Trial Demo
OwnerRez

Search results

1682 results in 0.006 seconds

  • Forums

    Trigging based on an empty date
    1 year ago

    ...perty is occupied or not on a specific date.    I find I can use the trigger tools and bookings to do anything around a single property but I can't figure out how to determine what's going on between 2 bookings.   In other words, if booking A checks out Monday and Booking B checks in Thursday I want to notify pest control to service.   But if Booking A checks out Tuesday I can't tell if Booking B a...

  • Forums

    Option to apply Discounts to Nightly rate field only.
    1 year ago

    ...friends and family, etc, and have the discount apply only to the nightly rate.   My cleaning expenses, linen expenses, etc are fixed, and currently in this very weak month, my fixed costs are up to 1/2 of my total bill.  A 1 day rental when the nightly rate matches fixed rate fees given a 10% discount ends up being 20% off the nightly rate.    THERE is no simple workaround for this.  If they book 2...

  • Forums

    Content push failed error?
    1 year ago

    Hi All,

    Just had a new error appear via e-mail.

    API page saying error.

    Never had it before. Any ideas?

    Booking.com () content push failed.Relative release time '365D' exceeds max allowed value. This is not the case for room id 8*1, rate id 2*3 on date '2024-02-28'. Room Id: 8*1 Rate Id: 2*3

  • Forums

    Ed T in response to: Trigger for Travel Insurance NOT Purchased
    1 year ago

    Hi Scott,

    I'm just getting the feel of everything so I dont know for sure.  However, I would think that the <Available> option would mean 2 things:  1) Trip insurance is offered.  2) That guest hasn't purchased trip insurance.   If you bought insurance then it is no longer available.  Otherwise, it implies that you can purchase several trip insurance policies against the same booking days.

  • Forums

    Undercard_Wonder in response to: No OwnerRez Help Response
    1 year ago

    ...u're doing (hiring and training support personnel), I can see a things that you might want to think about:

    - The vast majority of your support questions are probably either (1) from new users or (2) questions that lots of people have.  Can you train people more quickly on those questions and throw them into the fray, then if the question isn't a common one, have a more expert person pick it up?...

  • Forums

    Elite Coastal in response to: Collect Photo ID Option in Rental Agreement
    10 months ago

    ...ed-paper agreement, where each page needs to be initialed so someone sneaky doesn't slip an extra one in there.  Electronic agreements don't have this problem. by /forums/users/347381996 Ken T – Sep 2, 2022 2:14 AM (UTC)

    Ken, you are contradicting yourself. Please see your post on 11/3/2020 here - 

  • Forums

    Ken T in response to: 1-2 night rentals
    1 year ago

    How do I make my property accept 1 and 2 night rentals from Monday to Thursday Only when we presently have a Min 3 night rental. 

    You can change the min-nights settings for particular nights, or days of the week, in the Rate Calendar:

     

     For 1 and 2 nights is there a way to boost the nightly rate?

    Yes, you can do...

  • Forums

    Fatma S in response to: Ownerrez in not importing prices and nightly minimum to my booking platform
    1 year ago

    Thanks much 

    I did connect API to Airbnb, and I need some help

     

    1. prices still didn’t sync 

    2. I set seasonal nightly minimum of 3 days by default for May through October, however the calendar on Airbnb still allows 2 nights min on weekdays and 3 one weekends

    3. I opted in for the feature that prevents orphan nights, however, I don’t like the message that says “host is not ava...

  • Forums

    Shawn H in response to: Check Lists
    4 months ago

    ...hey can't do all that we have planned yet, but you can then use Tags to fire off other things.

    (/support/articles/tags-automations)

    2) Several integration partners () might be able to help with some of these at the present time.

    If neither of those will meet your...

  • Blog

    Anne S in response to: Google Vacation Rentals Now Available for All!
    1 year ago

    ...anding whether or rates are just transferred from ownerrez to GVR ike they are with other channels or if there is anything special I need to do?

    Also, I turned on the GVR integration but it says "2 properties don't show in this list because they aren't connected" why would this be? by Caitlin C (/forums/users/347395222) – Apr 1, 2024 6:50 PM (UTC)

    Caitlin, 

    Nightly rates are pushed to...

  • Forums

    Missing Conversations - Odd Financials
    3 years ago

    ...nb conversations.

