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  • Forums

    ...m/

    You could also switch to inline or full page modes on the carousel (we call it "hero unit") and those will show normal aspect ratio photos much better.

    For the other photos, it's looking for a 3/2 aspect ratio.

    We've got an upcoming dev cycle to add some tooling around this so you'll get a crop tool on the carousel and the property photos will show the original ratio when viewed in full scree...

  • Forums

    ...a? I would like to send an email to guests that bring pets to let them know of my requirements. I just had a guest's pet bit another guest's child at one of the resorts where I have condos. This is 2nd incident in 2 years. While I mention it several times during booking and in the rental agreement, most guest say they aren't aware of my requirements. I think specifically sending them an email wi...
  • Forums

    I have a minimum 2 nights and 3 nights on holidays. I just put the quote widget on my website and put in a test inquiry for 4 nights. The software told me that I had requested too many nights. That the property had a maximum of two night rentals. How do I fix this?
  • Forums

    I'm trying to add a multiline custom field as Chris mentions in his comment on this thread:

    I've selected "rich text" but I don't see an option to make it multiline.

    Where can I do this?
    Thanks.

  • Forums

    ...available (even though in actuality you can book over the 'unavailable' Saturdays).

    1) is there a way around this? ie a way to show Saturday as available but NOT allow Saturday as the check-in day?
    2) anyone have the 'no-check-in-Saturday' rule, and if you've operated it for a while, any impact on people booking your weekends?

    thanks!

  • Forums

    ...easily go back to the main page *has Forum, Support, Contact, etc). Seems there should be a Green "Go to the Main Page" in the same place that brought me here, or whatever to toggle back and forth.

    2) There is a search on top right of My Booking Area. Not really use it, not really sure PRECISELY what it is for

    3) Would greatly appreciate that Search in the main OR area. To this day, I still do...

  • Forums

    ...y legal agreement. Is there a summary or link I can put in the agreement for them to review? I already mention the wisdom of getting Travel Insurance a few times, and would like to put something in.
    2) Does this work at all with Booking via the big OTAs? Such as during the Booking or after the fact can I offer it? Separately?
    3) Does this only appear in a Quote, or also during the actual Booking...
  • Forums

    Our Total Sales/Accommodation Tax is 12.275%.

    It consist of:
    State Tax 2.9%
    County Tax 3.475%
    City Tax 5.9%

    It would be great if we could set a combined tax of 12.275%, and then see a report that would show each of these three taxes separately - to know how much tax we own to each agency.

  • Forums

    It'd be great if we could define the gap length between bookings and minimum nights for this gap. I'd like to be able to have 2-night bookings for 3-night gaps because it's not really very probable to have a booking that will fill up the exact gap. So we should be able to choose this parameter.
  • Forums

    It'd be great if we could define the gap length between bookings and minimum nights for this gap. I'd like to be able to have 2-night bookings for 3-night gaps.

    But, you already can do that - it's in the Property Rules under Minimum Night Restrictions - During Gaps.

  • Forums

    Thank you for the reply. If you added one more field where we can define what the gap is (e.g. 3 days, 4 days, 5 days) so we can choose to receive a 2 night booking for a 3-night gap (where our standard minimum night is 3) it'd be great. We could optimise and get more bookings in this way.

    "for a gap of this length, use that min" - sort of several settings could be too tricky for you guys but t...

  • Forums

    OK thank you for this. I've configured the property 275476 in this way and there is a gap of 3 nights between 14-17 August, however, still doesn't accept 2 night bookings for this period.

    Could you help me? Feel free to send a direct email if it's better.

    Thanks a lot again.

  • Forums

    Ahhhhh, I'm going to have to eat some crow here. You're right -- because the gap is exactly 3, which is not less than the minimum of 3, the instead rule still doesn't kick in. It would kick in if the min was 4, the gap was 3, and then reduce it to 2. But since the gap is 3 which is the same as the min of 3, the rule doesn't kick in.

    We'll look into adding a rules option for that.

  • Forums

    Gap rules will reduce the minimum number of nights require TO the gap until it hits your minimum. So if there's a gap between the 28-day bookings, it will use that gap as the new required minimum until it drops below 2 at which point it will no longer allows bookings. You're basically telling the system to let the min. night rules drop lower below your normal minimum so that the gap can be booked...
  • Forums

    I have also been dealing with this. I appreciate the effort to push as many nights as possible, but in my case, when my minimum nights is 5, the gap is 3 nights, and my minimum nights in gap is 2, it is still forcing a 3 night booking. Almost wish I could define " if gap is x to y nights, make gap minimum z."
  • Forums

    Yes, you can create 2 properties, each with their own listings and calendar. Use Mutual Blocking to make sure the calendars are both correctly blocked between them:

  • Forums

    ...urrently partnering with for a huge discount ().

    Fortunately, the target demographic here in Branson doesn't really lend itself to parties (and implementing a 2-night minimum tends to screen out even the very few whose goal that is), so I haven't found value in noise monitoring solutions and haven't implemented them myself. I have a much bigger problem with...

  • Forums

    ...ce is to keep OR open in two tabs in Chrome. One for the My Booking Area and the other for the Forum. And I've learned to get to the Forum by going to ownerreservations.com and clicking on Forum.

    2) I never use that search, but for me it works to find the guest last name. But I never know the guest's last name so not super useful. I agree would be nice to know what is being searched

    3) This...

  • Forums

    ...and complicated things are subject to fail. I would say:

    1) With erentallock, it set so their code automatically expires upon checkout. The door is already "locked" because no one can now get in.

    2) For departure, who cares about resetting the thermostat depending on if there is no motion? If they are supposed to leave, then who cares about their comfort? This looks simpler and less prone to f...

  • Forums

    That kind of micro-management is fine if you only have 1-2 rentals and you have nothing better to do. For me, I want automation. I care not if they sneak extra people in or they have bad reviews or whatever. If they damage something I can charge their deposit. If it's really bad, I can use AirBNB's host guarantee, if they burn the place down I have insurance. I like to spend my limited time on Eart...