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  • Forums

    ...s for you if you have a sec...

    1) What was the cost per door/listing for you to use RBOY apps? We know they are shutting down and I'm wondering what pricing model you were used to over there.

    2) What is Seam charging you directly with what you are directly with them right now?

    3) You mentioned Samsung. I assume you are referring to the ST hub and not actual door locks. What locks do you...

  • Forums

    We would love to see integration with smart things for all the stuff...locks, thermostats, and modes!! We have also been using Rboys for the past 2 years and are now scrambling to find an alternative. I don't remember how much we paid for Rboys, but it was just a one time fee that we paid and nothing after that. We have really relied on it to automate so much for our cabin, especially in the winter...
  • Blog

    Hey there! We said it out loud, and we've followed through - in 2 ways! In our previous product update blog post, Happy 2023! Bugs and Resolutions! () , we stated that we are committed to posting our product updates in a much more timely manner this year. Even if it is Ditch New Year's Resolutions Day (
  • Forums

    Since there have been only 2 upvotes in a year, I doubt it's at the top of the priority list.  It does make sense though, and I suspect it might come along sometime after the current guest portal overhaul work, which among many many other things would potentially increase the usefulness of a report of this kind.
  • Forums

    This error started a couple of days ago on my OR acct with 2 listings. Only 1 property is API connected with Airbnb. Photos and Availability are updated/synced but not content or rates. I disabled Travel Insurance, Rental Guardian, and I also removed my cancellation policy (as suggested by an OR FB Support Group user). I'm stumped...any suggestions? Hoping for an answer so I can at least sync/adjus...
  • Forums

    ...cific Room.  There is no line to include photos in the definition of a Room.

    ====

    I called Vrbo back today after re-examining my Owner Dashboard. On the D...

  • Forums

    ...rted enforcing it.

    Edit: and now that I removed that link, it's complaining about an email address I had included to send pet shot records to (one of my HOAs requires that from guests).

    Edit #2: aaaand then it complained about a phone number I had put in for a local storage facility where people could park boat trailers. Ha. It's like Whack-A-Mole...

  • Forums

    I see an 'Expedia' link under my VRBO Channel page in OR.

     

    1. Does this mean my listing is populated to Expedia? If yes, then how is payment processed?

    2. I don't see house rules are being populated on the Expedia site. How does this work?

    3. Will Renter Agreement also get sent automatically to guests?

    Rather than asking every question possible, in essence, will the workflow wi...

  • Forums

    ...Packet to people once I've verified their ID, which I'll mark by adding an "ID Verified" tag to their booking. But I also have other tags set up, so "Only" doesn't work, because a booking might have 2 or 3 other tags. So I need the trigger to send to all bookings that "Contains" the "ID Verified" tag, regardless of the presence or absence of other tags. That doesn't seem possible right now. Thanks...
  • Forums

    Question about using tags in triggers: There are 2 types of tags, one related to bookings and one related to guests.

    If we create a trigger to use "only" a specific tag, does the trigger look at ALL tags or only the tags related to bookings?

    In the case of collecting IDs, it would make sense to add the "ID received" tag on the guest so that it is visible if the guest should book another stay...

  • Forums

    ...management by accident (I bought a couple of condos, and then a friend asked me to manage her condos, and I've picked up a half dozen other clients organically over the last few years).

    I have 11 2-bedroom condos spread across the region (it's about a 35-minute drive from one end to the other). It's just me--no employees, no business partners, nothing, just me (I contract with a friend who owns...

  • Forums

    We have 3 properties listed for the account holder, but 1 property should have different contact information than the other 2 (owner contact email, phone, etc). how can i configure OR to use different contact information for messages about that 1 property?
  • Forums

    ...tching, I've figured out how to send one contract for the flat-rate seasons and a different one for the extra-fee seasons.  My process is one email for each category of seasons, with the {BULEASE}?a=1234567 (set to the right contract) instead of the {BUFIXUP}, and I use html to make that into a nice clickable link instead of forcing the guest to copy and paste.   Then I have two triggers, each set...
  • Forums

    ...You can do this from the Booking menu by clicking the "Create Booking" button and select the "Create from scratch" option. Make sure to not send out emails by un-checking the options at the bottom.

    2) For each reservation, go to the Charges tab and make sure it reflects the actual charges you billed the guest for originally.

    3) For each reservation, go to the Payments tab and enter a manual paym...

  • Forums

    I suppose. I haven't received the email I just sent myself, after entering the amounts and the payments. States... This email was last sent on Apr 24, 2012 at 2:15 PM.
    and I haven't received it yet, 4 minutes later.

    CP

  • Forums

    I'm having problems too! I changed from 3 night min to 2 night and now I'm showing 5 night min on the platforms. Frustrating when your trying to get reservations!
  • Blog

    Hey flagging here … mine was synced about 2 hours ago. I just checked now and my Airbnb listing was completely disconnected from ownerrez and I had to add it again.
  • Blog

    ...ays the fault of the provider (example major widespread natural disaster) so its a good time to put your own backup measures in place. For me, this is as simple as 1) maintaining a log of all guests, 2) a copy of all contracts after signature (gives me contact info, I download the PDF to a file on my computer, which yes, is backed up - in two places) and 3) an actual "calendar" of all guests in a p...
  • Blog

    I understand things happen, BUT....

    1. Will your staff be able to track "lost reservation data" and insert back into correct places

    2. Was credit card data breached, along with telephone numbers and addresses

    3. What can we do to back track and check reservations past, present and future to ensure all is good. Reaching out to guests and informing them of issues will not engender sympath...

  • Blog

    Greetings!  We lost a connection to Resort Cleaning which resulted in 2 scheduled cleanings being deleted for today.