    We have some airbnb bookings where when you click on the conversations tab it shows nothing. However ownerrez has got those messages in the CRM inbox, but appears to have created 2 guest files for one person.

    So you see say...
    'Joe'
    then another record for
    'Joe Bloggs'

    The booking is in Joe Bloggs name but it doesn't realise that the 'Joe' guest is the same person and...

  • Forums

    'Custom fields' in Templates not showing up in correct font/size and on different line - help please?
    3 years ago

    ....
    "Kellie
    will be home to welcome you when you arrive (socially distanced) If you have any problems finding us or if you will be arriving later than communicated, we can be contacted on......"

    2nd example - "2 cars" from custom field is put on separate line:
    "We are expecting you to bring

    2 Cars"

    Really would appreciate if anyone knows why this is and what I need to do to resolve it p...

  • Forums

    jfulciniti in response to: Facebook Pixel Conversion Tracking
    2 years ago

    I've been dabbling with FB ads for a month or so. Here's my experience:

    1 - Mondays produce the most traffic to my website
    2 - One should be very specific in their post to generate traffic
    3 - I've found that my cost per website click was about .50
    4 - Make sure you "target" your audience by selecting interests, age groups and geography.
    5 - Create an instagram acct for your page and link the 2 t...

  • Blog

    BlueMtnCabins in response to: Reporting: Analyzing your booking data, forecasting, and increasing bookings
    6 years ago

    ...tend to do my own reports that involve $$$ amounts due to the fact that 1) importing amounts from VRBO and AirBNB still does not seem to always work correctly (esp VRBO) - or maybe I am slow :) and 2) me having the refundable damage dep (vs secdep as card hold) and then refunding seems to mess up the money picture. So as avid OR user, after all these years, I still rely on my trusty spreadsheets...

  • Blog

    JTVRs in response to: Reporting: Analyzing your booking data, forecasting, and increasing bookings
    6 years ago

    ...in her drive. It is like a tomb Sun afternoon to Friday afternoon the last couple weeks. And she said January-March is dead dead.

    So there is a theory that offering my 5 bedroom townhome also as a 2-3 bedroom during the offseason, expands your reach I would be happy to rent it at less just to not have it empty. Like $150 instead of $250 or so a night. you can always lock 2-3 bedrooms so they d...

  • Forums

    Tracy R in response to: Can we send or schedule a payment request email for a specific amount to a guest?
    5 years ago

    I like Valerie's idea. VRBO automatically sends these emails based on payment owner set payment schedules - e.g. 1-2-or 3 payments and the time they are due e.g.-all at the time of booking or final payment in 1 or 2 installments. It would be awesome to be able to set up automatic reminder emails to our direct booking guests when the next installment is due.
    Tracy

  • Forums

    BlueMtnCabins in response to: Book Now for 1 property and Send Inquiry only for other
    6 years ago

    Hi guys,

    Is there a way I can select one property to allow Book Now/Send Inquiry and the other to just be Send Inquiry?

    Thanks!

    I do not know about that., but you can create 2 different widgets for 2 different properties with different feautures

  • Forums

    PacViewLodging in response to: A "Rate Paid" calendar
    2 years ago

    ...ng is adjusted by these amounts and there should be some way to toggle whether to use them or not in calculations for the daily actuals. I might suggest using percent of total. 300.00 booking for 2 days with 1 day being 200 and one day being 100 would have a discount of 52.50 being allocated as 2/3 to the first day and 1/3 to the second day or an actual rate of 165 for the first day and 82.50 f...

  • Forums

    Erica M in response to: Automatic emails/triggers additional settings
    7 years ago

    ...issue I am having with guests. Would really like to at least have time stamps be in our local time zone- PST, and the customization time of day would be ideal. The Check Out email is too rushed for a 2 night stay and most of our bookings are 2 night stays.

    Along the same lines...

    Too many guests say they did not get an email at all when I know they did (automatic), I am wondering if goes into spa...

  • Forums

    Dave Bruder in response to: Discount Code to Exclude Cleaning Fee
    3 years ago

    Have your rent as position 1 - I'm thinking it would always be at the top anyway.
    Have your cleaning as position 3... it will be next in line unless you have something that says it should be position #2... see next :)
    Have any/all discounts as position 2, that way it only discounts the rent and is discounted before cleaning, taxes, and/or any other surcharges are applied.