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  • Core Concepts » Reviews

    ...t to prompt all of them to write a review. So you run through them and leave some generic happy words.

    Learn more by reading Reviews on Airbnb () and Vrbo's About the Reviews page () .

    As long as your bookings don't trigger certain negative indicators, OwnerRez...

  • Forums

    ...tal amount of the booking rent charges and surcharges included as rent
    {BNRENT} Nightly Rent The per night amount of the booking rent charges and surcharges included as rent

    Example

    3/2/2022   $199
    3/3/2022   $228
    3/4/2022   $246

     

    WHY - Visibility into the nightly rent is periodically useful, particularly when attempting to reimburse a guest who cancelled where some nights...

  • Forums

    This is much needed! 

    Also a breakdown of the total

     

    Rent:

    3/2/2022   $199
    3/3/2022   $228
    3/4/2022   $246

    Tax 15% = $50

    Cleaning fee $350

    Pet fee $500

     

    etc

    (including refundable deposit at the end) would help tremendously.

  • Blog

    ...sday, everyone! The weekend is closer than you think, so hang in there!

    This blog post covers a release we did a couple of weeks ago - a monstrous 42 update release which includes everything from new features to a new video - so let's get started! 🚀

    * #new New Features

    * #account-switcher Multiple-Account Switcher for Login-Only...

  • Blog

    ....com/support/articles/privacy-security-privacy-policy#3 Privacy Policy makes this very clear. In fact, we even go out of our way to stop internal employees from looking at user data unless they have a specific purpose (such as fulfilling help-desk tickets or ProConnect work). So then how did t...
  • Blog

    Happy #BookDirect Day!

    If you didn't know this was a thing, then prepare to be educated! Today is also known as 'Guest Education Day' and the goal is to explain the mutual benefits for both guests and hosts to #BookDirect. This initiative was created by VRM Intel in 2017 when major OTA's introduced traveler booking fees. https:/...

  • Forums

    1. ACH as method of payment not applicable to channel bookings rule. or even 1st payment (deposit)  by CC, balance by ACH if it is in advance booking.  

    2.  every owner can set rule how many nights in advance they want to accept ACH (like I only accept check 37 or more nights out from arrival). In that case they can allow sufficient time for the renter to correct the bank situation and either r...

  • Forums

    Thanks Paul - 

    1.  Not having ACH by channel bridge is fine.

    2.  A "PENDING" status is fine.  Most of my bookings are 4-6 months in advance, so pending a few days is no problem

    3.  As my bookings are 4-6 months in advance, the chargeback on an ACH won't be possible by the time they check in, so this would be a preferred payment method for my properties.

  • Forums

    ...e on Google.  I have my own website with widgets being used and have no plans to go to OR Hosted.

    Am I understanding this correctly:

    1. If I pay for hosted site, I can be part of the Beta.

    2. I pay for it but I do not have to set up anything or use a OR hosted site....or are you saying I have to have a separate website (OR hosted) just for reservations?

    Thanks

    Shasta Lakeshore Ret...

  • Forums

    What are you basing your assumptions on?  by Colin B (/forums/users/347416835) – Oct 20, 2023 2:49 PM (UTC)

    Personal 1st hand experience. Is that good enough?

  • Forums

    ...s bookings, owner view).  Then have that selection input information for the owner.  This is the Full gross of all bookings.  Or... This is the owners income after taxese and prededucted amounts.

    2.  Changes to the occupancy rates showing 12 months instead of 11 also showing year-to-date, for example 2021-March to 2020-March.

    Thank you

     

    Lindsay

  • Forums

    Anyone else having this issue?

    miapartamentos.com/1505-orp5b497afx

     

    airbnb.com/h/or1505

     

    1.5 bath on ORez, 2 bath on airbnb. Just got a complaint over it.

  • Forums

    ...:

    Cancelling conditions

    In case a rental contract is cancelled, the following cancelling fees are due:

    * Up to the 90th day before arrival day: 30% (down payment).
    * From 60th day to the 28th day before the arrival day: 60%.
    * From 28th day to the 7th day before the arrival day: 90%.
    * From the 7th day or later: 100%.

     

    I, therefore, create a custom cancellation policy to ma...

  • Forums

    1) OK. We saw must have 15 properties to use OR to sync (don't)

    On Flipkey, they allow syncing with other calendars

    2) So on a property calendar, they have:

    Rent on other sites?
    Sync calendars with Airbnb, HomeAway, Google and more > Import button >

    > "Events from your chosen calendar will be sent to your Tripadvisor calendar automatically."

    > VRBO/AirBnB/Google/Other buttons (to paste a lin...

  • Blog

    Another question, if the guest booked less than 2 weeks ago but their arrival date is less than 30 days away, are they not allowed to purchase the CFAR because the travel date is less than 30 days away? No matter what, in order to get TI or CFAR TI they must be 30+ days away; am I understanding this correctly?

    They can buy standard TI on or before the final payment is due or on the booking date or...

  • Blog

    Normally the CFAR can only be purchased via OwnerRez within 2 weeks of the booking being made. Sometimes, if the guest has the basic travel insurance already, they can call the number in their insurance policy and upgrade with the insurance company directly.
  • Blog

    Another question, if the guest booked less than 2 weeks ago but their arrival date is less than 30 days away, are they not allowed to purchase the CFAR because the travel date is less than 30 days away? No matter what, in order to get TI or CFAR TI they must be 30+ days away; am I understanding this correctly?
  • Forums

    Hell, the covid scare has pushed a lot of users to turn off their Airbnb listings entirely. .

    yep. April is blocked bc our area asked for it. and reduced airbnb availability to 90 days so essentially only 2 months booking window. Even that is moot as there are 0 inquiries

  • Forums

    It'd be great if we could define the gap length between bookings and minimum nights for this gap. I'd like to be able to have 2-night bookings for 3-night gaps because it's not really very probable to have a booking that will fill up the exact gap. So we should be able to choose this parameter.
  • Forums

    It'd be great if we could define the gap length between bookings and minimum nights for this gap. I'd like to be able to have 2-night bookings for 3-night gaps.

    But, you already can do that - it's in the Property Rules under Minimum Night Restrictions - During Gaps.