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  • Blog

    User Profile: FunStay Homes
    1 year ago

    ...y land, a young prince lived in a shining castle…. Oops! Wait a minute—that's a different story…

    Let's try this again.

    Our journey into investing in short-term rentals dates back to the spring of 2017, when my family and I visited Disney World, Florida, for the first time. Let's just say, I won Father of the Year in 2017. It all started when my kids visited the Magic Kingdom and told me, "Daddy...

  • Guides

    Tips and Best Practices for Enhancing Your Guest Experience
    1 year ago

    Tips and Best Practices for Enhancing Your Guest Experience

    Your success in the hospitality industry hinges on one major factor - the guest experience. Every interaction, every detail, and every memory your guests take away from their stay in your vacation rental property contributes to this all-important experience....

  • Forums

    VRBO Default Message in CRM Conversation Screen
    1 year ago

    ...message that preceded it coming in via VRBO platform.  It should, in my opinion, either:

     

    1. Always default to the method that preceded it so as to keep communication methods in sync or

    2.  Always default to VRBO messaging vice SMS regardless how the previous message came across (this would keep all communication on the platform which is a best practice in my experience)

     

    As...

  • Forums

    Discounts & Commissions & Owner Surcharge
    1 year ago

    ...hings not working,

    (1) The client and owner agreed the definition of gross rents for purposes of calculating the PM Fee would include any 7-night discounts offered.  The property is set up with a 20% commission, the discount is selected as the same commission as set up on the property but when I go to the Charges tab the discount has no commission adjustment and on the PM tab the PM Payout excl...

  • Forums

    Significantly whelmed: Rates and minimum nights.
    1 year ago

    I have gone into rates and changed weekdays to one price, and weekends to another and don't see it apply to the rate calendar. I also have the rate calendar telling me that the minimum booked nights is 3, when the rules have it at 2.  The calendar also notes that both the rates and the nights are "custom", but I looked everywhere for where that may have been set up and find nothing.

  • Blog

    San Diego Caps Rentals, Hawaii Below 50% Capacity, Cancun Vacation Rentals Beat Hotels, Webinars Announcement
    4 years ago

    ...equates to around 5,400. Mission Beach would have a much more generous rental cap due to its long history of vacation rentals.

    The Island of Hawaii continues to have low tourism numbers. In January 2021, big island vacation rentals dipped below 50 percent capacity. On the other hand, hotels on the island had an average of 23.3 percent occupancy. Hopefully we can all get vaccinated and take a trip...

  • Blog

    New PM Owner Configuration, Better Statements, Batch Tools, Remittance Reporting, Owners/Guests get Tags, Notes & Custom Fields
    4 years ago

    ...ctive Date.

    Let's assume that today is January 1st. In the above example, we're saying that as of the upcoming date of March 1st, the owner is switching to "Cardigan Capital" and the commission to 20%. The current owner is not being changed and will remain in the system for all time relative to the time that owner owned the property. After saving, we see the current owner with how it will chan...

  • Blog

    Alece in response to: Zapier Use Cases
    1 year ago

    ...in when they complete the rental agreement.

    1. Do you know of a way to limit the scope of the Booking Updated trigger to only include changes to guest contact information and dates of stay? 

    2. Are there any plans to more finely tune the trigger options available to make Zapier more useful?

  • Forums

    Caleb M in response to: Discounts & Commissions & Owner Surcharge
    1 year ago

    ...rge or discount to have commission applied you would need to navigate to that specific items configuration page and ensure that the commission setting is set to match 

    If that setting is already set and a booking isn't matching, the most common reason is that the booking came in prior to that setting being configured, to correct t...

  • Blog

    BlueMtnCabins in response to: Integration With Wheelhouse
    1 year ago

    ...to adjust that in WH for the time being but I prefer that OR controls min stays similar to PL, and not WH. Is there a setting to make WH provide spot rates only? by BlueMtnCabins (/forums/users/347324552) – Jul 9, 2023 1:26 AM (UTC)

    My understanding is that this is the way it should happen.

    Let wheelhouse control all pricing. I you try and manage prices from multiple locations, you will...

