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...st that I have included below, I am confused on multiple levels, and I'm hoping that someone can explain how this works:

(1) What is the difference between the "live" and "expected" columns?

(2) I have set up two local taxes that are remitted by Airbnb on my behalf; I set them up on advice of the lovely people at OwnerRez. All the line items that show "remitted by Airbnb" were not set up by...

...t of?

We had a pipe freeze in Apartment 5 two days ago and moved our guest to Apartment 4.   The guest is thrilled because he got an apartment twice the size for a month.  

However now I have 2 apartments blocked for nearly 30 day each.

Airbnb said if they change it it won't stick because of Ownerrez.

So I tried going in and changing the booking in here and got this message:

"Ch...

...Your discounts as programmed into OwnerRez are mapped to Airbnb in the following ways:

* Weekly/monthly discounts will show in the week/month discounts settings on Airbnb if they are exactly 7 or 28 nights and have no date criteria. Otherwise (if they have date criteria or target a different length of time) they will be set as rules on the calendar.
* Other length of stay discounts will also b...

I have received 2 bookings this morning. They are imported into OwnerRez okay, but none of my booking confirmation emails or copies of emails sent are coming through to me today. Is anyone else seeing this? One booking was from Airbnb and the other from Booking.com.

I am wondering if it is my email or an OR issue.

Thanks!

...s 15% sometimes 30%. 

So, two questions:

1. Should the discount settings from OwnerRez override the settings in Airbnb, or do they stack? Should I have in fact set them at zero in Airbnb?

2. Do the discount settings from OwnerRez show up on Airbnb, and if so, why are they showing up semi-randomly?

Thanks in advance for any insight.

Hi,

My county has a limit on guests per week.  I can only rent the house to one guest in 7 nights.  However, I want to have a minimum of 2 nights in the winter.  Any idea on how to set this up?

Thanks

How many people does OwnerRez count a double bed can sleep? I would assume 2 but now I keep getting this error message " Max guests rule (10) is different than sleeping arrangements (8)"

There's a King, Queen, and 3 Doubles = 10 sleeping spaces right?

...t card provider. In my experience they are all just legalized thieves, and as a 'foreign national' operating my VR business in a country where I am not a resident, my options are highly limited.)

2) Be able to add Custom Instructions to the Credit Card Payment Form.

We should be able to add custom wording to the instructions that customers see on their credit card form. For example, instruc...

Hi there-

I need help on what the settings should be to only send a Pet Agreement manually. I usually only have 1 or 2 pet agreements per year, so I'd like to populate the type of pet manually and then manually email the legal document to be e-signed.

I have the document all ready to go under Legal. But I am unsure of how to get it to the guest.

Thank you for your help!

...facilitate that idea. As an example I've attached how a discount set as "number of nights equal to 3 days" discount would be passed over through the API:

(2) Do these LOS discounts stack? In other words, if I have a discount of 5% for a 4-night stay, and also a 15% discount weekly discount, and a guest books for a week, do they g...

Hi Ashley,

It will require some fine tuning, but you would utilize seasons with a 2 night minimum set and arrival departure rules in place to restrict when your guests can come and go.

For more hands on help, please email in to our helpdesk at help@ownerrez.com and we'll see if we can help you figure out the finer details.

~Caleb

...s now with the other two.

Yes, this is being specific, but specificity makes for good interface design, prevents errors, and saves time for everyone. by Robert P (/forums/users/347437981) – Jan 2, 2024 11:19 PM (UTC

...questions we used to get, as well as getting new clients up and running faster.  Naturally, new clients still do request many tickets, but they're no longer mainly routine, as discussed next.

or (2) questions that lots of people have.

That used to be true, but these days is much less so, because the overwhelming majority of common questions are found in our support docs.  Most of our client...

...I abused support when I was onboarding asking for lots of support.  Then as all experienced hosts should, am trying to make use of the forums now.  One thing I make a habit of is trying to respond to 2 posts for every 1 question I post.  I'd suggest that all users attempt to do the same so that OwnerRez can address other issues.

OwnerRez/Ken - There are several posts out there that have had 0 r...

I use Airbnb but I do not think I can set up auto responder for it? it may be technically doable but rather pointless.
1. AirBnB does not allow links (so the link to quote will be stripped)
2. due to AirbNb pricing settings ( I use 3rd party dynamic price product) quote would be different anyway (vs my OR prices)

So question is, can I set up >>distinct<< auto responder for channels that do not a...