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  • Blog

    Full Legal Cancellation Policies on Guest Forms, Sales Tax Options for Canceled Bookings, Airbnb RTB Option for Longer Stays!
    1 year ago

    It's Friday, and we're talking all about cancellations...

    But before you hit the snooze button, read this product update that's all about our June 28th release with 21 updates (/support/articles/update-2023-06-28) , including the adding your cancellation policy to guest quote and booking confirmation pages (#cancellation) and new...

  • Forums

    Scott H in response to: Levels of Team Access Permissions
    2 months ago

    Any update on this feature?

    The speed of new feature adds is painfully slow. It appears that other PMs are iterating and adding features 2-3x faster. At this pace OR won't be the "go to PMS" for much longer. I really hope there's some plans in place to hire more Devs to keep up.

  • Forums

    ShenRent in response to: Levels of Team Access Permissions
    2 months ago

    It appears that other PMs are iterating and adding features 2-3x faster. At this pace OR won't be the "go to PMS" for much longer. I really hope there's some plans in place to hire more Devs to keep up.

    Huh? 🤨

    Do you see all the updates going out every week?

    Changelog:

    Monthly Product Update posts

  • Forums

    Scott H in response to: Levels of Team Access Permissions
    2 months ago

    It appears that other PMs are iterating and adding features 2-3x faster. At this pace OR won't be the "go to PMS" for much longer. I really hope there's some plans in place to hire more Devs to keep up.

    Huh? 🤨

    Do you see all the updates going out every week?

    Changelog:
    (/support/latestupdates)

    Monthly Product Update posts

  • Forums

    Edward G in response to: Levels of Team Access Permissions
    2 months ago

    It appears that other PMs are iterating and adding features 2-3x faster. At this pace OR won't be the "go to PMS" for much longer. I really hope there's some plans in place to hire more Devs to keep up.

    Huh? 🤨

    Do you see all the updates going out every week?

    Changelog:
    (/support/latestupdates)

    Monthly Product Update posts

  • Forums

    Kimberly R in response to: Levels of Team Access Permissions
    2 months ago

    100% agree. At least provide 1) status update of general timeline for this functionality and 2) what are some recommended options that others are doing to work around this lack of functionality? Much appreciated as we love OwnerRez!

  • Forums

    Edward G in response to: Levels of Team Access Permissions
    2 months ago

    ...even think to look if OR had it. I was flabbergasted when I went to make my final changes from one PMS to OR with regards to messaging and I couldn’t. So now I have been stuck for 6 months paying for 2 PMS because I can’t just leave behind my staffs access to messaging and I refuse to give them access to everything in the business.

  • Forums

    Flags for new items on top menu on application landing page
    1 year ago

    ...aving to click through the menu to 'find' what's new. These should be visible upon landing page, without additional clicks.

    Examples:

    1) Inbox - flag only shows once the user clicks 'CRM'

    2) New VRBO bookings - show on the calendar with an hourglass, however if the guest did not include a message they aren't in the inbox

    3) New inquiries

    Thank you for considering this enhancemen...

  • Forums

    Bri in response to: Levels of Team Access Permissions
    2 months ago

    ...n't move away from my non-OR platform without messaging access for team members. I can't give full access to my employees to completely delete listings, etc. though.  by Edward G (/forums/users/347442871) – Jul 2, 2024 7:06 AM (UTC)

    No, read-only access is just as it sounds. Users with read-only permissions can see things, but not perform actions such as sending messages. For example, trying...

  • Blog

    Integration With Monthly Rentals by Owner & American Snowbird
    2 years ago

    ...m/user/registration?utm_source=registration_link&utm_medium=channelpartner&utm_campaign=ownerrez&utm_id=ownerrez) as a new first-class book-direct channel partner.

    About Monthly Rentals by Owner & American Snowbird

    Founded in 2003, Monthly Rentals by Owner and American Snowbird specializes in providing vacation rental property manag...

  • Blog

    SMS for Canadian Users, Batch Update Bookings for PM, Airbnb Infants, more Stripe/3DS2 Tweaks
    4 years ago

    ...n customers. However, it is recommended that you use a phone number that aligns with your geographical or business location. Enhancements and Tweaks

    We recently announced our support for 3D Secure 2 ("3DS2") which allows our European users to successfully take credit card payments while following 3DS2 legal requirements. Over the past few weeks, as we've worked with European users, we've enhanc...

  • Forums

    Legacy Estates R in response to: Mid Term Rental Functionality
    4 months ago

    Just voted for this today and I also see this article was updated 2 days ago.

     

  • Forums

    Nat S in response to: Mid Term Rental Functionality
    4 months ago

    One feature that I would love to see as part of this functionality:

    Ability to set a rule that would automatically block X nights following a stay that is at least Y nights long.

    Example:

    * automatically block 1 night following a stay that is 30-60 nights
    * automatically block 2 nights following a stay that is 60 nights or longer

  • Forums

    Nat S in response to: Mid Term Rental Functionality
    4 months ago

    ...for both STR and MTR.  We have rules in PL to block short stays for dates that are far away (e.g. 30 nights are required for any dates that are 7+ nights in the future; inside of 7-nights, flip to a 2-night minimum).  The gradual last minute discounts are also very effective in driving people to book a 30+ night stay that includes more of the more heavily discounted nights.

  • Forums

    Leland Rentals in response to: One page snapshot of update
    1 year ago

    ...ing requests - if the guest doesn't write a message, must click through calendar to see the new booking with an hourglass symbol. Therefore daily I am flipping through my calendars month by month

    2) new inbox messages have a flag, but you only see it if you click 'CRM', so I click into CRM several times a day

    3) and the new one I'm adding now that I'm aware of it: New inquiries from the web...

  • Forums

    Abandoned bucket
    2 years ago

    Hello,

    It would be nice if when a guests starts a booking process but doesn’t finish that a trigger sends a reminder or asks if needs help booking go out after 1-2 hours.

  • Forums

    Require Friday + Saturday booking?
    2 years ago

    I have Fri/Sat/Sun set up as 2 night minimums, but I end up with a lot of Saturday check out or in’s, and I’d rather book Fri/Sat together. How can I set that up?

  • Forums

    A feature where you can add an extra day between longer lengths of stays
    4 years ago

    We have long term stays often and would really love the automatic option to add a number of days at the end of a reservation. For instance 30 days-add on day between bookings. 60 days add 2 between bookings etc.

  • Forums

    Chris Hynes in response to: Is there a better way to track widgets in Google Analytics?
    4 years ago

    You don't need to manually work with the widget URL's. Instead:

    1) Set up your OwnerRez account for Google Analytics:

    2) Customize your site's GA code to track visitors cross domain (from your site through the widgets to the resulting booking):

  • Forums

    Chris Hynes in response to: Is there a better way to track widgets in Google Analytics?
    4 years ago

    Some answers:

    1) The first bit of JS can go anywhere you already a script tag (or you can add a new one).

    2) The second bit of JS goes after both GA and the OwnerRez widget code, so it can reference them both and link them together.

    I added an example page to the bottom of the article: -- does that help show how everyt...