  • Forums

    Ken T in response to: Listing site calendar colors - Specify each listing site color
    1 year ago

    Well, while it is technically possible, at present it is not planned, and it only has 2 votes.  I know I've seen folks ask for something like this many times, so if this gets voted up more, we can revisit.

  • Forums

    Day of Week Email Trigger (during reservation stay)
    4 years ago

    ...e garbage out to the road for a Friday Morning pickup. Hence if they stay there over the course of three Thursdays, that reminder would go out every Thursday. An optional grace period such as 1 or 2 days would eliminate the message being sent if they for example arrived on a Thursday.... I guess either a grace period OR just the elimination of day of arrival from the trigger.

  • Forums

    Cleaning Schedule/Date, Portal Access, Dashboard
    2 years ago

    I apologize if this request is already out here but I have looked through them and didn't see one.

    1) Ability to grant users (cleaner/housekeeping) access to change the cleaning date
    2) Ability to create a cleaning dashboard with a calendar type view that would show the scheduled cleaning date
    3) Grant users access to Stays report

    Look forward to hearing from you :)

    Sincerely,
    Emma B

  • Forums

    "VRBO" vs "Homeway"...what just changed???
    4 years ago

    Just got a booking last night via VRBO API and low and behold there was no tax charged... I know my setting had been correct because just 2 days ago we got another VRBO booking and the tax was included... I hadn't touched any setting since then.

    Now I'm also noticing none of the verbiage I see anywhere on OR has "Homeaway" like it used to, it's all now just "VRBO", including in the places wher...

  • Forums

    BADJOPEN language change
    4 years ago

    Any way to change the language for the adjacent night field?

    Currently it returns the phrase "night after (departing 2/22)". I find this language awkward and it makes my upsell email awkward, as I have to write a sentence to accommodate this exact phrasing.

    It would be much easier if this field simply returned the day / date of the adjacent check-out, such as "Monday, February 22." Then I can w...

  • Forums

    Home Away Family - Specify Child Listing Site
    4 years ago

    ...helpful to know if the booking is from VRBO, HomeAway, Travelocity, Expedia, Hometogo, etc.

    1) That would tell us which site we are getting the most bookings through and help us with strategy etc.
    2) Also, it determines whether I can review the guest and thus my post-check-out message that gets sent. If the booking is from VRBO or HomeAway, I can write a review for the guest but if it is from Tr...

  • Forums

    ADD batch update capability to the HEADLINE column of property description
    4 years ago

    I frequently modify the headline value to do things such as:

    #1 Winter Discounts Available
    #2 Book now for summer
    #3 Flash Sale - Book by Feb 15 for a $25 per night discount

    I recently started doing these flash sales to give a boost to properties that needs a nudge and it has actually resulted in bookings each time.

    It is just cumbersome to go in and change them when you have numerous properti...

  • Forums

    Information shown on quote
    4 years ago

    I'd like to show the number of bedrooms and bathrooms in my property on the quote. So in addition to seeing the following: guest name, arrival date, departure date, number of guests, quote # and expiration date of quote. It would also include 1 bedroom/2 bathroom.

  • Forums

    Christine in response to: Sold API connected property
    3 years ago

    You mean, accept direct bookings?  That's entirely separate from Airbnb and Vrbo, so, yes. by /forums/users/347381996 Ken T – Apr 24, 2022 2:55 AM (UTC)

    Yes. Do I just disable the channel bridge? 

    Also, on another note, I typed a template and saved it over the weekend. Now I can't find it. I saved it as Rental Agreement 2022.

  • Blog

    StayFunCharlesto in response to: New PM Owner Configuration, Better Statements, Batch Tools, Remittance Reporting, Owners/Guests get Tags, Notes & Custom Fields
    4 years ago

    Not liking that the between dates option was removed from Owner Statements. i didn't mind selecting or unselecting a reservations or 2 if they didn't apply for that statement but no I have all previous bookings showing up and PM unlock is not working so I can't unmanage those bookings to exclude them as was suggested. I just found this out today when I need to run statements pay my owners. This...