 a night. When they see the total (including cleaning fee and tax) , they abandon. Also I can pretty much guarantee there will be an abandon if I see that number of people on inquiry 2-5, they won't book. They just come to the site because they saw pretty photos. My cabins are a great value for the number of people they sleep (10 and 12) but for 2-3 people it may be much more than...
  • Forums

    This continues to happen. I have a new theory, my settings in AirBnB didn't allow guests to book "Same Day". I just modified these settings on 2 of the units and left them in place for the other 2. I'll let you know what this shows!

    Damon

  • Forums

    Thanks, Something is still off.
    I removed TN Sales 7% and County Sale 2.75%.
    Only left 3% county lodging. Updated settting on Airbnb to only keep 3%.

    Tax is overstated. Total tax should be $329, I see $364.

    $471 x 5 nights = $2,353

    Cleaning fee = $225

    Service fee = $364

    Occupancy taxes and fees = $364
    Total
    $3,306